MCFX not updating  [SOLVED]

Questions about MCFX and MCFX Data Feed.
lynn

MCFX not updating

Postby lynn » 19 Mar 2006

I just started using MCFX with Decision Bar.
Besides taking a long time to gather data, once it is gatherd, it doesn't update.
My chart is showing a price of 1.2184 on the EUR/USD it has been there for 10 minutes now.
I tried restarting the computer and when I went back to MCFX it still displayed the same chart (with no update)
The current price on FX Charts if 2.2170
What goes?

lynn

correction

Postby lynn » 19 Mar 2006

I inadvertantly typed the curent FX Charts price as 2.2170.
I meant 1.2170

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Alexey Kramer
Posts: 81
Joined: 19 Jul 2005

Postby Alexey Kramer » 21 Mar 2006

Lynn,
We apologize for the inconvenience.
We had problems this Sunday and Monday morning, because FXCM data servers didn't work properly and we can't get real-time data for several hours.
It is related to the coming daylight savings switch. The problem shouldn't appear in the future.

brian1
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Joined: 22 Feb 2006

Postby brian1 » 24 Mar 2006

Are you having issues with the servers again today? This morning any chart I open in MCFX only goes to 1:00 AM CT today. No current data.

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Alexey Kramer
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Postby Alexey Kramer » 25 Mar 2006

Brain,
There is no problem with our server, but it is a know issues that software loses internet connection to the server. However it will show Connection OK in the status bar. We will release a fix the next week.

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Stanley Miller
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  [SOLVED]

Postby Stanley Miller » 28 Mar 2006

Dear Users,

The problem described above has been fixed and the new version of MCFX is available. Please contact us at support@tssupport.com to receive update.

brian1
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Joined: 22 Feb 2006

Postby brian1 » 30 Mar 2006

What should the current version be with the update?

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Stanley Miller
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Postby Stanley Miller » 30 Mar 2006

What should the current version be with the update?
Dear Brian,

The most recent version is 1.0.449.1173

Guest

Postby Guest » 30 Mar 2006

It shouldn't drop connection to the server and your charts should be updated properly if you run program for several days.


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