Freezing Bid/Ask in Chart Trader Panel

Questions about MultiCharts and user contributed studies.
User avatar
aiti
Posts: 43
Joined: 25 May 2009
Location: Germany
Has thanked: 43 times
Been thanked: 20 times

Freezing Bid/Ask in Chart Trader Panel

Postby aiti » 29 Jun 2015

The attached pic shows my Charttrader Panel. The Bid/Ask is frozen. The market buttons work well but the mouseclic is working with the frozen Bid/Ask-values.

My broker is IB live.
MultiCharts64 Version 9.0 Release (Build 11210)

I have 5 charts with different symbols open with three of them using the Chart-Trading-Panel.
Today the other two Panel are showing the correct prices.
Sometimes there are more panels with frozen prices. Occasionally the prices refresh for a short time and then freeze again.
Re-open of the chart or a reload of data don’t change anything.
After a restart of MC the prices work correct for some time but then freezing again. But not with all panels.

aiti
Attachments
Screen Shot 06-29-15 at 10.16 AM.PNG
(36.71 KiB) Downloaded 451 times

User avatar
Henry MultiСharts
Posts: 9165
Joined: 25 Aug 2011
Has thanked: 1264 times
Been thanked: 2957 times

Re: Freezing Bid/Ask in Chart Trader Panel

Postby Henry MultiСharts » 30 Jun 2015

Hello aiti,

Which data provider do you use?
Please make sure you have non-delayed realtime data subscription for these instruments with your data provider.

User avatar
aiti
Posts: 43
Joined: 25 May 2009
Location: Germany
Has thanked: 43 times
Been thanked: 20 times

Re: Freezing Bid/Ask in Chart Trader Panel

Postby aiti » 01 Jul 2015

Hello Henry,

Data Provider is IB with live-data-subscription.
I am trading live from the charts.

The data of the chart is working well, only the Bid/Ask-values and the P/L of the tradepanel is frozen.

Yesterday I had this problem again: Half a hour after starting MC it began with the EUR/JPY-Chart.
About 3 hours after starting MC the Bid/Ask-values of the panel for TF- and SMI-Future were frozen.
Only the ES-tradepanel works well.

aiti

User avatar
Henry MultiСharts
Posts: 9165
Joined: 25 Aug 2011
Has thanked: 1264 times
Been thanked: 2957 times

Re: Freezing Bid/Ask in Chart Trader Panel

Postby Henry MultiСharts » 02 Jul 2015

Hello aiti,

I would suggest the following:
1. Updating IB TWS to the latest version;
2. Deleting all symbol mapping entries for the instruments in question;
3. Adding new mapping entries (if you are using data provider different from broker).

If this solution didn't help and you still have the issue-please come to our live chat Monday-Friday 6:30 am - 1 pm EST. to demonstrate it remotely or send us the logs for analysis:
In MultiCharts go to Help->Feedback->Send logs. Please let me know that you have uploaded the logs. If you want to send the logs manually please follow this guide. Please email to support@multicharts.com a full sized screenshot of your chart window and specify the exact time the issue has appeared.


Return to “MultiCharts”