HSI daily chart won't update

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TJ
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HSI daily chart won't update

Postby TJ » 22 Jan 2008

My HSI daily chart won't draw today's bar.

The price on the top is updating, but the bar stays at yesterday's position.

This has happened many times before. Last time tech support gave me a new module (a DLL or something) to downloaded and that fixed the problem. But the chart stopped working again.

I have attached a picture to show the stuck bar.

p.s. all my other charts work ok.
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Marina Pashkova
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Postby Marina Pashkova » 22 Jan 2008

Hi TJ,

This is a known bug. Our software engineers will work to fix it.

Regards.

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TJ
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Postby TJ » 31 Jan 2008

this time the HSI volume bar chart would not increment. It stopped at HK time 15:50:33. Please see attached screen shot. (the system time is NA ET.)

The ES volume bar chart also stopped.

Is this the same bug?

The minute charts work OK.
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Marina Pashkova
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Postby Marina Pashkova » 31 Jan 2008

Hi TJ,

We would need to have a look at your computer via HelpDesk to find out what might be causing this problem.

Could you please contact us through LiveChat so that we could get connected to your computer?

Thank you.


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