MultiCharts: Trading Software for Automated Trading and Backtesting

MKlein

There's a new, minor bug in the current release of MCFX Basic - I assume it's also in the Pro version. If a study is set to "User Defined" scaling and one of the limits is zero, the scaling will not save correctly. When the workspace is closed and reopened, the scaling limits default to +1 and -1. T...

MKlein

Thank you for the prompt update Marina.

MKlein

N-Day problem has been fixed. Please test it and let me know how it works.

From a cursory inspection, that looks fine. Thank you.

I'll test more thoroughly later today.

MKlein

I notice a possible similar problem with intraday charts: I have a 2 second chart and a 5 min chart of EUR / USD. Often, horizontal space between 5 mn candles is uneven: sometimes there is more space, sometime less. I'm not sure if it is the same cause or if it is when 2 sec data is missing. I thin...

MKlein

I think you're seeing two issues here. One is daylight saving time, and the other is the early close of trade on Friday. I don't know whether or not MCFX is consistent in its handling of these changes, as they're not important to my strategies, but I do know there've been issues with the handling of...

MKlein

Thank you for the fast work. It's most appreciated.

MKlein

Thank you for the confirmation. With the markets consolidating this morning, it's not too painful to rescale the charts manually as needed. Hopefully TSSupport will be able to edit out the glitches this afternoon.

MKlein

At 1949 GMT this evening there was a huge false spike in nearly all of the currency pairs I'm watching, the exceptions being AUD/JPY and USD/CHF. This renders nearly all charts useless, as they have to be constantly rescaled manually. Is everyone seeing this problem? MCFX staff are now out of the of...

MKlein

To avoid this problem in future, we will be giving a few extra days when you can use the license so that in case the billing falls on a weekend you still could use the program.

Thank you Marina - that's very a sensible solution.

MKlein

The problem was resolved, after a fashion. According to online help, accounts are expired automatically if no payment confirmation has been received and processed by the MCFX finance department. The MCFX finance department is not in the office at the weekend to process payment confirmations, so any ...

MKlein

Sunday evening market open, 16 11 2008 I'm receiving the "account expired" error when I try to log in. My monthly payment is processed on the 15th, so I can't discount that there has been an error in processing my payment (My Share-It notification is that my payment was processed correctly), but TSS...

MKlein

Data now seems to be limited in daily and weekly charts. I can't access daily or weekly data earlier than January 2007 in any pair.

MKlein

All data in all pairs is missing between 26 09 2008 and 16 10 2008, and then from just before NY close (2045 GMT) last night.

MKlein

There's a huge false spike in AUD/JPY on 11 01 2008. Spot spikes from 98 to 47 and back. This appears on the hourly, daily and weekly charts. Could this be fixed please?

Thanks.

MKlein

I wonder, do you have an update on progress with this bug?

...or if not, do you know when you might?

Thanks.

MKlein

This morning, as well as on Thursday and Friday of last week, MCFX is behaving inconsistently when I request data in certain time scales in certain currency pairs. For example, if I request a GBP/USD 5 minute chart with 500 "bars back", MCFX gives me only 19 bars. If I ask for 1000 bars I get 39. If...

MKlein

Many thanks.

MKlein

Do you have any information about the disruption that occurred to the data feed this morning - approximately four hours on and off between 0720 and 1140 GMT ? Everything's been working so smoothly lately.

MKlein

When MCFX switches from one server to another, the timestamps of the bars change, I presume because the two servers' clocks are set to different times. The clock on the main server appears to be nearly one minute slow, while the second server is very slightly fast. This means that short term (typica...

MKlein

The small number of bars is related to the limitation on tick data provided. Only one week is available. No matter what resolution you are requesting, it will always be 7 days (I'm talking about tick-based resolutions, of course). Thanks. I wasn't aware previously that such restrictions applied to ...

MKlein

Thank you for reporting the n-day problem. It is a known issue and will be fixed in future versions of MCFX (in about 1 - 1.5 months). I wonder, do you have an update on progress with this bug? If we identify enough major bugs to make up a list, we will publish it. Wouldn't it be a good idea to pub...

MKlein

Please see the attached screenshots. Another interesting point is that your "500 point" (50 pip) chart shows a number of short bars. All bars in a 50 pip chart should have a total height (high - low) of 50 pips. Your indicator shows that there are several bars in that short sample that are not full...

MKlein

According to our tests, if you choose the 50-point resolution, bars with the height of 50 pips are plotted. If you choose the 500-point resolution, bars with the height of 500 pips are plotted. Please see the attached screenshots. In your screenshots (as in FXCM) prices are quoted to five decimal p...

MKlein

According to our tests, if you choose the 50-point resolution, bars with the height of 50 pips are plotted. If you choose the 500-point resolution, bars with the height of 500 pips are plotted. Please see the attached screenshots. Marina, Your pictures illustrate the problem. Your "50 point" chart ...

MKlein

At the moment we don't have a list of bugs for the latest version of MCFX. The bugs that we are aware of are quite minor and would be of no interest to the users. If you include this n-day problem in that description, I really can't agree. On cursory inspection the charts look correct, but on close...

MKlein

All that I've tried - GBP/USD, EUR/USD, USD/CAD, GBP/JPY ... I'm not sure that I've explained well, so I'll try again. Let's say I want a 50 pip chart in GBP/USD, i.e. a "count" chart, where every bar has a total height of 50.0 pips . In the old version of MCFX, before 1/10 pip accuracy, I would ent...

MKlein

Also a big gap in CAD/JPY now - no data at all between 11/06/2008 and 24/06/2008. Again this appears to be on only one of the two servers. Restarting MCFX seems to restore the data, but refreshing the chart seems to flip to the second server, and the gap is there again. Hourly data is also corrupt i...

MKlein

I don't often use "point" (as opposed to time based) charts, but I was playing with them today and found it impossible to obtain more than a few days worth of data. When I was playing with these charts last year, I think it was before FXCM switched to 1/10 pip accuracy. It seems that what used to be...

MKlein

Thanks Marina.

For reference, could you post a list of known bugs in the current version? At least that would save multiple reporting, and it would alert users to problems of which they might not otherwise be aware. Until you look closely, an n-day chart looks valid.

MKlein

I know you know that there are problems with the n-day charts, and I know they're on your "to fix" list, but I thought it might be helpful to post a picture illustrating some of the issues. Attached is a chart (screen grab and workspace) showing EURUSD in the 1-day scale, and each of the possible 3-...

MKlein

So far the new server uptime has been 100%.

That's very good to know. Thank you.

MKlein

Your MCFX probably switched to the secondary server during an internet connection problem. To go back to the primary server, just shut MCFX down and then run the program again. Thanks Marina - I guess should have tried restarting MCFX, but it's not always convenient. Is there any way to tell which ...

MKlein

Now that we have launched the new cluster of servers, we would appreciate any comments you might have on its performance. If you notice any problems or glitches please let us know right away. Your feedback is much appreciated. So far I've been very favourably impressed with the reliability of the n...

MKlein

Historical data is unavailable for the EUR/AUD pair in hourly and daily timescales before 11 06 2008. Minute data (for example, requesting 12h charts as 720m) works fine.

Same goes for EUR/CAD before 16 06 2008.

MKlein

Thanks Marina.

MKlein

Thanks.

Would it be possible to post an announcement to this forum when new versions become available?

MKlein

The gaps in the data from the new servers have been closed. Let us know if you notice more gaps. Thanks Marina. I'm seeing some strange behaviour from USDJPY and USDCHF this morning. In the shorter time scales (e.g. 5, 10, 15, 20, 30 minute) MCFX will download far fewer bars of data than requested ...

MKlein

Also, if you notice any problems with the data on the new cluster, please let us know right away. GBPUSD is missing a chunk of data from 0900GMT through 2000GMT on the 12th of this month. USDCAD has over 24 hours missing from the 9th to the 10th. USDCHF and GBPJPY have gaps from 12th to 13th... The...

MKlein

It is actually fairly difficult to achieve "3 Nines" of uptime (99.9%). If our TS Support friends can achieve that I will be happy. According to my calculator, that is 45 seconds of downtime in 24 hours. Well, I make it 86 seconds (24 x 60 x 60 x 0.001), but yes, that would be quite acceptable. Esp...

MKlein

Could you explain briefly your basis for that estimate, and quantify "close to"?

Ah, 100 minus 3% of 3% ?

MKlein

The uptime of the server that you have been using up to now has been 97%, which is much better than the performance of the old server. 97% may not sound bad, but that translates as 43 minutes of downtime per day , if I've understood your terms correctly. I think you must be aware that nobody who ta...

MKlein

Thanks Marina - I was in Live Chat with your online support as you were posting the above. I've now installed the new Beta, and all's well.

Thanks.

Molly Klein

MKlein

0913 GMT: data feed disrupted

problem ongoing at time of writing (0943 GMT)

MKlein

Thank you for the update Marina. It's appreciated.

MKlein

The problem will be solved within the next 2-3 days. We're about to launch a cluster of servers. They will 1. Efficiently distribute the workload preventing overload issues in the future. 2. Provide the 'redundancy' effect. No data outages will occur again. That's very good news. If you have any fu...

MKlein

I would pay $500/month to get solid reliability.

Now let's not get carried away!

MKlein

0830: all charts functioning correctly.

MKlein

0805 GMT: some charts are updating with a lag, but refreshing any chart causes it to go blank, and remain blank.

MKlein

And again.

0800GMT, and no updates for 15 minutes.

MKlein

There are considerable discrepancies between 60m and 1h charts in last week's data in all the pairs I've looked at. The problems are broadly similar to the last time this occurred: data is gappy, candles are missing their tails in some instances, and particularly, uptrends are composed of down bars ...

MKlein

1144 GMT: Charts are working.

MKlein

1110 GMT: I report the fault via Live Chat.

MKlein

1105GMT: some charts are picking up a lagging (more than 5 minutes delayed) signal. Charts will not reload correctly.

MKlein

And again, as of 1053GMT (it's now 1100GMT) - charts are not updating, reloading any chart causes it to go blank.

MKlein

At 0958GMT the charts appear to be operating normally. The 1-minute bar for 0912GMT is missing from those pairs I've checked.

MKlein

At 0951GMT some charts are reloading correctly.

MKlein

One of these disruptions is happening as I write. All charts ceased updating at 0911GMT. At present (0931GMT) some charts are updating with a lag of several minutes, but reloading any chart causes all data in that chart to vanish - the status line shows "Establishing connection", but no data arrives...

MKlein

There's another gap now, in GBPUSD (I haven't checked other pairs) 12 05 08 (DD MM YY) - no data at all between market open and 1200GMT in minute and hourly charts. That also affects the open price of the daily bar.

MKlein

I think your prices are reasonable - certainly for the Basic version to which I subscribe - but let's not get away from the main issue. I reported the missing data on Monday. It took two days to receive a dismissive reply when you might have simply looked to see if the data was in fact missing. It t...

MKlein

The problems David is referring to look to me like the server outages that used to be even more common. Data simply stops arriving for periods typically between a few minutes and half an hour. Sometimes several of the charts will pick up a lagging data feed, but refreshing them causes all informatio...

MKlein

Did you try closing and running MCFX again?

Did you try looking at the charts?

MKlein

There's a big chunk of data missing in EURUSD from about 0000H GMT 13/05/08, about 24h of missing data in all, but only in the n-minute timescales. It was there this morning - it's not there any more. Could it be reinstated please?

MKlein

I can´t login at this time! Someone can?

I'm logged in, but not receiving any updates since 0941 GMT.

Things have been very unreliable this morning. This is the third substantial outage so far today.

MKlein

This is one of our high priority issues. As soon as we close the opened issues we will start working on this and 1hour/60 minutes bar discrepancies problems.

Thank you.

MKlein

Just one more thing for the moment. The prior version of MCFX treated the week as lasting 5 days (Sunday open to Friday close), with any price movement on Sunday evening contributing to Monday's bar. The new version seems to allow for a 7 day week, with the result that price movement before 2200GMT...

MKlein

The data is backfilled and there is no hole. You need restart MCFX or reload charts. I think you misunderstood. You said that "live data stream was ok for existing charts". I'm reporting that that was not the case. None of my charts updated for the period I mentioned. When I tried to reload a chart...

MKlein

Please restart MCFX.

Why?

MKlein

Server didn't allow you to request data, but live data stream was ok for existing charts. We've fixed the problem.

That wasn't the case for me. I had no updates to my existing charts between roughly 0844GMT and 0920GMT.

MKlein

Fixed!

Thanks!

MKlein

Another one just now - the same situation. 1357GMT to 1403GMT. I'm sure you've spotted it already.

And again. 0844GMT to 0900GMT in all pairs.

MKlein

Yes, we are backfilling the hole. It will be completed in a few minutes. The data is still missing at time of writing. Could this be fixed as a matter of priority? Because of the time it occurred it affects some of the medium term charts (four and eight hour) and thus will continue to affect indica...

MKlein

Thanks.

One more thing. Since the new beta became available, I've noticed that the option "show empty periods" (Format Window / X - Time Scale / Show Empty Periods) doesn't work. The option exists, but ticking the box has no effect. Could this be reinstated?

MKlein

Another one just now - the same situation. 1357GMT to 1403GMT. I'm sure you've spotted it already.

MKlein

Thank you for the bug report.

[snip]

Now the gaps are filled.

Thank you for the rapid fix.

M Klein

MKlein

If you notice any missing data or bad ticks, please let us know right away. There was a data outage this morning at about 0800GMT until 0805GMT. Data for this period now seems to be missing from all pairs in all time scales from tick to hourly. Because the outage occurred at the change of the hour,...

MKlein

I can confirm the problem.

Thanks for the confirmation. I've also attached a screen grab of USD/JPY showing the 40 pip gap down caused by missing data. The chart was refreshed at about 0005 GMT, 0105 local time. The data is missing in all pairs in all time scales.

M Klein

MKlein

Everything works properly on our end. We tried to use GMT+1 and GMT-5 time zone and the US local settings. The attached screenshots demonstrate that it works here! Thanks for the reply Andrew. Judging by the time scales of your charts (server time, I presume) and the time of your post, you made you...

MKlein

The problem persists and is easy to replicate. With an existing chart that has been open awhile, in the early evening (after 5pm EST USA), do Ctrl-R. Any bars that WERE present past the 5pm session change are lost. For the last few days (perhaps since Tuesday's server outage) the behaviour of this ...

MKlein

Yes, the problem seems to be with certain pairs. From a quick scan, it seems that: eurgbp usdchf gbpusd usdjpy nzdjpy nzdusd audcad audusd cadjpy chfjpy eurcad eurchf all have missing hourly and daily data, and: audjpy eurjpy eurusd gbpaud gbpchf gbpjpy usdhkd usdsgd eurnzd audnzd euraud do not. M ...

MKlein

A quick fix - format the symbol compression from 1 Day to 24 Hour. Another interesting discovery: Add a 24-hour bar chart as data 2. Change the original chart from 1-day to 24-hour, and then back to 1 day. You now have daily data again in the main chart for the period after 12/24/07! Bizarre. If yo...

MKlein

Two months of data seems to have vanished from the GBP/USD hourly charts this afternoon.

This also affects the daily charts in the same range.

USD/CAD has no n-hourly or daily data from 24/12/2007.

M Klein

MKlein

Two months of data seems to have vanished from the GBP/USD hourly charts this afternoon. The chart jumps from 03/12/2007 (2.0555) to 07/02/2008 (1.9412). Can I use the old server if the problem persits? What I´ve to do for this? You'll need to reinstall an older version of MCFX from the downloads p...

MKlein

I have the computer time changed... trying to get the charts to line up with either the computer or FXCM so my mind doesn't need to go through the bends each time I look at a clock.. wondering if it is...... My time Computer Time Chart Time FXCM Time If you reset your computer clock to GMT+2 before...

MKlein

I will next check at 1 minute before 21:00 and then 1 minute after 21:00 to see if 24:00 EST has meaning. Midnight EST is not important. Midnight local time is. I did some tests yesterday evening. Setting my computer's clock to GMT+2 causes the bug to disappear, as predicted. This explains why TSSu...

MKlein

I can change my computer time to whatever will work, but that is a temporary solution only. It will not be reasonable for all users to do this. Yes I agree - it was just a suggestion to try to identify the source of the bug, and nothing more than a hunch on my part. For now, can anyone suggest the ...

MKlein

The problem persists and is easy to replicate. With an existing chart that has been open awhile, in the early evening (after 5pm EST USA), do Ctrl-R. Any bars that WERE present past the 5pm session change are lost. It seems that the data fills in historically... meaning yesterday's data appears OK....

MKlein

I opened a 1 min USD/JPY and noted that for today's data, every time I refresh the chart (did this to hopefully get back to the start of market Sunday) the data disappears and it starts from scratch. I think you're describing the same effect I noted here: http://forum.tssupport.com/viewtopic.php?t=...

MKlein

There's no tick data available on port 10000 for a period of 18 hours on January 22nd in a number of currency pairs (GBP/USD, USD/CAD, AUD/USD, for example, but not EUR/USD). This corresponds to the time I posted the above message, and the corrupt 250-tick chart Thomas Becker noticed in the thread "...

MKlein

This large bar was not caused by an error in MCFX or MCFX data server. This data was sent into MCFX by FXCM, this is why there is nothing we can do about it. This problem that Thomas observes corresponds to the time in the "Server Down" thread when I noted that the new server seemed to be out of ac...

MKlein

I'm not receiving any data fom the new server at time of writing, 0600GMT. There are a few pips in some currencies at around 0000GMT, otherwise nothing.

I've reinstalled the prior version of MCFX, and data seems okay on port 8000.

MKlein

Do you know how do add one to the Ultimate Oscillator? I don´t know which values I´ve to use with the UltOsc! I don't use that indicator, but you could try: ULTIMATEOSC(a, b, c) AVERAGE(ULTIMATEOSC(a, b, c),n) http://www.tssupport.com/support/base/?action=article&id=1989 And how I can choose betwee...

MKlein

1. How I can draw a moving average on the RSI indicator? One way to do it is to create a custom study. Click: Insert / Study / Custom 2 Lines Under Plot1Formula enter: RSI(close,n) Under Plot2Formula enter: AVERAGE(RSI(close,n),m) where n is the number of periods in the RSI study, and m is the numb...

MKlein

Seems to be fine now, Thanks Marina.

There are still a lot of glitches in today's hourly data in many pairs.

USD/CAD has similar glitches (gappy data) for the period 12 November 2007 to 21 December 2007.

M Klein

MKlein

MCFX New server seems to be down.
Impossible to connect at 09:00 GMT.

It was out all night. There was a brief resumption of service this morning at 0730 GMT, and now it's out again.

This is really beyond a joke.

MKlein

Could you tell me your local time zone?

GMT+1 (Paris)

M Klein

MKlein

There was some unusual behaviour on Sunday night between market open (11pm local time) and midnight, but I haven't seen any recurrence. This evening I've seen the same effect. Between NY close (2300 local time) and midnight local time, reloading a chart causes all data that's arrived since NY close...

MKlein

Thanks for the comments. Could you make a picture of the lag? I'll try, but because the lag happens unpredictably and when the market is volatile, I tend to be very busy working, and there isn't always time to arrange the necessary windows to make a pretty picture. Unfortunately I'm not being paid ...

MKlein

Just one more thing for the moment. The prior version of MCFX treated the week as lasting 5 days (Sunday open to Friday close), with any price movement on Sunday evening contributing to Monday's bar. The new version seems to allow for a 7 day week, with the result that price movement before 2200GMT ...

MKlein

Could you let me know your comparative approach? I'm comparing spot price on the FXCM Trading Station package and the FXCM-feed charts at dailyfx.com with a 1-minute MCFX chart. The MCFX chart can lag by several minutes at certain times of day. The MCFX timestamp for the most recent 1m bar sometime...

MKlein

As I write, the new server has been out of action for about an hour.

When I try to log back in using the old data feeds (ports 7000, 8000, and 9000) I receive the message "unknown error". In principle, is it possible to use these ports with the new beta, and if so how?

M Klein

MKlein

Thanks for keeping your promise to release this beta before the end of the year. The improvement in loading speed is substantial, and very, very welcome. The gappy data problems in the n-day charts seem to have been cured. I haven't detected any RSI discrepancies with the new version. There does see...

MKlein

We would like to check the RSI behavior on your computer through HelpDesk, a remote desktop connection utility. I will if I'm able to, but I'm extremely busy during your office hours. Here are two more screen grabs showing an RSI discrepancy. I took care to include the clock in the image - you can ...

MKlein

I re-read your post, but the way the screenshots are scaled it is hard to see if it is indeed the same time or not. Could you please adjust the chart in such a way that would make it clear? You can observe that these are 30 minute charts and compare the bars in the main (price) window of each. If, ...

MKlein

The screenshots you attached do not illustrate inconsistency of RSI calculations because they are about 2 hours apart. If you could post screenshots showing the same time but different RSI values that would demonstrate the inconsistency of calculations. Please re-read what I wrote and compare the t...

MKlein

I currently have two GBP/USD 30m charts running in two separate workspaces, using exactly the same indicators. I refreshed both charts a couple of hours ago, and both showed the same price and RSI at that time. There's now a discrepancy of nine points between the two. There's clearly a problem. Her...

MKlein

The truth is that, when developing software, it is very hard to make estimates as to when the product will be completed. I understand that. That's why I feel it's important that you should provide regular updates, particularly if a previous estimate of delivery time is found to be unrealistic. This...

MKlein

What you have observed is not inconsistent RSI calculations. We have run numerous tests and can guarantee that the calculations are perfectly consistent. I currently have two GBP/USD 30m charts running in two separate workspaces, using exactly the same indicators. I refreshed both charts a couple o...

MKlein

We hope to launch the new server within the next couple of weeks. The new server is practically ready to be launched into the production environment. Our software engineers are working on some minor fixes. Could you please provide regular (weekly or better) updates on this situation? When I asked f...

MKlein

There appear to be serious problems with the calculation of RSI in MCFX. I often notice that the RSI curve doesn't look right - for example the direction of the RSI may reverse for no apparent reason when the price curve gives no justification. Reloading the window often causes the value of RSI to c...

MKlein

I followed the steps above but still have not been able to reproduce the problem. No scroll bars moved. Do you always have scroll bars moving under the conditions above? Yes. This is in MCFX Basic, the latest official release: 1.0.819.1048 The effect is repeatable - whenever I draw a trendline on o...

MKlein

Both ports were dead for approximately 12 hours overnight

And again for eight hours so far last night, and still no movement.

MK

MKlein

do you have this problem with the scroll bar placed in the far-right position? I'll try to clarify what I'm observing. I have several workspaces running simultaneously, and each workspace has several charts. Normally I leave the scroll bar at the far right in every chart, and tile the charts vertic...

MKlein

I have this very often, it is repeatable.

I also observe this problem in MCFX. It seems to be linked to the use of the "tracking time and price" option - I haven't noticed the effect when this option isn't selected, but neither can I produce it repeatably.

M Klein

MKlein

T(h)ose problems have already been resolved. Both ports were dead for approximately 12 hours overnight, from around 1900 GMT. Until that happened, things did seem to have improved this week. One difference I've noticed lately is that the connection status tab often still reads "Connection OK" even ...

MKlein

I'm glad I could help.

MK

MKlein

Incidentally, when I request a 12h chart in GBP/CHF from port 9000, I receive only the most recent bar of data. I haven't tested exhaustively but that seems to be true for all the intra-day timescales except 1-hour. To put it another way, there seems to be no historical intra-day data in GBP/CHF, ex...

MKlein

The remaining spikes will be eliminated over the weekend. Again, some of the spikes have disappeared, but some remain - the huge GBP/CHF spike on 06/08/2007 for example, and one in EUR/USD on 08/10/2007. Wouldn't it be possible to automatically compare data from two feeds and highlight the discrepa...

MKlein

That's it! And it is repeatable.

Now I know how to avoid it, thanks.

But it sure would be nice if it got fixed.

I think the perception at TSSupport is that this is not a bug but a feature.

MKlein

The new server will be launched shortly This will eliminate the problem of frequent server failures. While waiting for the new server, isn't there anything that can be done to improve the reliability of the old one? It doesn't seem to be able to function for more than a few minutes at a time at the...

MKlein

In MCFX there's a scaling issue that sounds like your problem. Go over to the MCFX forum and look for a thread called "scaling glitch". Briefly, if you have Auto Hide set for the title bar and you then click on the price scale to make the title bar reappear, the scaling jumps from auto to user defin...

MKlein

I haven't found a repeatable example, but my charts are very frequently reverting to some "User defined" scaling selection and I have to click the toolbar button "Reset price scale" very frequently. Are you using the "Auto Hide" [format window - appearance - title bar - auto hide] option for the ti...

MKlein

Now three times in two hours.

And now twice more in the last hour.

MKlein

We are now working on eliminating those price spikes. I see that some of these problems have now been fixed. Thank you. But is it possible that you could ask the developers to remedy all these false spikes? The GBP/CHF spikes are still there, the GBP/USD and EUR/AUD spikes of 11/10/2007 still exist...

MKlein

And now twice already in one hour since I started my computer this morning.

Now three times in two hours.

MKlein

But it wasn't just yesterday. It was the previous day as well, and several times today.

And now twice already in one hour since I started my computer this morning.

This is very frustrating, to put it mildly.

MKlein

We had to restart the server yesterday, that's why there was no data feed for a while.

But it wasn't just yesterday. It was the previous day as well, and several times today. Data has just now reappeared at 19:57 GMT after an outage of nearly 25 minutes.

MKlein

Do you know when the new server cluster will be ready?

MKlein

Again, it's now 0935 GMT, and I've received no data on port 9000 since 0919 GMT.

I now have data again at 0949 GMT

MKlein

Things seems to have become very unreliable during these last few days. I'm experiencing frequent loss of data for periods of typically five to twenty minutes, several times per day.

Again, it's now 0935 GMT, and I've received no data on port 9000 since 0919 GMT.

M Klein

MKlein

For example, it's now 0729 GMT, and the last tick I received from port 9000 was at 0717 GMT.

I now have data again at 0735 GMT

MKlein

Things seems to have become very unreliable during these last few days. I'm experiencing frequent loss of data for periods of typically five to twenty minutes, several times per day. For example, it's now 0729 GMT, and the last tick I received from port 9000 was at 0717 GMT. Is there a new problem w...

MKlein

and one in EUR/AUD:

pair: EUR/AUD
port: 9000
time: 08:30 GMT
date: 11/10/2007

The price spikes down from 1.57 to 1.50

MKlein

There's another one in GBP/CHF now:

pair: GBP/CHF
port: 9000
time: 07:05 GMT
date: 09/10/2007

The price spikes down from 2.4121 to 1.2121

MKlein

Thank you.

MKlein

As I mentioned in previous topics we are going to launch a new server soon. This new server will not only increase the reliability of the data stream but will also eliminate this 'price hikes' problem. That would be a very welcome change. In the meantime, are you able to edit the data set to remove...

MKlein

Thank you.

MKlein

I'm not sure what server time you are talking about. As I wrote, "Timestamps from port 9000". If you are talking about the timestamps on the bars - those are the timestamps generated by the source where the tick initially comes from - before it gets to our server. In that case, is it possible that ...

MKlein

We are working to eliminate this problem. However, I cannot give you any ETA as to when it is fixed. Thanks for replying. Errors in the data are becoming a big dissuader for me to continue with MCFX. GBP/CHF has this spike problem in port 9000. Many pairs are still very gappy in the daily charts in...

MKlein

It's now been over six weeks since I brought this problem to your attention, and it still has not been fixed. Please could you do something about it.

M Klein

MKlein

What do you compare the port 9000 time with?

The National Physical Laboratory time signal:

www.npl.co.uk/time/obtain.html

or indeed any other correct clock.

MKlein

Are you talking about the price spikes?

Yes.

What currency pair are you plotting?

GBP/CHF, Port 9000

And what resolution are you using?

4hour 8hour 12hour 1day 2day 3day 4day

But the problem seems to exist in all time scales whenever the chart includes the day in question (August 6th 2007)

MKlein

Timestamps from port 9000 are about 3 minutes ahead of the correct time. Could you fix this please?

MKlein

The problem has been confirmed. We cannot fix these bad ticks while the system is working. We are going to do it over the weekend as part of maintanance procedures.

This problem still seems to exist at the time of writing, 21.09.2007

MKlein

Have you tried reload (ctrl+R)? Yes. If you have and it doesn't help to eliminate the gaps, could you please post a screen shot showing where exactly those gaps are placed. Please see the attached file BAD_DATA.png You can see that the run up from 1.3600 to 1.3900 in the 1 day chart has no vertical...

MKlein

FXCM is now quoting prices to 1/10 pip accuracy. Does MCFX plan on doing the same for its FXCM feed?

MKlein

There seem to be a lot of missing days in the 2 and 3 day charts in some pairs in port 8000. GBP/USD seems particularly bad. Could this be fixed?

MKlein

Same problem here - no data on port 8000 since 7am or on port 9000 since 4am.

I see complaints about this have been going on literally for years. Is this why they've removed read-access to the "uncensored" forum for prospective customers?

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