How to suggest new feature ?

Questions about MultiCharts and user contributed studies.
shanemcdonald
Posts: 196
Joined: 08 Aug 2012
Has thanked: 41 times
Been thanked: 41 times

How to suggest new feature ?

Postby shanemcdonald » 30 Sep 2014

When MC locks up, I lose all of the performance data from strategies that I may have been testing for days !

I have to manually export a report for each strategy before my PC locks up in order to go back and look at the strategies performance.

If I do not export the reports , then all of the work is gone.
TO me this is not right.

Other platforms save this data and it is easy to look at the history of any strategy. Especially if there is a computer crash or freeze up.

I would like to suggest this for a feature.
How do I do that ?


I cannot be the only person that is affected by this.
Anyone ?

thanks
shane

User avatar
MAtricks
Posts: 789
Joined: 09 Apr 2012
Has thanked: 286 times
Been thanked: 288 times

Re: How to suggest new feature ?

Postby MAtricks » 30 Sep 2014

Suggestions go in the Project Management ("PM") page. (support drop menu -> PM)

I'd suggest making scheduled restarts of the platform to evade these crashes. Leaving MC running for more than a day is asking for issues.

shanemcdonald
Posts: 196
Joined: 08 Aug 2012
Has thanked: 41 times
Been thanked: 41 times

Re: How to suggest new feature ?

Postby shanemcdonald » 30 Sep 2014

Thanks

Every day ? Do you restart that often ?

What a bummer. I have been expecting to leave it running all week !

When testing strategies, it is a hassle to export 20 or 30 reports individually.


Do you think it is a legitimate request ?

Also, what is your maximum charts and strategies you can run without memory issues ?



thanks

shane

User avatar
MAtricks
Posts: 789
Joined: 09 Apr 2012
Has thanked: 286 times
Been thanked: 288 times

Re: How to suggest new feature ?

Postby MAtricks » 30 Sep 2014

I definitely suggest to restart MC every day. Problems start occurring at the 48hr mark for me. Data usually stops by about then. Even if it looks like its running correctly, when I restart it an error occurs and I lose any saved material.

You do this with ANY platform.. just more so with MC. 'Automation' is not 100%.. there's a lot of manual work.

As far as the chart lengths, that's a case by case issue. I'd suggest using the smallest amount of chart for live strategies.

shanemcdonald
Posts: 196
Joined: 08 Aug 2012
Has thanked: 41 times
Been thanked: 41 times

Re: How to suggest new feature ?

Postby shanemcdonald » 30 Sep 2014

hi

Thats interesting. The 48 hour mark is around the same for me.
Thanks for the info.

regards

Shane

User avatar
Henry MultiСharts
Posts: 9165
Joined: 25 Aug 2011
Has thanked: 1264 times
Been thanked: 2957 times

Re: How to suggest new feature ?

Postby Henry MultiСharts » 01 Oct 2014

Hello Shane,

Please let us know in case you still have this issue after installing the updater with Rithmic API that was sent to you yesterday.

shanemcdonald
Posts: 196
Joined: 08 Aug 2012
Has thanked: 41 times
Been thanked: 41 times

Re: How to suggest new feature ?

Postby shanemcdonald » 04 Oct 2014

Henry

Performance was much better this week after installing the new Rithmic API.
It made a big difference. I noticed the memory expansion was much less while watching the processes on task manager.

Thanks

shane


Return to “MultiCharts”