I just upgraded to ver 8.5 release(Build 6778)...When I try to auto trade I get the following error messages in the logs whenever a trade is attempted ( 2 message lines, same time stamp):
2nd: Account xxxxxxxx not loaded.
1st: Instrument: GBPUSD.FXCM; Order: Sell Stop 200000; Status: Rejected; Reason: Account xxxxxxxx not loaded.
Win7 64 bit, 4 GB ram, 64 bit MC, MBT Broker...
Thanks,
Tim Decker
Upgraded to v8.5 "Account xxx not loaded" error [SOLVED]
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Henry MultiСharts
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Re: Upgraded to v8.5 "Account xxx not loaded" error
Hello Tim,
Have you updated MBT application to MB Trading's Desktop Pro Release Candidate (2.2.0.38) ?
Have you updated MBT application to MB Trading's Desktop Pro Release Candidate (2.2.0.38) ?
Re: Upgraded to v8.5 "Account xxx not loaded" error
Interesting... I have version 2.2.0.32 so I downloaded the latest RC version which was 2.2.0.38 but is actually 2.2.0.32. The download link shows 2.2.0.38 which apparently doesn't exist so the answer to your question is Yes I am using the latest version.
Thanks,
Tim
Thanks,
Tim
Re: Upgraded to v8.5 "Account xxx not loaded" error
Hi Henry,
Is there any reason that when I upgraded to the latest version of MC (v8.5 - production version) I was forced to upgrade to a RC (v12.0.0.28 - beta version) MBT Desktop?
Regards
Is there any reason that when I upgraded to the latest version of MC (v8.5 - production version) I was forced to upgrade to a RC (v12.0.0.28 - beta version) MBT Desktop?
Regards
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Henry MultiСharts
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Re: Upgraded to v8.5 "Account xxx not loaded" error
Due to interface changes in the lastest MBT platform that made all previous versions of MBT unsupported we had to update our MBT plugin. This update is included in MultiCharts 8.5 Release.Hi Henry,
Is there any reason that when I upgraded to the latest version of MC (v8.5 - production version) I was forced to upgrade to a RC (v12.0.0.28 - beta version) MBT Desktop?
Regards
If you want to use MBT platfrom Current Release Version 11.9.0.4 you can install the attached updaters for MultiCharts. How to install an updater.
- Attachments
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- MC_MB_80x64_MBT_R_2_1.zip
- For 64bit MultiCharts
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- MC_MB_80x32_MBT_R_2_1.zip
- For 32bit MultiCharts
- (1.51 MiB) Downloaded 306 times
Re: Upgraded to v8.5 "Account xxx not loaded" error
So Henry...what are my options here?
Is this something being looked at or is this a known problem? What is the status?
Thanks,
Tim
see attachment for screen shot of error in logs tab
Is this something being looked at or is this a known problem? What is the status?
Thanks,
Tim
see attachment for screen shot of error in logs tab
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Henry MultiСharts
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Re: Upgraded to v8.5 "Account xxx not loaded" error
MBT is looking into the issue. Enable extended logging and provide information per my request here to help MBT analyze this case.So Henry...what are my options here?
Is this something being looked at or is this a known problem? What is the status?
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t-rader
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Re: Upgraded to v8.5 "Account xxx not loaded" error
Got this same issue today but posted in this MBT Thread http://www.multicharts.com/discussion/v ... =1&t=12154
Regarding MBT Desktop client there is 2 different clients
MBT Desktop - latest version 12.0.0.28
MBT Desktop Pro - latest version 2.2.0.32
Does it matter which one I use?
Regarding MBT Desktop client there is 2 different clients
MBT Desktop - latest version 12.0.0.28
MBT Desktop Pro - latest version 2.2.0.32
Does it matter which one I use?
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Henry MultiСharts
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Re: Upgraded to v8.5 "Account xxx not loaded" error
Account temporarily unavailable and Account not loaded are the same issues. They are not caused by a certain MBT desktop version. The issue is on the MBT servers.
All of the provided information has been forwarded to MBT Integration Department Manager and analyzed by MBT programmers. They have found the problem but they have not provided any ETA for the fix yet. MBT will let me know when an update is scheduled. I have already asked to make this case of the highest priority.
All of the provided information has been forwarded to MBT Integration Department Manager and analyzed by MBT programmers. They have found the problem but they have not provided any ETA for the fix yet. MBT will let me know when an update is scheduled. I have already asked to make this case of the highest priority.
Try reconnecting your broker profile after MBT server restart. If that does not work for you-restart MultiCharts and all of its processes.Is there at least a workaround available until MBT get their act together?
Re: Upgraded to v8.5 "Account xxx not loaded" error
Just missed ANOTHER trade due to this issue!!! grrr
I tried everything to avoid it too by restarting MC (not the server) every night.
When this error started I started an account withLMAX and my experience so far has been great - very good broker.
Hurry up MBT and sort it out!
I tried everything to avoid it too by restarting MC (not the server) every night.
When this error started I started an account withLMAX and my experience so far has been great - very good broker.
Hurry up MBT and sort it out!
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Henry MultiСharts
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Re: Upgraded to v8.5 "Account xxx not loaded" error
Quote from MBT rep regarding the fix:
We are working towards a solution without an ETA, for a quick solution restart after either server maintenance that applies to the account (Forex after 5PM EST, Equities/Options/Futures after 12AM EST).
We are working towards a solution without an ETA, for a quick solution restart after either server maintenance that applies to the account (Forex after 5PM EST, Equities/Options/Futures after 12AM EST).
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Henry MultiСharts
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Re: Upgraded to v8.5 "Account xxx not loaded" error
Update from MBT:
"This issue with the account failure to auto-reload after our server maintenance should be resolved as of this week."
"This issue with the account failure to auto-reload after our server maintenance should be resolved as of this week."
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Henry MultiСharts
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Re: Upgraded to v8.5 "Account xxx not loaded" error [SOLVED]
MB Trading has resolved the Account temporarily unavailable/Account not loaded issue that appeared after the market rollover back in August.