MultiCharts64 Version 8.8 Release (Build 8593)and CQG

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masterchanger
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MultiCharts64 Version 8.8 Release (Build 8593)and CQG

Postby masterchanger » 20 Mar 2014

I've had some curious behavior with the above setup
1. Broker disconnected and MC closed
2. Open MC and broker is turned "on"-not sure due to data and charting needing connection
3. Open MC and connect to broker and some DOMs will not load. Get the "waiting for data" msg but the data never comes.
4 Use another contract and DOM loads but cannot go back and get it to load and creating a new DOM from file menu does not fix the failure to load.
5. Orders on DOM that are cancelled manually using the Cancel Order command are greyed out and persist on the DOM
6. Even if all orders are "Cancelled" some apparently remain working at broker! MC says " Your have 5 working orders but none appear in the Order and position tracker and none appear on DOM, necessitating multiple phone calls to broker to confirm flat status and no working orders.
7. Went to sleep with MC running and no strategies automated woke up with a strategy position from a strategy that was not automated!

I've used the same workspace without incident with OEC.
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CrazyNasdaq
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Re: MultiCharts64 Version 8.8 Release (Build 8593)and CQG

Postby CrazyNasdaq » 20 Mar 2014

I've many problems with CQG data, too.
Sometimes it never connect with the broker or with the datafeed. Sometimes there is a very huge latency with the act you take as insert an order through the DOM and the visualization of the order or the cancellation of the same order. During fast market CQG collects some seconds of delay that vanish only after some minutes.

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Re: MultiCharts64 Version 8.8 Release (Build 8593)and CQG

Postby ax » 20 Mar 2014

I am experiencing similar problems to those mentioned in the posts above

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Andrew MultiCharts
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Re: MultiCharts64 Version 8.8 Release (Build 8593)and CQG

Postby Andrew MultiCharts » 21 Mar 2014

We will look into the issue and i'll update you as soon as we have any news.

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Re: MultiCharts64 Version 8.8 Release (Build 8593)and CQG

Postby monexx » 08 Apr 2014

Something new with these problems?

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Andrew MultiCharts
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Re: MultiCharts64 Version 8.8 Release (Build 8593)and CQG

Postby Andrew MultiCharts » 08 Apr 2014

Unfortunately we were not able to reproduce the issue. If the problem still persists, please make sure you have installed latest MultiCharts version and come to our live chat during working hours (6:30 am – 3:00 pm EST) to let our operators connect to your computer remotely and help you.


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