MultiCharts: Trading Software for Automated Trading and Backtesting

Alex Kramer

What version of MultiCharts are you using? I was able to import all components, there should be no limits for the trial version.

Alex Kramer

Are you not able to receive data after reloading? Can you see the data for the missing period since in eSignal Advanced Charting? If reloading does not help, you surely can give us a call, surely, 888-817-6385 Monday-Friday from 6:30am till 2:00pm ET. We'll use remote desktop connection to research ...

Alex Kramer

We have plans for this functionality, it is to be added at some point; as you may know, presently we're working on backtesting and automated order execution

Alex Kramer

If it's been compiled successfully, it must be in the Add Study dialog in the Signal tab under the name Elliott Wave System.

I have not tested this, so I realy give no guarantees how will it perform, just as for any third-party indicator.

Alex Kramer

Were you able to receive data for that period to IB TWS? If so, please send a screenshot showing this. If not, then there was a genuine data problem with the feed. It is a known issue and apart from reloading data nothing can be done.

Alex Kramer

In our Knowledgebase there's code and a .ela file that can be imported into MultiCharts and adds an Elliott Wave System signal http://www.tssupport.com/support/base/?action=article&id=1257 Please have a look and try whether those match your needs. Also, you can search in Google and, for instance, on...

Alex Kramer

We are currently working on the features to be implemented in the next release, so there is so far no set date for the release and for increasing the price.
We'll keep the forum visitors informed.

Alex Kramer

Our developers researched this issue and here's what they found:

when saving the workspace, the values after the decimal poin were getting dropped off (this is why optins ending with a 0 worked) for StrikePrice.
Also, the Call / Put optin type was not properly handled.
This will be fixed soon.

Alex Kramer

There have been no issues reporting when running MultiCharts on an Intel dual core system. The performance improvement was evident, so there should be no reason for such hesitation.

Alex Kramer

This has nothing to do with resolution. If you have problems with the chart, e.g. gaps, first try simply reloading the chart. It will make MultiCharts try to look up data for possible gaps and fille them up if possible. If this does not help and there still are gaps, you need to clear ther cache for...

Alex Kramer

I'm using a later version and so far had no success reproducing the disappearing drawings problem, can you give us a call and demonstrate using remote desktop connection? Please call us at 888-817-6385 Monday-Friday from 6:30am till 2:00pm ET. We'll use remote desktop connection to research and fix ...

Alex Kramer

Thanks for the attention, but I was not able to reproduce this issue.

What symbol, which version of MultiCharts and what data source were you using? With eSignal data for Google stock at least this does not happen. Did you save or load the workspace during that experiment, anything else?

Alex Kramer

Dear users of MultiCharts, If anyone of you is or has been recently having problems with PLEditor (suddenly closing, or other editor issue), please post your complaints here. Indicate what version of MultiCharts were you using, if possible - what study did you have open in the editor when the crash ...

Alex Kramer

Please use the Send button to deliver the error logs; send the log to the default address or directly to me akramer@tssuport.com

Alex Kramer

The source code is stored in graph_backup.xm, the binary versions in graph.bin.
Well, you can just copy those files for backup - or you can export just the selected indicators in .SEF or .XML format.

Alex Kramer

When you scale or reset the Y-axis, this only affects the object (data series or study) for which the subchart was originally created.

If you mean there's something else happening, please send an example workspace where this occurs.

Alex Kramer

MCFX is a Forex-only program with a single integrated datafeed, and MultiCharts is a general purpose program with a choice of datafeeds, poised to become a complete platform when expanded with backtesting and automated trade execution features.

Alex Kramer

When you're doing a reload, MultiCharts tries to use existing (pre-downloaded data).
If you want to be completely sure that the data is downloaded anew from the server, you'll need to open the symbol in QuoteManger, clear the cache and create the chart again.

Alex Kramer

What is the procedure to back up and restore to the new installation indicators addons etc? If there is the slightest risk of problems I would rather 'do it by the book'. The studies and add-ons that have been compiled and added to MultiCharts are stored in \Program Files\TS Support\PLEditor in fil...

Alex Kramer

We use the 1-second data from IB for charting the 30 seconds resolution.

As to the volume, there is no separate up/down tick volume data provided, this is why volume is not differentiated.

Alex Kramer

First of all, eSignal does the contract rollovers on the customer's computer, it is implemented in their application; we just receive data from the eSignal server so this is not supported in MultiCharts. As to your second question, we'd like to see this problem firsthand. Theoretically speaking, the...

Alex Kramer

Please give us a call, this is an important matter, we need to take a look at this. Please call us at 888-817-6385 Monday-Friday from 6:30am till 2:00pm ET. We'll use remote desktop connection to research and fix your issue. Before that please go to http://tssupport.com/helpdesk, download the HelpDe...

Alex Kramer

Sorry for not checking out beforehand, but please use

http://www.topstep.com/MultiCharts.468.865.exe

the link in the posts above may not be updated yet.

Alex Kramer

It has been known for a while that istalling the new version on top of older may (not definitely will, but may) cause problems, especially with indicators and add-ons. If you have no custom indicators that you need to back up, we recommentd, if possible, to uninstall properly. Use the Control Panel-...

Alex Kramer

Currently the version from that link must be 1.90.465.865, this link is from time to time updated with newer versions without separate announcements.

Alex Kramer

Feedback is appreciated, please send logs of cases when you're having issues with IB.

Alex Kramer

We considered this isssue, it was a long and interesting argument here on the forums (thanks to everyone who participated), and these constant range bars will be implemented - just cannot tell the exact date or release at the moment.

Alex Kramer

Strategies are not available in the public released versions; when we expand our functionality (and we consider this amajor expansion), we'll update the site information and make an announcement on the forums.

Alex Kramer

We'll introduce a bartype_ex parameter to indicate what exactly are the bars. This isn't avaialble in the public version yet, should be available in the next release.

Alex Kramer

We'll need additinal information on those .ELD and .ELS files - can you send them?
I am not familiar with Neuroshell Trader, apart for the fact I know there's such a piece of software.

Alex Kramer

Thanks for all the information, we shall take care of this problem now that we're aware of it. The problem is that these options are, as you said, quite a niche tool and we do not have subscription to them, I hope when we use HelpDesk to watch the issuse on the original poster's computer we'll be ab...

Alex Kramer

No, at his moment performance reports are not yet enabled in relased verisons.

Alex Kramer

in my trial version there is not the possibility of import and chart any Signal or Strategy .els , why ?
Trading systems are not supported in this version ?

So far, no strategies or backtesting are available in the public release. We are currently working on those most important features.

Alex Kramer

Not presently; we are working on backtesting and optimization for the future releases.
When a version including those features is released, we'll post an announcement here on the forums. Thanks for your interest in our product.

Alex Kramer

Could you please provide screenshots from IB TWS and from MultiCharts for those options? Also, the logs from QuoteManager contain more information than the status line, we'll appreciate if you could send them. Please visit the Support->Contact Customer Support page on our website tssupport.com and g...

Alex Kramer

Please send a screenshot; what data server mode are you using - On-Demand or Online? Are the bars not showing at all or lagging behind real data?
Also make sure you're watching the very end of the chart, where the lates tbars are created, not stuck somewhere in the middle.

Alex Kramer

For IB TWS and MultiCharts running on the same machine, you'll need to indicate the localhost address - 127.0.0.1

Alex Kramer

There was a detailed topic here on the forums dedicated to connecting Patsystems.

http://forum.tssupport.com/viewtopic.php?t=493

Complete instructions can be found there, you're welcome. Post here or email if you're having any problems.

Alex Kramer

Chris, thank you very much for the input to the forums, you're doing lots to help the visitors!

Alex Kramer

We are putting a lot of effort into all those issues related to repeated data downloading/slow performance/high CPU load that occur especially with IB.

Thanks for attention - but there is no missing an issue this big... and for your patience, everybody.

Alex Kramer

The second bar data differs from real bar data in that it's history seconds+the data accumulated from realtime. When the chart opens but history hasn't been downloaded yet, realtime is already saved to the database.

Alex Kramer

In reply to your question - IB provides sec bar data.

Alex Kramer

We're considering at least email alerts - this won't be hard to expand to SMS alerts as well, thanks, the feature request will be added to oue To Do list. Dear forum visitors, We appreciate your feddback, but I'm asking to please post feature requests in a topic on top of the forum dedicated to that.

Alex Kramer

When "Update on every tick" is not marked, the indicator is updated on every bar, whatever the bar's resolution is.

Alex Kramer

There is a way to use the other datafeed for closing gaps: you take the symbol, rename it to the IB name, reassign IB as ther data vendor, open it in On-Demand mode, make sure the gaps are filled and then restore the symbol's settings. Make sure to back up your databases first, this is a non-standar...

Alex Kramer

Hi, I would have to agree that the 1st priority is to get rid of the obvious bugs. Just shutting down cleanly when feeding from Excel and the Globalserver would be nice. As it is I'm having to force a shutdown of the various exe files that MC uses ever since version 1.9. We'd appreciate a demonstar...

Alex Kramer

Could you please send a QuoteManager log of this in eSignal (so we can be sure the IB problems have nothing to do with this issue?). I agree that in such a case there isn't much data to actually download, but the amount of requests sent will still be high, checking for every period of the new timefr...

Alex Kramer

>Is it possible that the incorrect Range Bar charting is forcing the database problem?

No, this is a datafeed issue; users that use no Range Bars are reporting it all the same.

Alex Kramer

The Expiration Date is not taken into account by tsServer, it still makes requests for already expired symbols. Please don't worry about that.

Alex Kramer

Thanks for the detailed information, we're analyzing this.

Alex Kramer

Dear Users,

We're locking this topic, please post your further feature requests in the Feature requests topic and poll:

http://forum.tssupport.com/viewtopic.php?t=938

Alex Kramer

So, from this definition, what is to be done when a rapid price movement creates a gap? Could you tell how you propose to handle this situation, which now leads to bars of size other than specified? Truncate the bar, skip the price, include in the following bar etc... A definite example with exact f...

Alex Kramer

The installed version checks for updates to make sure it's the latest one, the most current release. If it checks the version number and finds no newer versions available, it just proceeds with starting. This is a very common practice with software products that are frequently updated. Please note t...

Alex Kramer

To enable a different dataserver mode for an already opened chart, it must be reloaded (Ctrl+R). Charts opened or created anew after the mode change are by default in the new mode.

Please try sending the logs to akramer@tssupport.com, I'll make sure they're forwarded to relevant developers.

Alex Kramer

Please send the logs from Quote Manager Event Log (right-click ->Send log), we'll research the issue, your input will be most appreciated.

Alex Kramer

This will be announced separately, sorry if I'm not giving a fixed date right now.

Alex Kramer

In the study code you need to write, where necessary:

alert( "your message" );

When creating a chart with your study go to Format Study ->Alerts tab, enable alerts and check Audio.

Alex Kramer

Could you please send the logs from QuoteManager (in Quote Manager Event Log right-click -> Send Log).
We'll see if MultiCharts requests all the data again (also please indicate for what symbol, in waht resolution and fro what period of time you had that data already cached).

Alex Kramer

Could you please send the logs from QuoteManager (in Quote Manager Event Log right-click -> Send Log).
We'll see if MultiCharts requests all the data again (also please indicate for what symbol, in waht resolution and fro what period of time you had that data already cached).

Alex Kramer

We'll add a feature to the editor - make syntax highlighting optional.

In this way (probably in the next build) it will be possible to prevent the editor from slowing down on any items in the code

Alex Kramer

There should be a line in the log:

Connecting to real-time data for Symbol_Name: TransID= 981

this will show the symbol name, please look up the log.

Alex Kramer

In On-Demand mode MultiCharts, when a chart is created, looks up the data already stored for the symbol, checks for any gaps in this data up to the current date/time, downloads data to fill gaps and then connects to realtime. In Online mode the stored data is used as is, without checking for gaps so...

Alex Kramer

No, there is no way to wrap 4 price data value streams into one - and if there was, what would you do after that, unwrap it back?

So if you need a certain stream's data, just use it.

Alex Kramer

In the MultiCharts demo workspaces there are daily data for futures; when switching the Stocks demo workspace to daily resolution, I'm able to receive this data, cannot reproduce the problem. Please call us at 888-817-6385 Monday-Friday from 6:30am till 2:00pm ET. We'll use remote desktop connection...

Alex Kramer

Please detail on this, I cannot seem to reproduce this issue. Here's what I just tried: Cleared the cache and deleted the IBM-IB from NYSE symbol, created it again. Plotted a 1 tick chart in On-Demand mode. Closed the chart, switched to Offline mode, created a 1 minute chart - it was created at once...

Alex Kramer

Please write me a private message if you're interested in this, we might be able to help you.

Alex Kramer

here's the syntax

value1=text_new(d,t,c,"MY TEXT");
text_setattribute(value1,1,true); // "my text" will be in bold type

hope this helps

Alex Kramer

Please make sure that you're using On-Demand mode (File->Preferences->Data Server Mode). Check this and reload (Ctrl+R) every chart.

Alex Kramer

So, as I take it, after uninstalling the problem is now gone, right?
Please inform us if this issue re-apprears.

Alex Kramer

If the original installation of MultiCharts worked properly (i.e. there were no other applications running in the background and no loose processes in the previous version were lingering), then it seems strange. Were you, by chance, instaling MultiCharts when a previous version crashed and you did n...

Alex Kramer

BOLD is an extension that is implemented in PowerLanguage, it is not present in EasyLanguage. The usage is:

text_a_bold 1 True – text object is in bold type.

By default this attribute is false (text is normal).

Alex Kramer

Please note that the topic “Features I would like to see in MultiCharts” will be locked.
Please post your requests here.

Alex Kramer

This is quite possible given it reflects a true condition in the incoming price data. Range bars of not exactly the set value can occur, only if there's many (like 50%) of such bars occuring for any substantial period of time, then there's a reason to worry. Please send more information if this is t...

Alex Kramer

Please ask Walter and ask him whether the indicator is source compliled. If so, it cannot be imported to MultiCharts. If source is accessible, then it will most probably run (99% probablity it's compatible).

Alex Kramer

Yes, this is possible - for instance, if the data source provides tick data only, ticks will be used for creating minutes and other time-based resolutions.

Alex Kramer

We know there is a demand for those charting methods and maybe will consider them sometime - so far these are not on the ToDo list, as their functionality can well be implemented using indicators. Note - please confine the feature requests and suggestions to the topic “Features I would like to see i...

Alex Kramer

Please update the separate charts so data gaps are closed; then try reloading the main chart in On-Demand mode, the database should be updated with data for the now-closed gaps.

Alex Kramer

If you're working in On-Demand mode (File->Preferences->Date Server Mode), you can create a separate chart covering only the time period where the gap occured; this way when you plot the symbol next time, there will be no gap in cached data. By the way, what is the data feed that you're having troub...

Alex Kramer

What we are able to receive with the current MultiCharts is: up to 2000 ticks per request (API limitation that cannot be overcome), and up to 4 hours of minute data per request (API allows up to a day). API takes a long time to process requests, which slows the overall process, and reliability is TH...

Alex Kramer

Scott,

the issue won't be fixed by just changing the address in the registry, so says the developer. Please save and attach the error messages to emails for the time being if MultiCharts is acting up

Alex Kramer

Thank you very much for providing detailed information, the responsible developers have been informed.

Alex Kramer

Could you please provide more information - when exactly did this happen, does the same happen every time, etc.? Any comments will be appreciated.

Alex Kramer

Thanks for the tip, it may be useful for someone, but it isn't in my opinion much related to MultiCharts data. It's a generic data problem - if there's a word entry in a file containing quotes data, that file is pretty much broken, and this won't occur in something like a data stream from a data ven...

Alex Kramer

I downloaded thid workspace and got the Sharing violation message too.
Will work on this problem and post the findings here. Maybe the workspace is just damaged, plain and simple.

Hope you're able to work using a copy downloaded from Bill Schamp's site, I informed Jerry War about this problem.

Alex Kramer

Yes, if you try to open the same workspace in two different instances of MultiCharts, you'l get a sharing violation message. Create a copy under a different name just like Chris says.

Chris, thanks

Alex Kramer

MarketCast can receive realtime data from MarketCast Data Server using McApi. Please write an email to support@tsspportcom with subject like "Need MarketCast access", we'll send a modified .dll with installaton instructions. A filter has been set for Trade Order type - there should be no more 0's. T...

Alex Kramer

Thanks for the detailed example, Geoff - there's a discussion going in another topic (http://forum.tssupport.com/viewtopic.php?t=911) that is related to charts with too few bars to calculate a study.

By the way, we've reworked this approach and this shouldn't be a problem in the upcoming versions.

Alex Kramer

When a symbol is deleted in quoteManager, the data for it is deleted from the database, you're right. By the way, if you're watching the size of the database file, you won't see it decrease after deleting a symbol, but that is not an error - later, new incoming data for other symbols will be stored ...

Alex Kramer

The reason for CCI not calculating is unsufficient amount of data; the shorter CCI Average works, but your CCI 50 needs more bars to complete.
Please try increasing the time period so that the chart with the lesser amount of bars will have at least 100 bars.

Alex Kramer

We'll need some information here, on ask / bid. MarketCast sends in realtime, beside theTrade Asset Order, a structure that includes a flag BidOrAsk and also an Order type field. We're sending everything just as it arrives: Order type: N=New,A=Amend,E=Existing,D=Delete bUndisclosed: TRUE=Undisclosed...

Alex Kramer

It is possible to use the setting 1/100000 so five decimals are displayed; otherwise, .05 values are always rounded to .1, this is a mathematic rule.

It cannot be changed - otherwise, for instance, 1,25 will have to be rounded down to 1,2 - not so subtle a difference, right?

Alex Kramer

Could you please provide more detail - I cannot seem to reproduce your issue. Adding the 500 Range bar chart has no effect on the CCI study, as seen in the screenshot.

Alex Kramer

All range bars, in any range resolution, are based on tick data.

Alex Kramer

Please open PLEditor, create a new indicator, give it a name and paste the following source code:

input: price(close), lenght(23);
plot1(price/average(price,lenght));

Press F3 to compile and after that a study with the selected name will be available in the Insert Study list.

Alex Kramer

We have option trading in our to do list, this will be implemented in the future.

Alex Kramer

If you are able to reproduce this situation steadily whenever you repeat those actions, please contact us - we'd like to watch this happen. In such a case please call us at 888-817-6385 Monday-Friday from 6:30am till 2:00pm ET. We'll use remote desktop connection to research and fix your issue. Befo...

Alex Kramer

Dear Milton -

Did you or anybody else try out that .dll, any results? Theoretically this could work in MultiCharts if it works in TS, we're not doing this experiment ourselves so far.

Thanks for the links, now we'll know what was meant.

Alex Kramer

What you need to do is change the price scale in QuoteManager: select and right-click a symbol -> Edit symbol -> Settings -> select Use custom Settings and a drop-down menu will be activated.
Try out the scales to find one that suits you best.

Alex Kramer

The TraderLogic LMT and Ergotic studies are very resource-intensive indicators, and as MultiCharts has top priority, its processes will create a full CPU load. If the system is running out of memory, it will lead to a crash - 1,5 gigabytes can get filled quite easily. A dualcore processor gives a vi...

Alex Kramer

Could we please have a look at this TS to Excell.DLL - it's a third-party too that might do the job, but it requires testing. Could you send this .dll or provide a link to it?

Alex Kramer

You need to check the symbol settings in QuoteManager->Edit Symbol->Settings tab. Please make sure that the Price Scale for both is identical (1/100).
See attached screenshot with 1/100 price scale set for eSignal and TS.

Alex Kramer

Thanks you very much, Chris, this is just what we were going to reply with; your help is most appreciated.

Alex Kramer

The problem here is probably not with BarInterval, it may be related to the AddTime function that is not implemented - it's a function created by some user.

Please, for the future post the text of the indicator here or attach the exported .xml file - it's difficult to work form a screenshot.

Alex Kramer

Those connections will be activated and shown in green only when you have data of the corresponding kind (i.e. history, realtime etc.) actually downloading.

If you're able to create symbols and receive data, you needn't worry about the connection states any longer.

Alex Kramer

No luck reproducing the issue. Both resolutions chart the cuurent day well without any date adjustment, see screenshot attached.
Does reloading the chart help?

Alex Kramer

Theoretically it is possible, we haven't tried this; if you experiment with this and share your findings, this will be most appreciated.

Alex Kramer

You can use arrows implemented in EasyLanguage, a detailed discussion of this can be found here on the forums, in topic

http://forum.tssupport.com/viewtopic.php?t=310

Alex Kramer

The BarInterval reserved word is avaialble and functional in MultiCharts EasyLanguage, please see the screenshot for an example showing its use.

Alex Kramer

Could you please provide more information? What is that .dll - part of TS?
What kind of data do you intend to send? We're not in any position to make recommendations on TS products, so please explain your needs in more detail.

Alex Kramer

We understand the value of those data presentation methods, but they're not high on the priority list now; if you need them in MultiCharts, I think there's EasyLanguage code originally developed for TS that will provide the same functionality. You can search for it in Google or maybe visit the TS fo...

Alex Kramer

Yes, this "clone chart" functionality will be added soon (in about 1-1.5 months).

Alex Kramer

Most likely it's disabled in the list of data sources.

Open a Quote Manager window, in the main menu go to Tools->Data Sources. Find the eSignal entry in the list and if it is in Inactive state, select it and click the Activate button, then restart Multicharts.

Alex Kramer

Thanks for the kind words about our product. As to your freeze/crash problem, it deserves close attention. I suggest we use remote desktop connection to observe this, retrieve logs etc. Please call us at 888-817-6385 Monday-Friday from 6:30am till 2:00pm ET. We'll use remote desktop connection to re...

Alex Kramer

We're familiar with MB's API, we plan to include this data source and it will be implemented in the future - it's not decided so far at what date or in what release version.

Alex Kramer

Deleting the HelpDesk file removes it completely. As to the security, our HelpDesk is actually a free open-source product called UltraVNC SC (SingleClick). you can read about it in detail at http://ultravnc.sourceforge.net/addons/singleclick.html, it's a very widely used product for point-to-point a...

Alex Kramer

Thanks for the input. We'll consider the chart management as a separate function. Soon we'll implement a "clone chart" function so you can set up a chart with studies, settings etc. and create a copy of it for quickly replacing the symbol with another. The approach to Quote Manager windows is part o...

Alex Kramer

As mentioned before in this forum (http://forum.tssupport.com/viewtopic.php?t=856)
it's planned for the current year, earlier than 4th quarter.

Alex Kramer

Complete compatibility is our goal;as there is no detailed PowerLanguage documentation for end users, please look up the TS documentation on EasyLanguage, you can find links to them on our tutorials page:

http://tssupport.com/support/tutorials/

Alex Kramer

Dear Customers,

QCharts Data feed plug-in is ready; we're looking for volunteers willing to beta-test it.

Your feedback will be most appreciated, please send me private messages or email at akramer@tssupport.com if you're interested in participating.

Alex Kramer

The Window->Arrange All command tiles all the open windows, it's been in MultiCharts since the very beginning. What the user wants is some predefined order in tiling a dozen or so windows, like making sure the Quote Manager is always in the bottom row and the tiled charts are sorted left to right, t...

Alex Kramer

Thanks for the detailed feedback. The problems you're reporting are serious, could you please give us a call so we studied them in detail? Please call us at 888-817-6385 Monday-Friday from 6:30am till 2:00pm ET. We'll use remote desktop connection to research and fix your issue. Before that please g...

Alex Kramer

On a chart or in the Insert Symbol menu select Format Symbol -> Settings . In the Compression section select Point and the desired number of points.

A Range bar will be charted, see screenshot.

Alex Kramer

Chris -

Every major release will be reasonably priced, interemediate releases will be free. By major releases we mean such ones that add significant new functionality, like, say, the generations of Windows OS.

Alex Kramer

Please indicate what versions of Multicharts you're using?

Also, could you please copy and paste in a reply here on the forum the address to which messages are not delivered?

Alex Kramer

Sorry for taking so long to respond to your post, we're most grateful for such detailed attention. I'll comment on your post below. Documentation The documentation on the help page is a guide to the mechanics of operation. It doesn’t give some needed background and motivation for the features... Tha...

Alex Kramer

This is a known issue, we're working on it. Thanks for your patience.

Alex Kramer

Thanks for the input, this will be considered for adding to MultiCharts.

Alex Kramer

If plotting a chart in On-demand mode and reloading it does not fix the bad data point, then that data value is bad on the IB servers. It's reloaded every time as is.

What you need to do is open the symbol in QuoteManager, right-click and select Edit Data to find and manually fix the bad data point.

Alex Kramer

Yes, you can use eSignal EOD, both symbol list and manual adding are supported.

Alex Kramer

Dear swisstrader,

thanks for the attention to our product, but could you please explain in more detail what made you so

. I'm afraid I don't have an

what exactly you meant and was it really a good or bad thing.

Alex Kramer

Search for all dumps and delete them; if so much dumps has accumulated, you must have some cycling error. To deal with it I suggest you send us your logs. To send logs, in the Windows Start menu -> Run , type %USERPOFILE% and press Enter. You'll be taken to a folder with your user profile data, in i...

Alex Kramer

You can chart any combination of symbols and sources, even the same symbol from different data vendors if necessary. MultiCharts supports numerous data feeds - if you're asking how many is numerous, I'm posting a screenshot from my MultiCharts environment. Disclaimer: I'm not promoting any particula...

Alex Kramer

Sorry for disappointing you, but the functionality of DailyVolumeUp - DailyVolumeDn has not been implemented yet in MultiCharts.

Alex Kramer

Earlier than 4 quarter, the team told me.

Alex Kramer

It's planned for the future, no fixed date yet.

Alex Kramer

You can do this in the following way - create a separate chart covering only the desired 1 or 2 days, when it's filled with data from the database that you suspect can be faulty, reload it.

Alex Kramer

Please call us at 888-817-6385 Monday-Friday from 6:30am till 14:00pm ET. We'll use remote desktop connection to research and fix your issue.

Before that please go to http://tssupport.com/helpdesk, download the HelpDesk program and run it when we start the phone conversation.

Alex Kramer

The IB API limitation that gets in the way here is that you cannot sent a second request untill the first one has been confirned; but for this, we could request immense amounts of data in parallel. As to the professed speed advantage - only a side-by-side test results can be convincing. Every tool t...

Alex Kramer

Data from IB is received in ticks, minute bars and other resoultions are built from them.

It's possible that whan MultiCharts crashes, there'll be gaps in stored data; please tell how, why and how often does this happen?

Alex Kramer

Thanks, we'll consider this.

Alex Kramer

Dear GD, in the first case if Down_arrow then begin id = arw_new(d,t,h,true); and in the second: if Down_arrow then begin id = arw_new(d,t,l,true); This is why in the second case the arrow is centered on Low instead of High as it should. Anyway, thanks for making the information avaialble for the fo...

Alex Kramer

The User ID is MEANT to be unique for every computer, being based on the OS image and the serial numbers of hardware components. The GetUserID function returns a different value on any computer, as the purpose of UserIDs is to protect indicators for unsanctioned copying to other machines. If you're ...

Alex Kramer

Thanks for the interest and the proposal, I can tell one thing about our plans - that what we intend to do in the area of accumulating data is add synthetic symbols.

Alex Kramer

What time zone settings are you using - if I can get rid of the bug by matching your time zone settings we may have narrowed down the problem.

I use GMT+03.

Alex Kramer

Ok, the .dll has been emailed

Alex Kramer

> Alex, what is the difference between a compressed chart and a chart with on day on screen under condition that both charts have the same number of days back loaded? NO difference! The number of informations in >both charts are the same. This is a mistaken assumption. While the number of bars is t...

Alex Kramer

Thanks for the cat photo, but I'm sure that huge amounts of bars with bar spacing under 1 DO slow performance - there is no arguing about this.

If you think there is another issue here, please tell what you suppose it to be.

Alex Kramer

I meant that it's possilbe to create an ask or bid chart and accumulate its volumes - ok, maybe we just misunderstood each other, please comment if this is important.

Alex Kramer

This behaviour is the same as in TS up to build 3006; we'll update this in a while and this won't be an issue. We're keeping to the TS compatibilty principle.

Alex Kramer

foxtrot, did you try out the new MarketCast datafeed .dll - I emailed it to your email address at ntlworld.com with instructions.

If the email failed to reach you, please write back.

Alex Kramer

I tried reproducing the issue and found that in MultiCharts 1.90.449.1165 this does not happen - the 9-period moving average is plotted for data1 without any delay, see the example screenshot with AAPL and GOOG stocks from eSignal.

What is the version you're using?

Alex Kramer

Thank you very much for pointing this issue out, we'll work on it.

Alex Kramer

Could you please send a screenshot from snagit or any other that shows the arrows as you wish them to be?

Alex Kramer

Glad this helped, this is something to recommend in all similar cases.

Alex Kramer

It is a evident that highly compressed charts are slow (when bar spacing is under 1 pixel and the amount of objects simultaneously displayed on screen is huge). The speed of MultiCharts has been tested and found comparable to TS. In the picture I attached there's an extreme case to demonstrate - a p...

Alex Kramer

This is possible through PowerLanguage scripts; the code must accumulate the volume to be charted.
As to your second question, we're not planning to include this in MultiCharts.

Alex Kramer

Arrows on either end of the TL tool which increased in size with the line width would even be nicer.

You mean you want to have arrowheads added to the ends of the trendline, right?

Alex Kramer

Yes, we'll add greeks as well at some point, they're a must for an all-round tool .

Alex Kramer

We'll test this issue and monitor CPU load thoroughly, thanks everyone for the attention.

Alex Kramer

Scott, IB is IB. Downloading data from IB is not a question of MultiCharts performance. It can happen that it doesn't send data to IB's own client just as well (or as bad). This happens - use eSignal if you want a reliable commercial service. Will work on reproducing the issue reported by swisstrader.

Alex Kramer

This hasn't been reported before...
What version are you using? How many bars in that chart? Also, could you please send an example workspace that shows such behavior?

Alex Kramer

Things are looking up anyway, looks like we have a solution already. Have to admit that was quite a bug, really.

Alex Kramer

Thanks

Alex Kramer

Yes, this problem lingers on, I had it crash on me twice this morning... we acknowledge that it still needs work and will fix.

Alex Kramer

Please tell what version of Marketcast you're using, we'll take care to research your problem in detail.

Alex Kramer

If you mean from Multicharts, it will be possible in the future.

Alex Kramer

Being developers, we often have to copy databases and never encountered such a problem, so the warning message you posted is maybe prudent, but not really important.

In the future we plan to integrate firebird so it no longer is used as a system service, but works as part of Multicharts.

Alex Kramer

Yes, we intend to add this in the future, thanks for the interest.

Alex Kramer

Please use the following link:

http://tssupport.com/products/multichar ... charts.exe

any other link is used rarely and for special occasions only, the general public version can be downloaded from the address above

Alex Kramer

Please look for more information and maybe ready studies using Google. You're welcome to the forum with such a request anyway, maybe some other vistiors would like to give you directions.

Alex Kramer

A dedicated Arrow tolbar button will be added soon.

Alex Kramer

This is possible with additional scripting, cumulative offer/bid sizes are not supported by the present MC functionality.

Alex Kramer

If this issue persists, please email us, we'll need to study this in detail. This looks serious - it definitely should not take several minutes to load from local storage.
Does it finally load after this wait, by the way?

Alex Kramer

Upd: >I think I've found a problem with the Data Server options in Multicharts. All of >my workspace charts are created in "On Demand" mode. If I open a chart >selecting offline mode that chart will chart using the local Db only. That's fine. >However, if I then open another workspace the charts in ...

Alex Kramer

There have been no changes to the GlobalServer source for months, so the build isn't the issue. Besides, from what you describe, we have no power over GS servers, the problem appearing after installation is probably a coincidence. The missing .dll problem seems serious, other users have been working...

Alex Kramer

Minute data should load without restarting, daily must load after reloading; please contact us by e-mail, we'll need a closer look at your situations and factors that might influence it.

Alex Kramer

dtn.iq is not listed in the From Data Source because it does not support the symbol lookup procedure.
Symbols from dtn.iq can be added only manually, meaning you need to know the exact symbol name.

Alex Kramer

Alerts for drawings are under development.

As to arrows - they'll be directly accessible from the toolbar in the next version.

Alex Kramer

Thanks for the information, could you send more details about those problems - like screenshots, logs etc.? We're very interested in this kind of feedback.

Alex Kramer

We cannot provide a performance estimate for MultiCharts with those features, it's too early, but we'll use advanced optimization algorithms that will provide high performance.

Presently we're workin on backtesting, optimization will be the next step we take.

Alex Kramer

Checked and found out that eSignal's RT connection was generally faulty today.
Data downloads to eSignal Data Manager but MC timeouts before it can establish a connection.
Anyone else observing this?

Alex Kramer

It's in the works, but not coming anytime soon, say the developers.

Alex Kramer

New data in this case will be see only after restarting MC, reloading in this case not re-loads data from the file but reuses the data read from the file on chart creation.

Alex Kramer

You are right. aiHighestDispValue is avaliable in MC - compilation will be successfull, but GetAppInfo(aiHighestDispValue) will return an incorrect value.

Alex Kramer

You can easily scale the Y-axis if you left-click it and keep the mouse button pressed; the mouse pointer will assume the shape as shown in the screenshot and by mivuing it up and down you can modify the Y-axis scale.

Alex Kramer

This is under development, update frequency will be accessible through PLEditor.

Alex Kramer

You are right on this, there's no difference between 0 and 1 widths, use 1-7 values.

Alex Kramer

If you have ver. 440.72, there's a general problem with compliling and applying studies.

Otherwise, can you even see the study in the Insert Study dialog list?
(Chris, if there are any unsupported reserved words, it will produce a message on compilation).

Alex Kramer

Thanks for the input, we'll consider this.

Alex Kramer

This is part of the same problem so yes, don't expect them to align properly.

Alex Kramer

Right-click a chart, select Format Symbol. A dialog like shown in the screenshot opens, in its Settings tab under Chart you can select the desired settings.

Alex Kramer

You're right, the Preferences->Data server mode settings are global and not stored with a workspace. Multicharts will use the latest mode manually selected by the user to plot all subsequent charts. I suggest you check the "Show the dialog" checkbox in Preferences->Data server mode so every time you...

Alex Kramer

Yes, we considered this and we'll make all cursors based on GMT time with proper modifiers. This is in our To Do list for the future.

Alex Kramer

Thanks, we'll test this.

Alex Kramer

I suggest you set the 1/100 scale in QuoteManager->Edit symbol->Settings, this should work fine.

Alex Kramer

could you please post an example of the symbol, datafeed, resolution etc. where this happened?

Alex Kramer

Good to hear, but one question: >Problem fixing: the tool which runs corresponding under in Format Study => >Properties => Study base on: 2. @EC 49 share bars chosen setting shall not >trigger on both bar charts, only on chart 2. That is to fix in MC platform OS. How does TS platform handle this - t...

Alex Kramer

Could you please send us (support@tssupport.com) your workspaces where this happens and their indicators? We need to reproduce this issue, thanks in advance.

Alex Kramer

That's exactly the solution, thank you very much Chris

Alex Kramer

Congratulations, you did a great job, looks fine!

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