IB data takes ages (5-8 minutes) to plot a chart

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teinba71
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IB data takes ages (5-8 minutes) to plot a chart

Postby teinba71 » 11 Jul 2014

Hello,
I'm using on a 64 bit machine
MC 9.0 beta2
TWS latest (945.2b) + IB Gateway
TWS API 9.71 (beta)

everything works...but every time I start MC it takes ages (5-8 minutes) to get the data plotted (I get waiting for data... in each chart)

then all of sudden the data arrives
note that IB connection status is green immediately after connecting and that I see my account data as soon as I enter MC

It seems that I'm having problem with some IB server (HDMS) infact I have 1 red line in the IB gateway.

Anyone having the same issue?
Any ideas?

I have tried rolling back to the latest "official" release (MC 8.8, TWS API 9.70) but still the same....
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IB Gateway.jpg
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Henry MultiСharts
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Re: IB data takes ages (5-8 minutes) to plot a chart

Postby Henry MultiСharts » 11 Jul 2014

Hello teinba71,

What are the resolutions of your charts? What is the data range on your charts? Is there any data already stored for these instruments in the database?
Please go to MultiCharts->File->New->QuoteManager window. Check the Event Log for Pacing Violation message from IB.
The most efficient way will be to demonstrate this behavior in the live chat.

teinba71
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Re: IB data takes ages (5-8 minutes) to plot a chart

Postby teinba71 » 11 Jul 2014

Hello teinba71,

What are the resolutions of your charts? 1 min
What is the data range on your charts? 2 days
Is there any data already stored for these instruments in the database? NO

Please go to MultiCharts->File->New->QuoteManager window. Check the Event Log for Pacing Violation message from IB.
The most efficient way will be to demonstrate this behavior in the live chat.
I've already done that...and you said it was IB problem...
now i've been in a live session with them....and i have a log file of what happened...and they blame your api for this strange behaviour...

What can we do??

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Henry MultiСharts
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Re: IB data takes ages (5-8 minutes) to plot a chart

Postby Henry MultiСharts » 11 Jul 2014

teinba71, next time please provide the complete information regarding the current state of your inquiry in the initial post.

Please send us your IB account details - full name, account number, email on account and case number with IB to support@multicharts.com and we will contact them regarding this case.

teinba71
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Re: IB data takes ages (5-8 minutes) to plot a chart

Postby teinba71 » 11 Jul 2014

Message sent.
I'm also attaching the IB Gateway log after testing conducted with IB.
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ibgateway.Fri.txt
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tony
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Re: IB data takes ages (5-8 minutes) to plot a chart

Postby tony » 22 Jul 2014

I started with IB thinking they were the only solution available for a few reasons. I was never more wrong. Since stepping away from IB life is a lot less stressful. I may not be speaking for all, but if you are noticing nagging problems perhaps try another broker connection. Some of the better charge about 30 cents per trade so cost is negligible. With IB I was experiencing lost orders, resulting in duplicate orders when the order was found, OCO orders not being sent at times, connection problems. Perhaps it was isolated to me, who knows. Just my two cents.

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Re: IB data takes ages (5-8 minutes) to plot a chart

Postby NiC72 » 23 Jul 2014

Win 7, 64 bit
Multicharts64 8.8
TWS latest (945.2b), use only IB Gateway
Java 7 (update 55)
--------------------------------------------------

I got 2 hours of historical data missing on IB charts after java update.
Downloaded the latest IB TWS. The problem persisted, I read that I needed to downgrade java to Java 7 update 55.
Now it takes about 5 minutes for the MC startups. But after the long boot time it works.

Realtime seems to work fine right away. It seems that historical data freezes and works again after a timeout.

NiC72
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IB gateway look strange

Postby NiC72 » 23 Jul 2014

IB gateway look strange...
Screenshot.jpg
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