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DecisionBar Problem

Posted: 01 Sep 2006
by superdave
I signed up with DecisionBars and when I try to add the study, nothing happens.

I click Insert / Study / Add On / DecisionBar, and nothing happens.

Am I doing something wrong?

Thanks,

David

Posted: 03 Sep 2006
by Les
David,

Please call the DecisionBar offices at 800-228-4256 between 9:30 am and 3:30 pm Eastern Time and we'll try to resolve the problem.

You can also email support at support@decisionbar.com.

Les

One thing to try.

Posted: 03 Sep 2006
by Les
David,

The first time you use Decisionbar a window opens up requiring you to enter your username and password.

Sometimes that window can open up behind a chart or in a seperate window you have to click on the task bar.

If you haven't yet entered your username and password, try it again and look for the window.

Les

Posted: 03 Sep 2006
by superdave
The DecisionBar support personnel have helped me to fix the problem, and it is now working fine, (except that the mcfx data feed is totally down now.)

Thanks,
David