ATTENTION CQG USERS  [SOLVED]

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Henry MultiСharts
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ATTENTION CQG USERS

Postby Henry MultiСharts » 10 Apr 2015

Dear Users,

Accessing CQG data and order execution services in MultiCharts/MultiCharts .NET has been limited today due to CQG server update issue. Live connection has been restored, while the demo connection is still limited. CQG is aware of the issue and is working on the solution.

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Re: ATTENTION CQG USERS

Postby moneymarkets » 10 Apr 2015

I tried the update, and it gave this error;

File: CQGTradingSystem.dll, Copy: yes, Reg: yes, RegAsm: no, Run: no, OSArch: X64
copy to:
registry com...
regsvr32.exe "CQGTradingSystem.dll" /s
Run: tsServer.exe, Path: , IsExt: yes, Return: Check, OSArch: X64
ERROR: '' doesn't exist
DONE

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Re: ATTENTION CQG USERS

Postby Geoff » 13 Apr 2015

Still no historical data. Any update?

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Re: ATTENTION CQG USERS

Postby Henry MultiСharts » 13 Apr 2015

moneymarkets wrote:I tried the update, and it gave this error;

File: CQGTradingSystem.dll, Copy: yes, Reg: yes, RegAsm: no, Run: no, OSArch: X64
copy to:
registry com...
regsvr32.exe "CQGTradingSystem.dll" /s
Run: tsServer.exe, Path: , IsExt: yes, Return: Check, OSArch: X64
ERROR: '' doesn't exist
DONE
moneymarkets, please make sure you have downloaded the file corresponding to your version of MultiCharts and unzipped it, prior to installation.

If you are still unable to install it -please come to our live chat Monday-Friday 6:30 am - 11 am EST.

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Re: ATTENTION CQG USERS

Postby jarym » 13 Apr 2015

Henry,

We are a Special Edition user and are affected by this issue.

There is a gap on our ES data as demonstrated here: https://www.evernote.com/shard/s13/sh/0 ... 0/Xeon.png

Is there a fix available for SE users?

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Re: ATTENTION CQG USERS

Postby Henry MultiСharts » 13 Apr 2015

Geoff wrote:Still no historical data. Any update?
jarym wrote:Henry,
We are a Special Edition user and are affected by this issue.
There is a gap on our ES data as demonstrated here: https://www.evernote.com/shard/s13/sh/0 ... 0/Xeon.png
Is there a fix available for SE users?
Geoff, jarym,

Accessing historical data is still limited as the issue is not yet resolved. I will keep you updated.

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Re: ATTENTION CQG USERS

Postby Stormy » 13 Apr 2015

Still unable to load historical intra-day data, this is critical. Please advise any ETA as soon as one becomes available from CQG.

Thank You

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Re: ATTENTION CQG USERS

Postby Geoff » 13 Apr 2015

Without the ability to access historical data it really doesn't work at all. Any chance of some kind of fix?

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Re: ATTENTION CQG USERS

Postby Stormy » 13 Apr 2015

I agree a fix is urgently needed. We are now entering our 2nd trading day without full data available and this renders Multicharts nearly unusable.

Please provide a temporary fix if necessary until CQG works out their issues.
Thank You for your help!

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Re: ATTENTION CQG USERS

Postby Henry MultiСharts » 13 Apr 2015

Unfortunately that is not a typical issue so it requires more time to fix it. If you want realtime minute data to be saved to the local database - you can disable the option "download missing historical data" in MultiCharts->File->Preferences->Data server mode or use the "Collect RT Data w/o Plotting" option of QuoteManager. For more information please see Collecting and Saving Data to MultiCharts Database.

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Re: ATTENTION CQG USERS

Postby Geoff » 13 Apr 2015

Thanks Henry, I've been doing that from this morning, but that won't fill the gaps I have. I know it was a CQG update that caused this, but it is very frustrating that it is unusable until fixed.

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Re: ATTENTION CQG USERS

Postby Giovanni » 13 Apr 2015

Hi,

Installed the 64 bits Updater, but it still does not work...

Best Regards.

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Re: ATTENTION CQG USERS

Postby Stormy » 13 Apr 2015

How long do we wait for CQG?

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Re: ATTENTION CQG USERS

Postby jarym » 14 Apr 2015

Stormy wrote:How long do we wait for CQG?


I already asked AMP if we can switch to TT.

Not waiting for CQG to sort themselves out - we don't know how long it will take so the most reasonable approach is to switch to another data provider.

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Re: ATTENTION CQG USERS

Postby Stormy » 14 Apr 2015

I don't thing we can run TT through Multicharts for AMP.
We have to use the TT platform only, so we are stuck waiting, without a working platform.

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Re: ATTENTION CQG USERS

Postby jarym » 14 Apr 2015

Stormy wrote:I don't thing we can run TT through Multicharts for AMP.
We have to use the TT platform only, so we are stuck waiting, without a working platform.


That's news to me - what makes you think that? I thought we have a choice (based on what's in the Platform Setup section of the AMP client portal and the broker profiles that ship with the MC.NET Special Edition for AMP customers).

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Re: ATTENTION CQG USERS

Postby jules190 » 14 Apr 2015

You can run Multicharts through TT/AMP, but it has no historical data, so you would be no better off. Should be able to run it through rithmic which could be a solution

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Re: ATTENTION CQG USERS

Postby jarym » 14 Apr 2015

jules190 wrote:You can run Multicharts through TT/AMP, but it has no historical data, so you would be no better off. Should be able to run it through rithmic which could be a solution


I didn't know TT had no historical data. Rithmic doesn't appear to be available (not a listed feed in the AMP client portal) so it would seem we are truly stuck waiting for a solution.

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Re: ATTENTION CQG USERS

Postby jules190 » 14 Apr 2015

TT is fix connection and therefore doesn't offer historical data.

https://www.multicharts.com/market-data-feeds/

You need contact AMP if you want rithmic, you can't select it in the portal. I'm sure if you speak to live chat they'll be able to sort it.

Alternatively just turn off 'download missing historical data' in multicharts and then it'll just save real time data to the database and not refill from cqg. This way you will only have gaps for when you turn off Multucharts. Not ideal, but seems to be the best option.

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Re: ATTENTION CQG USERS

Postby jarym » 14 Apr 2015

jules190 wrote:TT is fix connection and therefore doesn't offer historical data.

https://www.multicharts.com/market-data-feeds/

You need contact AMP if you want rithmic, you can't select it in the portal. I'm sure if you speak to live chat they'll be able to sort it.

Alternatively just turn off 'download missing historical data' in multicharts and then it'll just save real time data to the database and not refill from cqg. This way you will only have gaps for when you turn off Multucharts. Not ideal, but seems to be the best option.


Thanks Jules, not an option for me to have a gap - I had data until eod Friday but when I go into MC now the most recent historical data is up until Friday morning. My chart signals require a lot of historical data so I'm stuck in the water until this issue is resolved.

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Re: ATTENTION CQG USERS

Postby wilkinsw » 14 Apr 2015

Just heard from CQG.

They have just this moment advised me that they are in talks with MC regarding with what previous versions the historical data is working with. So expect a solution imminently.

CQG also advised me that this is the first time that they've had to conduct such an emergency update and have assured me that it'll not happen again.

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Re: ATTENTION CQG USERS

Postby jarym » 14 Apr 2015

Thanks wilkinsw!! I tried clicking the 'thank' button but got 'Invalid thank'.

I'm pleased we have some kind of update.

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Re: ATTENTION CQG USERS

Postby Stormy » 14 Apr 2015

Thank You for the update!

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Re: ATTENTION CQG USERS

Postby Giovanni » 14 Apr 2015

Hi,

There may be a solution to this issue until CQG fixes this issue. Use the free demo 30 days of OEC for Multicharts, in order to obtain data in realtime and history.

-In Multicharts add OEC as broker
-In Multicharts add OEC as data Source (Quote Manager/Tools/data sources)
-Make a mapping of the symbol you want to trade with your broker (for example: OEC to CQG)
- And voilà !...

Before displaying the history of the OEC symbol you must re-enable "Download missing historical data" If you had removed it. Once the OEC graph displayed you can disable again if you wish.

The only problem is that the demo does not include Eurex! :-(
There are Forex, and Futures markets: CME, CBL, COE, IPE, KFC, FGM, NYM, OSE, SFE, SGX

As I am introducing Global Futures Broker, I can give you codes demo. Send me a request with your email address to: gsconsulting@net2000.ch
I can't enjoy it because I trade the DAX but if you beings on the e-mini is ok... :-)

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Re: ATTENTION CQG USERS

Postby jarym » 14 Apr 2015

I'll have to ask MC.NET if they'll grant me another 30 day trial - I am on Special Edition and it can only connect to AMP data feed providers.

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Re: ATTENTION CQG USERS

Postby Henry MultiСharts » 14 Apr 2015

Latest update:
Hopefully the issue should be fixed tomorrow. We are doing our best and apologize for the inconvenience.

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Re: ATTENTION CQG USERS

Postby Geoff » 14 Apr 2015

Henry MultiСharts wrote:Latest update:
Hopefully the issue should be fixed tomorrow. We are doing our best and apologize for the inconvenience.


Thanks.

PS. The thanks feature on this forum doesn't work anymore.

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Re: ATTENTION CQG USERS

Postby wzero » 15 Apr 2015

I can download today's history bars now (with gaps for data before yesterday). I guess this issue probably has been fixed.

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Re: ATTENTION CQG USERS

Postby Geoff » 15 Apr 2015

wzero wrote:I can download today's history bars now (with gaps for data before yesterday). I guess this issue probably has been fixed.


Same here, gap from when I shut down on Friday until 13:00 CT yesterday I still can't fill.

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Re: ATTENTION CQG USERS

Postby jarym » 15 Apr 2015

Probably best to wait for MultiCharts to communicate that its fixed - I do see more data than I did yesterday but still have a gap that needs to be resolved before things are good for me.

Desperately hoping things will be in order before the start of the regular US session today.

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Re: ATTENTION CQG USERS

Postby Geoff » 15 Apr 2015

I just tried loading some contracts I've not used before. From what I can tell minute data is missing from Monday evening and Tuesday morning but tick data is OK. So now it looks like a CQG data issue.

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Re: ATTENTION CQG USERS

Postby jarym » 15 Apr 2015

Geoff wrote:I just tried loading some contracts I've not used before. From what I can tell minute data is missing from Monday evening and Tuesday morning but tick data is OK. So now it looks like a CQG data issue.


I have a gap in my tick data. As of now it seems that most of this week will be a write-off and I am deeply displeased about it.

We've been patient with CQG/MC to get this resolved and I know MC are working hard but I would like them to communicate a clear time for complete resolution of this issue.

CQG are supposed to be leaders in this field and at least via AMP they charge 10c per traded contract above TTNet so I expect them to actually provide a reliable service and for issues to be resolved promptly. This outage is now into its 3rd business day - that's unacceptable.

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Re: ATTENTION CQG USERS

Postby Stormy » 15 Apr 2015

I have reloaded all of my intraday charts and have historical data filled in now for Friday, Sunday night, and Monday, all which were missing prior. The issue appears resolved.

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Re: ATTENTION CQG USERS

Postby Giovanni » 15 Apr 2015

It seems ok with the e-mini S&P500 but not yet with the futures: DAX, CAC40, Bund !
(15:58 Europe)

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Re: ATTENTION CQG USERS

Postby Henry MultiСharts » 15 Apr 2015

As of now - it is mostly fixed, but some instruments are still backfilling. You can reload the data on your chart to check if the required instrument/data period is available now.

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Re: ATTENTION CQG USERS

Postby Bundscalper1 » 16 Apr 2015

Hi,

CQG Demo with MC64 seems to work again... but backfill still not perfect.

EUREX Problems: Tested with DDM15, DBM15
Backfilling works BUT the for date Apr 13 and Apr 14 on Eurex products is still not working.
Apr 13th is missing complete Apr 14th half day is missing. Forcing reload to backfill (STRG-R) does not help.

CME Problems: Tested with EPM15
Apr 13th half day missing

CBOT Prblems: Tested YMM15
Apr 13th mssing and Apr 14th half day missing

Any idea when this backfilling will work for the missing 2 days ?

Thx

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Re: ATTENTION CQG USERS

Postby trim » 16 Apr 2015

I still cannot connect to the DEMO data feed at all.

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Re: ATTENTION CQG USERS

Postby nmackwani » 16 Apr 2015

Still cannot connect to EUREX / LIFFE data. Unbelievable.

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Re: ATTENTION CQG USERS

Postby nmackwani » 16 Apr 2015

Correction - i can connect to live feed, but the historical data backfill for DAX, CAC.. is still not loading for April 13 and 14.

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Re: ATTENTION CQG USERS

Postby Henry MultiСharts » 16 Apr 2015

Dear Users,

All MultiCharts/MultiCharts .NET users are required to install an updater corresponding to their version of MultiCharts from the first post of this thread.

MultiCharts .NET Special Edition users do not require installing any updates.

All users of all MultiCharts/MultiCharts .NET/MultiCharts .NET Special Edition versions are required to reload their charts to backfill the missing data.

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Re: ATTENTION CQG USERS

Postby nmackwani » 16 Apr 2015

Henry MultiСharts wrote:Dear Users,

All MultiCharts/MultiCharts .NET users are required to install an updater corresponding to their version of MultiCharts from the first post of this thread.

MultiCharts .NET Special Edition users do not require installing any updates.

All users of all MultiCharts/MultiCharts .NET/MultiCharts .NET Special Edition versions are required to reload their charts to backfill the missing data.


Henry,
I have installed the updater again, and reloaded the CAC futures chart. Still no historical backfill for that instrument. CME and Eurex instruments are backfilling, but not the NYSE/Euronext. The current CAC futures contract is expiring tomorrow European time.

When do you think MC will have all the instruments adjusted and missing data backfilled?

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Re: ATTENTION CQG USERS

Postby Giovanni » 16 Apr 2015

Hi,

After re installing the updater (a second time), and reload all data, I can confirm that the DAX Future is now OK. But for the Future CAC40, it still lacks a part of April 10 and all April 13.
(Friday 00:23 Europe Time)

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Re: ATTENTION CQG USERS

Postby trim » 17 Apr 2015

trim wrote:I still cannot connect to the DEMO data feed at all.



I am now able to get Demo data and so far all seems OK

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Re: ATTENTION CQG USERS

Postby jarym » 17 Apr 2015

Hi Henry, I have some bad news to report: it seems that there still is an issue reloading charts for me. I just tried it and all of the premarket tick bars just got replaced with one fat red candle which is not correct.

Image

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Re: ATTENTION CQG USERS

Postby wzero » 17 Apr 2015

I reloaded SIE (silver) futures data, it appears all wrong. Some data before 10th are 16xx, some are 16.xx. I deleted all local data and still has the problem.

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Re: ATTENTION CQG USERS

Postby wzero » 17 Apr 2015

CPE copper futures has the same issue, some are 270, some are 2.7

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Re: ATTENTION CQG USERS

Postby wzero » 19 Apr 2015

I reload SIE, CPE today, the problem is fixed.

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Re: ATTENTION CQG USERS

Postby Henry MultiСharts » 21 Apr 2015

We can confirm that the issue has been resolved.

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Re: ATTENTION CQG USERS

Postby nmackwani » 22 Apr 2015

Henry MultiСharts wrote:We can confirm that the issue has been resolved.


Henry,
There is no historical backfill on the CAC futures (PILK15) - no data for April 13 and partial for April 14. Have relaunched the updater and reloaded all data, can you advise what else to do?

Thanks.

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Re: ATTENTION CQG USERS

Postby Henry MultiСharts » 22 Apr 2015

nmackwani wrote:Henry,
There is no historical backfill on the CAC futures (PILK15) - no data for April 13 and partial for April 14. Have relaunched the updater and reloaded all data, can you advise what else to do?
The missing data will be backfilled. I will let you know when its done.

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Re: ATTENTION CQG USERS

Postby Henry MultiСharts » 23 Apr 2015

Henry MultiСharts wrote:
nmackwani wrote:Henry,
There is no historical backfill on the CAC futures (PILK15) - no data for April 13 and partial for April 14. Have relaunched the updater and reloaded all data, can you advise what else to do?
The missing data will be backfilled. I will let you know when its done.
This data has been backfilled. Please reload your chart.

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Re: ATTENTION CQG USERS

Postby swisstrader » 26 Apr 2015

On April 14th I've installed the updater for CQG successfully.
Today I've tried it on a second PC, but my virus scanner identifies
an infection after starting the Updater.exe.

Please advise.

Thanks,
swisstrader
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Re: ATTENTION CQG USERS  [SOLVED]

Postby Henry MultiСharts » 27 Apr 2015

swisstrader wrote:On April 14th I've installed the updater for CQG successfully.
Today I've tried it on a second PC, but my virus scanner identifies
an infection after starting the Updater.exe.

Please advise.

Thanks,
swisstrader
Hello swisstrader,

There are no viruses in the updater. Please disable your anti virus to install it.
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