Lost Digital Rights Management Authentication

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momentum
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Lost Digital Rights Management Authentication

Postby momentum » 12 Mar 2013

I just lost Digital Rights Management Authentication tp MC 8.5 Release on this PC as I was changing symbols. My green alert went yellow and my MC reverted to an evaluation version. I tried inputing the license again but it said there was no connection to theDRM.

I restarted MC and licensing came back and restarted autotrading. I'm concerned about this behaviour in case it had happened while I was away from the screen and was auto trading.

Anyone else affected like this?

momentum
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Re: Lost Digital Rights Management Authentication

Postby momentum » 13 Mar 2013

JUst happened again as I was changing symbols on a chart.


Automeq
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Re: Lost Digital Rights Management Authentication

Postby Automeq » 13 Dec 2018

I'm having the same issue and it's not firewall or anti virus because it happens randomly (the only thing new is a new scanning I created in Multicharts).

If I try to login in in Multicharts I get an error as well.

Internet is also OK. I'm navigating without problems and ping to multicharts.com works correctly.

Any idea why is this ?
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wilkinsw
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Re: Lost Digital Rights Management Authentication

Postby wilkinsw » 08 Jan 2019

Any updates on what caused this?

I am yet to suffer this issue but have heard colleagues suffer from this recently.

Would be great to get some reassurances from MC that they are investigating it at least.

kagein
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Re: Lost Digital Rights Management Authentication

Postby kagein » 27 Aug 2022

I just lost Digital Rights Management Authentication on two of my live servers, which are located at different data centres. Connection seemed to be re-connected an hour or so later. During that time all auto trading is switched off, which in my opinion should definitely not occur as live positions need to be managed. The bigger problem at the moment is after restarting both servers, and opening MC as normal, there seems to be a limit to how many workspaces I can open before MC seems to check for license authentication and freezes. When I check License Manager in the help menu, it says 'No licences available'. This occurs on both servers, so there still seems to be an issue with the digital rights authentication.

*EDIT*

Now all my servers, in different locations are failing to connect to authorization server.

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strelow
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Re: Lost Digital Rights Management Authentication

Postby strelow » 27 Aug 2022

I have same problem

Since yesterday I can not use MC and I dont know how to fix !

Today nobody in MC office not answered

I tested 2 machines one local PC other in VPS both no success.

I lost my licence and I can open my trades .

wilkinsw
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Re: Lost Digital Rights Management Authentication

Postby wilkinsw » 27 Aug 2022

What version of MC?

Have you tried MC12?

kagein
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Re: Lost Digital Rights Management Authentication

Postby kagein » 27 Aug 2022

V14 is what I’m having issues with.

V12 doesn’t have crypto brokers I believe.

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Kate MultiCharts
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Re: Lost Digital Rights Management Authentication

Postby Kate MultiCharts » 29 Aug 2022

Dear users,

The Saturday downtime was due to the maintenance work performed on our authorization server.
It was shortly fixed by our specialists. Please restart MultiCharts if you still experience any issues with authorization.
We apologize for any inconvenience.

kagein
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Re: Lost Digital Rights Management Authentication

Postby kagein » 30 Aug 2022

Dear users,

The Saturday downtime was due to the maintenance work performed on our authorization server.
It was shortly fixed by our specialists. Please restart MultiCharts if you still experience any issues with authorization.
We apologize for any inconvenience.
Was the maintenance work scheduled ?

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Kate MultiCharts
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Re: Lost Digital Rights Management Authentication

Postby Kate MultiCharts » 30 Aug 2022

Hi kagein,

It was not a scheduled one, but it was required to be performed immediately as a preventative action.

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Smoky
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Re: Lost Digital Rights Management Authentication

Postby Smoky » 07 Sep 2022

This issue show us again that to cut autotrading with an authentification failed is a big mistake from MC dev.

When you start MC and run autotrading at start, MC control rights ok ? if rights are ok autotrading start ok ?
then if during the day auth fail its not custumer side of course ! then don't STOP autotrading , why you need to control auth so often ?

Can You realy authenficate yours reals customers ?

most of customers who run autotrading use VPS then it's easy to put their IP in whitelist , no ?

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Re: Lost Digital Rights Management Authentication

Postby Salzburg » 08 Sep 2022

I agree with this, its absolutely madness, to shut down MC and stop autotrading, after it already have been authorized at start.
We as traders when auto trading live, already spending huge amount of time and money to reduce risks, this, is a huge risk that we are unable to mitigate.
I cant see, any , ANY reason .. why you need to authentificate a user logged in, after the fact that you already authentificated the user at the first login.

Why ? Why expose us as users to this HUGE risk of loosing connection to your digitial right managment when live auto trading.

Its madness.

Authentificate the user at login, thats it.OR if you must, everytime a user launches an instance.

But not, NOT, when MC just is idle and trading.

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Smoky
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Re: Lost Digital Rights Management Authentication

Postby Smoky » 10 Sep 2022

I agree with this, its absolutely madness, to shut down MC and stop autotrading, after it already have been authorized at start.
We as traders when auto trading live, already spending huge amount of time and money to reduce risks, this, is a huge risk that we are unable to mitigate.
I cant see, any , ANY reason .. why you need to authentificate a user logged in, after the fact that you already authentificated the user at the first login.

Why ? Why expose us as users to this HUGE risk of loosing connection to your digitial right managment when live auto trading.

Its madness.

Authentificate the user at login, thats it.OR if you must, everytime a user launches an instance.

But not, NOT, when MC just is idle and trading.
AGREE 100 % , because most of the time we don't loose connection with our broker ! only MC auth servers ....

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Kate MultiCharts
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Re: Lost Digital Rights Management Authentication

Postby Kate MultiCharts » 12 Sep 2022

Hello Smoky and Salzburg,

Such an authorization system was implemented for security reasons.
I’ve shared your feedback with the development team, they’ll evaluate possible ways we can improve it.

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Smoky
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Re: Lost Digital Rights Management Authentication

Postby Smoky » 13 Sep 2022

Hello Smoky and Salzburg,

Such an authorization system was implemented for security reasons.
I’ve shared your feedback with the development team, they’ll evaluate possible ways we can improve it.
Nice Kate, security reasons for your company , we andestand, you don't want to be cracked, but yours custumers also need security about their trades execution in autotrading.

Thanks

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Smoky
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Re: Lost Digital Rights Management Authentication

Postby Smoky » 15 Sep 2022

Another authorization server failure yesterday who stop realtime datas and autotrading !

it's time to fix this ...

janus
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Re: Lost Digital Rights Management Authentication

Postby janus » 08 Oct 2022

It is prudent therefore that traders place stop loss order for protection in case they loose the ability to close an order automatically, be it due to a bad internet connection, crashed computer or MC disabling activity due to loss of licence server access.


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