What happens with continous contracts?  [SOLVED]

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LRP
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What happens with continous contracts?

Postby LRP » 11 Mar 2019

Hi Guys
At IB-Plattform (ES, NQ, YM) they are shown and works but not anymore at MC 12R5!
Any ideas?
Kind regards, LRP

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TJ
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Re: What happens with continous contracts?

Postby TJ » 11 Mar 2019

LRP wrote:Hi Guys
At IB-Plattform (ES, NQ, YM) they are shown and works but not anymore at MC 12R5!
Any ideas?
Kind regards, LRP


Which one you are talking about?

IB supplied continuous contract?

or MultiCharts custom future?

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LRP
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Re: What happens with continous contracts?

Postby LRP » 14 Mar 2019

TJ wrote:
LRP wrote:Hi Guys
At IB-Plattform (ES, NQ, YM) they are shown and works but not anymore at MC 12R5!
Any ideas?
Kind regards, LRP


Which one you are talking about?

IB supplied continuous contract?

or MultiCharts custom future?


1) Continous Futures Contracts @ES, @NQ, @YM
2) at IB most recent Workstation
3) at MC (connected with IB) add Symbol, by search for Future eg. NQ
==> do not show up anymore IB's continous contracts!
What or why this is happen?

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Henry MultiСharts
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Re: What happens with continous contracts?

Postby Henry MultiСharts » 15 Mar 2019

Hello LRP,

It works ok on our end. Please follow these instructions to enable and provide IB the log file:

1. Login to TWS/IB Gateway
2. Navigate to Edit > Global Configuration > API > Settings (For IB Gateway, go to Configure > Settings > API > Settings)
3. Set the logging level to DETAIL and check “Create API Message Log File”
4. Click Apply and Ok
5. Wait until the issue is replicated
6. Once replicated - please send IB the detailed log file.
7. You can send the log file by holding Ctrl+Alt+Q at the same time in TWS (or IB Gateway), and then click “Submit” on the ‘Upload Diagnostics’ window. Once you have clicked on ‘Submit’, your log files will be automatically uploaded to IB server.
8. Contact IB support directly for further assistance: https://www.interactivebrokers.com/en/index.php?f=3869

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LRP
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Re: What happens with continous contracts?  [SOLVED]

Postby LRP » 16 Mar 2019

Strange, yesterday I got the IB Symbols again at MC for the continous contracts! It seems to be a drop out at IB during the changing contract month.

No offence! Thanks a lot guys anyway...

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Re: What happens with continous contracts?

Postby Henry MultiСharts » 19 Mar 2019

LRP,

Please still enable the Detailed IB logging and report the issue to IB support as they need to identify and rectify it.


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