MultiCharts64 Version 9.1 Beta 1 RunTime Error R6025  [SOLVED]

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jrakovsk
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Joined: 25 Feb 2011

MultiCharts64 Version 9.1 Beta 1 RunTime Error R6025

Postby jrakovsk » 02 Aug 2015

Hello

I installed MultiCharts64 Version 9.1 Beta 1 (Build 11373). I am trying to run strategies which worked OK running 9.0 release. Now when I run one of the strategies the MC crashes with the following error message:

"RunTime Error / R6025 - pure virtual function call"

can anyone advice what that means / what can be a source of the problem?

thanks

jrakovsk
Posts: 5
Joined: 25 Feb 2011

Re: MultiCharts64 Version 9.1 Beta 1 RunTime Error

Postby jrakovsk » 02 Aug 2015

Problem signature:

Problem Event Name: APPCRASH
Application Name: MultiCharts64.exe
Application Version: 5.0.11373.201
Application Timestamp: 5596060d
Fault Module Name: StrategyExecutor.dll
Fault Module Version: 1.0.11373.201
Fault Module Timestamp: 55960d66
Exception Code: 40000015
Exception Offset: 00000000000321bd
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: b11a
Additional Information 2: b11a1fd97b6603edbd9ebbddbf07e881
Additional Information 3: b22c
Additional Information 4: b22c71a0fc124402b14b6fed95f619bd

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TJ
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Re: MultiCharts64 Version 9.1 Beta 1 RunTime Error

Postby TJ » 02 Aug 2015

Hello
I installed MultiCharts64 Version 9.1 Beta 1 (Build 11373). I am trying to run strategies which worked OK running 9.0 release. Now when I run one of the strategies the MC crashes with the following error message:
"RunTime Error / R6025 - pure virtual function call"
can anyone advice what that means / what can be a source of the problem?
thanks

This is a run-time error in Visual C++.

Is this a new computer? or new Windows installation?

Do you have any 3rd party additions? dll, etc.,?

jrakovsk
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Joined: 25 Feb 2011

Re: MultiCharts64 Version 9.1 Beta 1 RunTime Error

Postby jrakovsk » 03 Aug 2015

this is a new windows installation.

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Henry MultiСharts
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Re: MultiCharts64 Version 9.1 Beta 1 RunTime Error

Postby Henry MultiСharts » 03 Aug 2015

Hello jrakovsk,

Please send us the workspace and study you are using to support@multicharts.com:
- MultiCharts-> File ->Save Workspace As;
- Power Language editor-> File-> Export-> Export with dependent functions the studies you are having issue with.

TA100
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Re: MultiCharts64 Version 9.1 Beta 1 RunTime Error

Postby TA100 » 04 Aug 2015

Hello jrakovsk,

Please send us the workspace and study you are using to support@multicharts.com:
- MultiCharts-> File ->Save Workspace As;
- Power Language editor-> File-> Export-> Export with dependent functions the studies you are having issue with.
I've also received this error message on loading one of 3 desktops which then crashed that desktop only - upon reloading the offending desktop the error disappeared. Prior to installing the current beta the desktops loaded without error -

**An annoying development after this error is that MC will not shut down properly so I will be downgrading to previous version. **
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Henry MultiСharts
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Re: MultiCharts64 Version 9.1 Beta 1 RunTime Error

Postby Henry MultiСharts » 04 Aug 2015

Hello jrakovsk,

Please send us the workspace and study you are using to support@multicharts.com:
- MultiCharts-> File ->Save Workspace As;
- Power Language editor-> File-> Export-> Export with dependent functions the studies you are having issue with.
I've also received this error message on loading one of 3 desktops which then crashed that desktop only - upon reloading the offending desktop the error disappeared. Prior to installing the current beta the desktops loaded without error -
Hello MichaelS,

If it happens each time you open this particular desktop - please send us the workspaces and the desktop file to support@multicharts.com.

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Re: MultiCharts64 Version 9.1 Beta 1 RunTime Error R6025

Postby simon007 » 29 Jan 2016

Hi @,

I have upgraded to the latest version of multicharts(9.1.12009.400_release_r2), now I'm getting the following error;

Probleemhandtekening:
Gebeurtenisnaam van probleem: APPCRASH
Naam van de toepassing: MultiCharts.exe
Versie van toepassing: 5.0.12009.400
Tijdstempel van toepassing: 564d0e7a
Naam van foutmodule: StrategyExecutor.dll
Versie van foutmodule: 1.0.12009.400
Tijdstempel van foutmodule: 564d1609
Uitzonderingscode: 40000015
Uitzonderingsmarge: 00028be6
Versie van besturingssysteem: 6.1.7601.2.1.0.274.10
Landinstelling-id: 1043
Aanvullende informatie 1: b6ca
Aanvullende informatie 2: b6cafde29749d2f2f39ef13c6c54e3a0
Aanvullende informatie 3: b72e
Aanvullende informatie 4: b72e898b57b6f460419abf5622aba578

Help?

Cheers,

Simon

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Henry MultiСharts
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Re: MultiCharts64 Version 9.1 Beta 1 RunTime Error R6025

Postby Henry MultiСharts » 29 Jan 2016

Hello Simon,

We need to have the dumps for this occurrence. When you get this error please do not end any MultiCharts processes.
Go to Start->All programs->MultiCharts ->LogsCollector.
The tool will collect the logs, create dump files, zip them and upload to our FTP.
After that is done you can end the processes and restart MultiCharts.

Please let us know when you upload the dumps by sending an email to support@multicharts.com and we will forward them to our engineers for analysis.
Also attach the workspace and study you are using:
- MultiCharts-> File ->Save Workspace As;
- Power Language editor-> File-> Export-> Export with dependent functions the studies you are having issue with.

nelson712
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Re: MultiCharts64 Version 9.1 Beta 1 RunTime Error R6025

Postby nelson712 » 31 Jan 2016

Hi,
do you have any updates on that error?
I receive the same error everytime I activate "Enable Intra-Bar Order Generation" in Format --> Properties.
Thx

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Henry MultiСharts
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Re: MultiCharts64 Version 9.1 Beta 1 RunTime Error R6025  [SOLVED]

Postby Henry MultiСharts » 10 Feb 2016

This issue has been fixed in MultiCharts 9.1 Release 3 builds 12410/12411.


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