No Instrument-Specific Error

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mcjohn

No Instrument-Specific Error

Postby mcjohn » 27 Apr 2015

Hello,

What does this mean? See attached.

Also, there is a misspelling in the error message. "intrument" instead of "instrument".

Thank you for your help. MC is #1.

John
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Henry MultiСharts
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Re: No Instrument-Specific Error

Postby Henry MultiСharts » 30 Apr 2015

Hello John,

In order to analyze this case please send the following information to support@multicharts.com:
1) MultiCharts logs (if you have not restarted the platform. Logs from the previous run are erased when you start MC).
In MultiCharts go to Help->Feedback->Send logs. Please let me know that you have uploaded the logs.
If you want to send the logs manually please follow this guide: https://www.multicharts.com/trading-sof ... harts_Logs
2) In MultiCharts go to File->New->Open Order and position tracker window-> Orders tab->make sure you are not filtering the information in columns, then go to File->Export to excel.
Highlight the orders in question.
Please also export the information from the Logs tab and send us for analysis.


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