TS Data Message

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designer01
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TS Data Message

Postby designer01 » 21 Apr 2014

For some reason all of at sudden when I try to load TS data Charts in Multicharts I get this message. See attachement here.
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ABC
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Re: TS Data Message

Postby ABC » 22 Apr 2014

designer01,

I have experienced the same and to my understanding this only happened when TS was already running when I tried to open a chart with TS data in MC. When TS is closed and I open the chart in MC, it would open TS and the error didn't come up. Opening up TS after that manually did fail on my end, too.
This would mean you can't really have charts up in TS and MC at the same time and if there is a solution to overcome this I'd be all ears.

Thanks,
ABC

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Andrew MultiCharts
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Re: TS Data Message

Postby Andrew MultiCharts » 22 Apr 2014

Hello,

Please follow the instuction below in order to fix the issue:
  • Step 1. Close MultiCharts. Make sure all MC processes are ended.
  • Step 2. Close TS. Make sure all TS processes are ended.
  • Step 3. Make a right-click on the MC icon -> Run as Administrator.
  • Step 4. Create a chart of TS data. Log in TS in the popped up window.
  • Step 5. The chart should be successfully plotted and there should not be any error messages.


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