Missing 2 Daily bars

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plaforte
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Missing 2 Daily bars

Postby plaforte » 06 May 2015

Hello,
MC version 8.5 build 6851
Data source TS(9.1 same version I use for months)
In MC, I have many Forex symbols, all other symbols are ok but my AUDUSD is missing the daily bars of 27 Apr and 04 May 2015.
I have restarted my pc then reloaded the chart in TS and MC
Still missing the 2 bars in AUDUSD but not other pairs
I have done following instructions from searching the forum
In MultiCharts please go to file tab->Preferences->Data server mode;
Make sure you are in online mode, "Download missing historical data" is enabled.
All my Forex symbols use exchange and ECN settings
TS data source set as "save data to local database"
I also tried to add manually the bars by editing the data, but the data disappears if I reopen the data/edit window
When creating a new chart with AUDUSD, the chart is also missing the 2 bars.
I am out of ideas to get these 2 bars to plot
Thank you in advance for your help.
Piert

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Henry MultiСharts
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Re: Missing 2 Daily bars

Postby Henry MultiСharts » 07 May 2015

Hello plaforte,

Please reload the problem data range on a chart for the same instrument in TS (Ctrl+R). Then reload the chart with missing data in MC (Ctrl+R). If the charts are backfilling slow then check that TS download scheduler (TS->View tab->Launch Download Scheduler) has not queued up MC data requests. If it has then make a right click on the request->Schedule ASAP.

plaforte
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Re: Missing 2 Daily bars

Postby plaforte » 07 May 2015

Thank you Henry, I forgot to mention that I had done your procedure many times with no success and the data is not queued in TS. What else could that be ?

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Henry MultiСharts
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Re: Missing 2 Daily bars

Postby Henry MultiСharts » 08 May 2015

Can you see the required bars in TS ?

plaforte
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Re: Missing 2 Daily bars

Postby plaforte » 08 May 2015

Henry, yes the 2 bars are in TS.

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Henry MultiСharts
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Re: Missing 2 Daily bars

Postby Henry MultiСharts » 11 May 2015

Hello plaforte,

Please update your MultiCharts to the latest Release version available at the download page and repeat the procedure described in post #2 above. If this solution didn't help and you still have the issue-please come to our live chat Monday-Friday 6:30 am - 1 pm EST. We will do our best to help you.


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