CQG data feed posting "wrong" data on 3 min candles (EuroFX)

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teinba71
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CQG data feed posting "wrong" data on 3 min candles (EuroFX)

Postby teinba71 » 13 Jan 2014

Hello there,
I've just managed to connect Multicharts with CQG (AMP Futures) as data feed.

As you can see from the attachment I was checking the CQG data for the SP500 and Euro FX symbols on a 3 min candle-chart....

With my BIG BIG surprise (see the orange bubbles) there are many discrepancies in the charts that should be EQUAL.

I've checked against other data providers (TS, IQ Feed) and I can assure you that CQG is wrong.

Any ideas for that?

Thanks

Matteo
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CQG_OeC_errors.jpg
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Tresor
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Re: CQG data feed posting "wrong" data on 3 min candles (Eur

Postby Tresor » 13 Jan 2014

You compare CQG data against OEC data on the picture.

I tested OEC data against many other data a few years ago. I can assure you that OEC was always wrong.

teinba71
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Re: CQG data feed posting "wrong" data on 3 min candles (Eur

Postby teinba71 » 14 Jan 2014

I have added TS, and IQ Feed for 3 min chart of SP5000 and they all resemble OeC.

Strange?
3 feed are the same...and CQG is different!

I would like to know if there are any settings for the CQG Feed that need to be done.
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ts9.jpg
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IqFeed.jpg
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Henry MultiСharts
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Re: CQG data feed posting "wrong" data on 3 min candles (Eur

Postby Henry MultiСharts » 14 Jan 2014

Hello Matteo,

Are you referring to realtime or historical data? Are the bars corrected if you reload the chart (Ctrl+R)?
What exact version and build number of MultiCharts are you running? (in MultiCharts go to Help tab-> About)
What version of CQG API do you have installed?

teinba71
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Re: CQG data feed posting "wrong" data on 3 min candles (Eur

Postby teinba71 » 14 Jan 2014

Here are the answers:
1. realtime data
2. MultiCharts64 Version 8.8 Release (Build 8363) - fresh install
3. CQG API v.5.00.104 installed separately as described here
https://www.multicharts.com/trading-sof ... er_Profile

By the way...I invite you to connect to my pc and see it with your eyes.
Data is being posted differently very very frequently!

Matteo

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Andrew MultiCharts
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Re: CQG data feed posting "wrong" data on 3 min candles (Eur

Postby Andrew MultiCharts » 14 Jan 2014

teinba71,

Our engineers are aware of the issue, thank you for reporting it. They will study the case and fix it, however we cannot give any ETA of the fix. Thank you for understanding.

teinba71
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Re: CQG data feed posting "wrong" data on 3 min candles (Eur

Postby teinba71 » 14 Jan 2014

Correction...

The real time CQG data seems to be OK.
Everything get messed up if you do a data reload.

Hope it can help to investigate the problem.

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Andrew MultiCharts
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Re: CQG data feed posting "wrong" data on 3 min candles (Eur

Postby Andrew MultiCharts » 14 Jan 2014

Correction...

The real time CQG data seems to be OK.
Everything get messed up if you do a data reload.

Hope it can help to investigate the problem.
Thank you, it proves we are working in correct direction.

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RichardTodd
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Re: CQG data feed posting "wrong" data on 3 min candles (Eur

Postby RichardTodd » 22 Jan 2014

I don't know if it's related, but I just got my live CQG (from AMP) data set up in MC today, and I have a 1hr gap in my data from this morning. Ctrl-R does not fix it, though it did fix a couple smaller gaps I had when I first pulled the chart up.

I ran on a CQG demo feed for a week or so before funding the account and never had this problem.

I am running MC8.8 64bits Build 8593, and the COMAPI_en-US_production_V5.00.104_Install.msi. I can see in my task manager that a CEL.Host.exe file from the COMAPI directory is running, and I can see my account balance in the order and position tracker. So, I assume the CQG adapter is working correctly, though I haven't been brave enough to try placing a trade through it yet.

I've attached a picture of the missing data. The live data appears to be OK so far.
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Andrew MultiCharts
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Re: CQG data feed posting "wrong" data on 3 min candles (Eur

Postby Andrew MultiCharts » 24 Jan 2014

I don't know if it's related, but I just got my live CQG (from AMP) data set up in MC today, and I have a 1hr gap in my data from this morning. Ctrl-R does not fix it, though it did fix a couple smaller gaps I had when I first pulled the chart up.

I ran on a CQG demo feed for a week or so before funding the account and never had this problem.

I am running MC8.8 64bits Build 8593, and the COMAPI_en-US_production_V5.00.104_Install.msi. I can see in my task manager that a CEL.Host.exe file from the COMAPI directory is running, and I can see my account balance in the order and position tracker. So, I assume the CQG adapter is working correctly, though I haven't been brave enough to try placing a trade through it yet.

I've attached a picture of the missing data. The live data appears to be OK so far.
Please read this instruction attentively and follow each required step as it covers most problematic cases with receiving data in MultiCharts: https://www.multicharts.com/trading-sof ... ultiCharts

If the issue still persists, please come to our live chat during working hours (6:30 am – 4:00 pm EST) to let our operators connect to your computer remotely and help you: http://messenger.providesupport.com/mes ... pport.html

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RichardTodd
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Re: CQG data feed posting "wrong" data on 3 min candles (Eur

Postby RichardTodd » 30 Jan 2014

Since the upgrade to the CQG COMAPI adapter to V6 I have not seen any further historical data problems. Great job as usual, everyone!


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