Windows 8  [SOLVED]

Questions about MultiCharts and user contributed studies.
jzshen
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Windows 8

Postby jzshen » 17 Sep 2012

Hi,

Does anyone run MC on Windows 8? How is it working? Due to some reason, I have to update my system to Windows 8 and I'm worried about the potential compatibility issues.

Thanks

Zoli
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Re: Windows 8

Postby Zoli » 17 Sep 2012

Hi Jzshen,

Actually I am running both regular MC and MC.net on Windows 8 and they work fine without having to use compatibility mode with LMAX and MBTrading. However if you don't set up the correct time&zone in Windows 8 you will find that your charts will load only historical data and not real-time.
If you have ATI (AMD) videocard, Windows 8 doesn't have the best drivers and you might find some inconveniences but none with MC so far according to my experience.
Hope this helps.

Joe1001
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Re: Windows 8

Postby Joe1001 » 24 Oct 2012

Hi,

Does anyone run MC on Windows 8? How is it working? Due to some reason, I have to update my system to Windows 8 and I'm worried about the potential compatibility issues.

Thanks
Hi jzshen, I am curious if the upgrade worked fine because I am about to do the same.

Joe

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Andrew MultiCharts
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Re: Windows 8

Postby Andrew MultiCharts » 25 Oct 2012

Some of our customers use Windows 8 with MultiCharts. Basically it should work fine on Windows 8.

gpw797
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Re: Windows 8

Postby gpw797 » 29 Oct 2012

I updated to windows 8 and it continued to work.. but I tried to install MC on a fresh install of win 8 and got several error and it wouldn't install.

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Andrew MultiCharts
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Re: Windows 8

Postby Andrew MultiCharts » 30 Oct 2012

I updated to windows 8 and it continued to work.. but I tried to install MC on a fresh install of win 8 and got several error and it wouldn't install.
Please make screenshots of each error that occured during installation of MultiCharts and demonstrate them.

gpw797
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Re: Windows 8

Postby gpw797 » 30 Oct 2012

Here are the errors
Attachments
error 1.PNG
first error
(15.68 KiB) Downloaded 1561 times

gpw797
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Re: Windows 8

Postby gpw797 » 30 Oct 2012

second error
Attachments
error 2.PNG
(16.75 KiB) Downloaded 1510 times
error 2.PNG
(16.75 KiB) Downloaded 1500 times

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Andrew MultiCharts
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Re: Windows 8

Postby Andrew MultiCharts » 31 Oct 2012

Here are the errors
second error
Please provide us with the following information:
1. Press Windows Start Button on your keyboard -> type winver -> press Enter. Make the screenshot.
1. Zip MultiCharts Logs.
Attach both logs and the screenshot to your next post, please.

gpw797
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Re: Windows 8

Postby gpw797 » 31 Oct 2012

There is no windows start button in windows 8 ...

Version 6.2 (build 9200)

Can't send log files because program never installs... after the second error MC cancels the installation and deletes everything it did (there in no MC directory)

Zoli
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Re: Windows 8

Postby Zoli » 01 Nov 2012

Hi gpw797,

I have had similar error in the past and it was due to a corrupted download I suppose. I downloaded again the installer, deleted all registry entries made by MC and had no problem installing after. You could try that as well.
Another tought... when you installed Windows 8 did you set SmartScreen on?
I have disabled it as I don't like the idea of Microsoft scanning all of my executables.
Am not sure but that might cause the error as well, try disabling, installing and then re-enabling that feature if you still want it.

txls
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Re: Windows 8

Postby txls » 01 Nov 2012

Upgraded one of my PCs to Win8 x64 some days ago, so far MC8 x64 seems to work fine.

Personally, I am uncomfortable with the absence of start button, so I turned it back on (and added some other useful for Desktop mode features as well) with Start8 (not an advertisement).

gpw797
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Re: Windows 8

Postby gpw797 » 01 Nov 2012

there are not any regitry entries to delete.. I also re-downloaded and tried still no luck getting the same errors.

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Re: Windows 8

Postby Andrew MultiCharts » 02 Nov 2012

There is no windows start button in windows 8 ...

Version 6.2 (build 9200)

Can't send log files because program never installs... after the second error MC cancels the installation and deletes everything it did (there in no MC directory)
Dear gpw797,

You are absolutely right, there is no Windows Start button in the interface of the OS anymore, however i asked you to press Windows Start button on your keybord. Thank you for the version.

Try to find installer logs here: %userprofile%\AppData\Local\TS Support\MultiCharts or %userprofile%\AppData\Local\TS Support\MultiCharts64

gpw797
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Re: Windows 8

Postby gpw797 » 04 Nov 2012

there are no directories in appdata for TS Support or Multicharts and no lg files

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Andrew MultiCharts
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Re: Windows 8

Postby Andrew MultiCharts » 05 Nov 2012

What folders can you see if you go to %userprofile%\AppData\?

gpw797
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Re: Windows 8

Postby gpw797 » 05 Nov 2012

installer.log file too big to post here i guess... it's not posting but i am not getting an error. I emailed to you.. it is 19121K

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Andrew MultiCharts
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Re: Windows 8  [SOLVED]

Postby Andrew MultiCharts » 08 Nov 2012

The issue has been resolved after installing the following Microsoft components:
1. vcredist_x86_2005SP1_eng
2. vcredist_x86_2008_eng
3. vcredist_x64_2005sp1_eng
4. vcredist_x64_2008_eng


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