IB DOM Ask-bid price not sync

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jzshen
Posts: 14
Joined: 25 Nov 2011

IB DOM Ask-bid price not sync

Postby jzshen » 14 Jan 2022

Hi,

The DOM does not work properly with IB real and demo accounts. Sometimes, ask-bid prices are misplaced, which results STOP orders' being mis-executed. Sometimes, ask-bid prices are just completely missing. Everything has been up-to-date. I just cannot figure out the reason.

Please help.
Thanks
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Kate MultiCharts
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Re: IB DOM Ask-bid price not sync

Postby Kate MultiCharts » 14 Jan 2022

Hello jzshen,

Please reproduce the issue on 1 symbol and send the following files and info to support@multicharts.com so that we could analyze the issue:
1. Screenshot where the issue is highlighted
2. Screenshot of the symbol settings in QuoteManager: double-click the symbol -> Settings tab.
3. Log files sent via the main MultiCharts window -> Help -> Feedback.
Please select the options:
Attach log files…;
Snapshot of the current MC setup;
Open workspaces…;
Upload collected data to help desk;
uncheck other options and click Send.
We will do our best to figure it out as soon as possible.


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