The attached pic shows my Charttrader Panel. The Bid/Ask is frozen. The market buttons work well but the mouseclic is working with the frozen Bid/Ask-values.
My broker is IB live.
MultiCharts64 Version 9.0 Release (Build 11210)
I have 5 charts with different symbols open with three of them using the Chart-Trading-Panel.
Today the other two Panel are showing the correct prices.
Sometimes there are more panels with frozen prices. Occasionally the prices refresh for a short time and then freeze again.
Re-open of the chart or a reload of data don’t change anything.
After a restart of MC the prices work correct for some time but then freezing again. But not with all panels.
aiti
Freezing Bid/Ask in Chart Trader Panel
Freezing Bid/Ask in Chart Trader Panel
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- Henry MultiСharts
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- Joined: 25 Aug 2011
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Re: Freezing Bid/Ask in Chart Trader Panel
Hello aiti,
Which data provider do you use?
Please make sure you have non-delayed realtime data subscription for these instruments with your data provider.
Which data provider do you use?
Please make sure you have non-delayed realtime data subscription for these instruments with your data provider.
Re: Freezing Bid/Ask in Chart Trader Panel
Hello Henry,
Data Provider is IB with live-data-subscription.
I am trading live from the charts.
The data of the chart is working well, only the Bid/Ask-values and the P/L of the tradepanel is frozen.
Yesterday I had this problem again: Half a hour after starting MC it began with the EUR/JPY-Chart.
About 3 hours after starting MC the Bid/Ask-values of the panel for TF- and SMI-Future were frozen.
Only the ES-tradepanel works well.
aiti
Data Provider is IB with live-data-subscription.
I am trading live from the charts.
The data of the chart is working well, only the Bid/Ask-values and the P/L of the tradepanel is frozen.
Yesterday I had this problem again: Half a hour after starting MC it began with the EUR/JPY-Chart.
About 3 hours after starting MC the Bid/Ask-values of the panel for TF- and SMI-Future were frozen.
Only the ES-tradepanel works well.
aiti
- Henry MultiСharts
- Posts: 9165
- Joined: 25 Aug 2011
- Has thanked: 1264 times
- Been thanked: 2957 times
Re: Freezing Bid/Ask in Chart Trader Panel
Hello aiti,
I would suggest the following:
1. Updating IB TWS to the latest version;
2. Deleting all symbol mapping entries for the instruments in question;
3. Adding new mapping entries (if you are using data provider different from broker).
If this solution didn't help and you still have the issue-please come to our live chat Monday-Friday 6:30 am - 1 pm EST. to demonstrate it remotely or send us the logs for analysis:
In MultiCharts go to Help->Feedback->Send logs. Please let me know that you have uploaded the logs. If you want to send the logs manually please follow this guide. Please email to support@multicharts.com a full sized screenshot of your chart window and specify the exact time the issue has appeared.
I would suggest the following:
1. Updating IB TWS to the latest version;
2. Deleting all symbol mapping entries for the instruments in question;
3. Adding new mapping entries (if you are using data provider different from broker).
If this solution didn't help and you still have the issue-please come to our live chat Monday-Friday 6:30 am - 1 pm EST. to demonstrate it remotely or send us the logs for analysis:
In MultiCharts go to Help->Feedback->Send logs. Please let me know that you have uploaded the logs. If you want to send the logs manually please follow this guide. Please email to support@multicharts.com a full sized screenshot of your chart window and specify the exact time the issue has appeared.