problem with Connection  [SOLVED]

Questions about MultiCharts and user contributed studies.
Ram
Posts: 90
Joined: 25 Nov 2014
Has thanked: 17 times
Been thanked: 5 times

problem with Connection

Postby Ram » 25 Nov 2014

Hi All,

I'm having problems with getting real time quotes and adding new instruments while I'm connected to the data feed through IB's TWS:

Connection settings:

as you can see MC is connected
http://go-ram.s3.amazonaws.com/MultiCha ... IB_API.png

Instrument Format:
http://go-ram.s3.amazonaws.com/MultiCha ... Format.png

MC is hang on this:
http://go-ram.s3.amazonaws.com/MultiCha ... Status.png

also if I try to add a symbol it hang on waiting:
http://go-ram.s3.amazonaws.com/MultiCha ... dd_SPY.png

My MC & IB's TWS versions (I'm using the MC from MC web site and not the limited version from TWS):
http://go-ram.s3.amazonaws.com/MultiCha ... MC_Ver.png

http://go-ram.s3.amazonaws.com/MultiCha ... WS_Ver.png

i tried to reinstall/reboot/shutoff the firewall/anything I could think of but no joy... I guess I'm missing something basic here :)

Any thoughts?

Thank you all in advance,
Cheers,
R.

User avatar
Henry MultiСharts
Posts: 9165
Joined: 25 Aug 2011
Has thanked: 1264 times
Been thanked: 2957 times

Re: problem with Connection  [SOLVED]

Postby Henry MultiСharts » 25 Nov 2014

Hello Ram,

In MultiCharts data provider and broker connections are separate. You can see the status of the broker connection on the Trade Bar in MultiCharts.
Order and position tracker Logs tab shows the information on the trading events and messages received from broker.

As for the data connection - you can trace the connection status in QuoteManager Event Log. There is no other visual indication of the datafeed status similar to broker connection.

As for the data feed connection issue you have:
Please go to Quote Manager->Tools->Data sources->IB->Settings->Click Reset -> Ok.
Then go back to IB Settings and select your version of TWS (Stand alone or web based).
If that does not help - that is possible that you are using a TWS that has a specific window name (ex. InvestorsEurope Ltd Atlas Trader). To overcome that you need to uncheck "Launch IB TWS at start" in the IB data feed settings.

Ram
Posts: 90
Joined: 25 Nov 2014
Has thanked: 17 times
Been thanked: 5 times

Re: problem with Connection

Postby Ram » 25 Nov 2014

Thank you very much for quick and useful reply!!

Appreciate it much,
Cheers,
R.


Return to “MultiCharts”