This error just turned OFF 20 charts after a reboot despite have collected quotes for gbpusd and eurusd (I checked) in the Server.
The charts affected are now set to USD rather than GBP yet they still won't startup. Other indicators which were not gbpusd related just STOPPED working today - does this mean MC can only run for 4 days running before throwing a wobbler?
Frankly I'm stunned - didn't anyone at MC actually think of the implications of automatically turning off charts that use a currency conversion (even on the basis the currency conversion is available) ? Inputting a conversion factor in a report once a while is a great deal more preferable than spending 2-3 hours rebuilding charts!
Providing the error resolves itself is there a way to turn off currency conversion since I wouldn't want the same issue again. Is the problem a
1- Currency conversion Server problem
2- Bug
3- Anti virus issue / firewall issue
And if MC can't connect to the currency Server surely the conversion ought to made at the last known/stored rate with a warning flashing up rather than turning off charts which is a ballistic option?
UPDATE: a further reboot restores the ability to switch from reset USD to a.n.other currency and back to usd - where upon the charts come up, however still no connection to currency server.
Error - Cannot connect to Currency Server
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Henry MultiСharts
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Re: Error - Cannot connect to Currency Server
Hello MichaelS,
We have not experienced any issues with the connection to the currency conversion servers. None of the other users have reported any issues with this functionality as well.
Please try completely disabling your antivirus and firewall. If you still have this error please attach a screenshot demonstrating it and send us the logs or come to our live chat to demonstrate the issue remotely Monday-Friday 6:30 am - 2.45 pm EST. If you want to disable the currency conversion on your charts you need to go to Format->Strategy properties->Properties->Base Currency: None.
We have not experienced any issues with the connection to the currency conversion servers. None of the other users have reported any issues with this functionality as well.
Please try completely disabling your antivirus and firewall. If you still have this error please attach a screenshot demonstrating it and send us the logs or come to our live chat to demonstrate the issue remotely Monday-Friday 6:30 am - 2.45 pm EST. If you want to disable the currency conversion on your charts you need to go to Format->Strategy properties->Properties->Base Currency: None.
Re: Error - Cannot connect to Currency Server
Henry,
I cannot even rebuild the chart because a new chart auto fills the £ setting which cannot be altered and another error message flashes up.
Please ask your engineeers to look at this issue as a matter of urgency. None of the charts should be turned off just because a once a day search to a currency server cannot be fulfilled.
2 evenings in a row, after a trading day on a reboot I'm faced with this error message.
I've attached a gif from the server which shows gbpusd has been downloaded - so if the download is a not a problem why should opening my firewall help? perhaps you could explain?
I cannot even rebuild the chart because a new chart auto fills the £ setting which cannot be altered and another error message flashes up.
Please ask your engineeers to look at this issue as a matter of urgency. None of the charts should be turned off just because a once a day search to a currency server cannot be fulfilled.
2 evenings in a row, after a trading day on a reboot I'm faced with this error message.
I've attached a gif from the server which shows gbpusd has been downloaded - so if the download is a not a problem why should opening my firewall help? perhaps you could explain?
- Attachments
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- Completed_Download.PNG
- (29.39 KiB) Downloaded 1802 times
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Henry MultiСharts
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Re: Error - Cannot connect to Currency Server
MichaelS, please provide the requested information or come to our live chat to demonstrate the issue remotely Monday-Friday 6:30 am - 2.45 pm EST.
Re: Error - Cannot connect to Currency Server
MichaelS, please provide the requested information or come to our live chat to demonstrate the issue remotely Monday-Friday 6:30 am - 2.45 pm EST.
"Remarkably" the problem has now resolved itself and I appear to have regained twice the RAM which MC was using but for now for some reason does not require..... and I did not even alter my firewall.
Can I suggest Henry since some of your customers will start their day before you enter your office and end their day well after you leave that you have some live chat after the close of markets in the evening or at the weekend?
Last edited by TA100 on 03 Nov 2014, edited 1 time in total.
Re: Error - Cannot connect to Currency Server
Very good idea from customer's point of view. One shortcoming would be that no live market would be available on Weekends for troubleshooting, and a lot of issues would happen only in live markets.Can I suggest Henry since some of your customers will start their day before you enter your office and end their day well after you leave that you have some live chat at the weekend?
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Henry MultiСharts
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Re: Error - Cannot connect to Currency Server
Thank you for your suggestion. It has been forwarded to the management of the company.Can I suggest Henry since some of your customers will start their day before you enter your office and end their day well after you leave that you have some live chat after the close of markets in the evening or at the weekend?
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korradok
Re: Error - Cannot connect to Currency Server
I have the same problem. I didn't have this issue fro months, but this night after the last update i have this error message again. I noticed that i have this issue on Monday only.
Please solve it soon
Please solve it soon
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Henry MultiСharts
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Re: Error - Cannot connect to Currency Server
Hello korradok,I have the same problem. I didn't have this issue fro months, but this night after the last update i have this error message again. I noticed that i have this issue on Monday only. Please solve it soon
Please come to our live chat Monday-Friday 6:30 am - 1 pm EST to demonstrate this behavior remotely. We will do our best to help you.
Re: Error - Cannot connect to Currency Server
I have this problem on two computers right now; my main trading computer and a Windows Server (2012).
In the Portfolio Trader during a backtest, the test is halted because "Cannot access Currency Conversion Server".
I am testing European equities. The exchange for the instruments has been correctly set for each, such as PAR, FRA, MACD, IDEM. All these are in Euro of course, my account is in USD.
If I swap the account to being in EUR, then US equities create the same error.
Please assist. I can't find any controls regarding the Currency server to try to tweak anything. I have adjusted the Windows Firewall on the server to allow all the MC apps through - no improvement.
I also have the problem when loading a European equity onto a chart and applying signals there (using a USD account). I'm dead in the water here.
Many thanks,
saltminer.
In the Portfolio Trader during a backtest, the test is halted because "Cannot access Currency Conversion Server".
I am testing European equities. The exchange for the instruments has been correctly set for each, such as PAR, FRA, MACD, IDEM. All these are in Euro of course, my account is in USD.
If I swap the account to being in EUR, then US equities create the same error.
Please assist. I can't find any controls regarding the Currency server to try to tweak anything. I have adjusted the Windows Firewall on the server to allow all the MC apps through - no improvement.
I also have the problem when loading a European equity onto a chart and applying signals there (using a USD account). I'm dead in the water here.
Many thanks,
saltminer.
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Henry MultiСharts
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Re: Error - Cannot connect to Currency Server
Hello saltminer,I have this problem on two computers right now; my main trading computer and a Windows Server (2012).
In the Portfolio Trader during a backtest, the test is halted because "Cannot access Currency Conversion Server".
I am testing European equities. The exchange for the instruments has been correctly set for each, such as PAR, FRA, MACD, IDEM. All these are in Euro of course, my account is in USD.
If I swap the account to being in EUR, then US equities create the same error.
Please assist. I can't find any controls regarding the Currency server to try to tweak anything. I have adjusted the Windows Firewall on the server to allow all the MC apps through - no improvement.
I also have the problem when loading a European equity onto a chart and applying signals there (using a USD account). I'm dead in the water here.
Many thanks,
saltminer.
Only MultiCharts Release 5 can be affected by this issue under certain circumstances. Attached are the hotfix files for resolving the issue.
Please save the file corresponding to your version of MultiCharts to your PC and unzip it. Then follow the instructions: How to install an updater.
By the end of the week we are going to upload new MultiCharts installers with the issue resolved.
!!!MultiCharts .NET updaters are in my next post below!!!
- Attachments
-
- 90x32.zip
- for 32 bit MultiCharts
- (456.43 KiB) Downloaded 224 times
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- 90x64.zip
- for 64 bit MultiCharts
- (506.42 KiB) Downloaded 246 times
Re: Error - Cannot connect to Currency Server
Thanks Henry.
Unfortunately I wasn't able to use the updater; text is below. However, it is great to hear you are on the case and I can wait til week's end for the official update.
Many thanks,
saltminer
Product: MultiCharts64
Path:
ERROR: '' doesn't exists.
Product probably is not installed.
Image:
WARNING: Image file doesn't exists
Version:
Action: 9.0 Release updater
File: CurConverter.dll, Copy: yes, Reg: no, RegAsm: no, Run: no, OSArch: X64
copy to:
DONE
Unfortunately I wasn't able to use the updater; text is below. However, it is great to hear you are on the case and I can wait til week's end for the official update.
Many thanks,
saltminer
Product: MultiCharts64
Path:
ERROR: '' doesn't exists.
Product probably is not installed.
Image:
WARNING: Image file doesn't exists
Version:
Action: 9.0 Release updater
File: CurConverter.dll, Copy: yes, Reg: no, RegAsm: no, Run: no, OSArch: X64
copy to:
DONE
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Henry MultiСharts
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Re: Error - Cannot connect to Currency Server
saltminer,
What exact version and build number of MultiCharts are you running? (in MultiCharts go to Help tab-> About)
What exact version and build number of MultiCharts are you running? (in MultiCharts go to Help tab-> About)
Re: Error - Cannot connect to Currency Server
Hi Henry,
the mixup may be that I neglected to state I am using the .NET version. I'm on 9.0 x64 r5.
saltminer
the mixup may be that I neglected to state I am using the .NET version. I'm on 9.0 x64 r5.
saltminer
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Henry MultiСharts
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Re: Error - Cannot connect to Currency Server
Please find the updaters for MultiCharts .NET attached.
- Attachments
-
- 90NETx32.zip
- for 32 bit MultiCharts .NET
- (456.35 KiB) Downloaded 223 times
-
- 90NETx64.zip
- for 64 bit MultiCharts .NET
- (625.32 KiB) Downloaded 220 times
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Henry MultiСharts
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Re: Error - Cannot connect to Currency Server
New builds (10758/10759) of MultiCharts 9.0 Release with the fix for the "Cannot access Currency Conversion Server" issue have been published on our website. Please update your MultiCharts to get the fix.
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mcjohn
Re: Error - Cannot connect to Currency Server
I continue to get the cannot connect to conversion server error after updating to Version: 9.0.11210.
Even upon complete uninstall and reinstall of Version: 9.0.11210 the error remains.
Any advice? I am using the 64 bit version of Multicharts.
Even upon complete uninstall and reinstall of Version: 9.0.11210 the error remains.
Any advice? I am using the 64 bit version of Multicharts.
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Henry MultiСharts
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Re: Error - Cannot connect to Currency Server
Hello mcjohn,I continue to get the cannot connect to conversion server error after updating to Version: 9.0.11210.
Even upon complete uninstall and reinstall of Version: 9.0.11210 the error remains.
Any advice? I am using the 64 bit version of Multicharts.
According to the log files that you have sent us on May 30th, the issue was caused by the currency conversion server being restarted for regular maintanance. The connection has been restored 8 minutes after your connection attempt. We apologize for any inconvenience.