Problem with GOOG symbol mapping with IB

Questions about MultiCharts and user contributed studies.
pablo gonzalez vidal
Posts: 36
Joined: 25 Aug 2007
Has thanked: 6 times
Been thanked: 1 time

Problem with GOOG symbol mapping with IB

Postby pablo gonzalez vidal » 12 Oct 2015

Hello,

I have a problem with GOOG symbol mapping with IB since the change to the new name Alphabet. IB keeps the symbol name as GOOG but it does´t work and a message telling there isn't defintion for this asset appears.

I don't know how can I fix it. Some solution?

sptrader
Posts: 742
Joined: 09 Apr 2010
Location: Texas
Has thanked: 483 times
Been thanked: 274 times
Contact:

Re: Problem with GOOG symbol mapping with IB

Postby sptrader » 12 Oct 2015

Hello,

I have a problem with GOOG symbol mapping with IB since the change to the new name Alphabet. IB keeps the symbol name as GOOG but it does´t work and a message telling there isn't defintion for this asset appears.

I don't know how can I fix it. Some solution?
***************************************************************
It works OK with mine, symbol GOOG works and I use "Smart" as exchange.
Attachments
GOOG.png
(133.29 KiB) Downloaded 546 times

pablo gonzalez vidal
Posts: 36
Joined: 25 Aug 2007
Has thanked: 6 times
Been thanked: 1 time

Re: Problem with GOOG symbol mapping with IB

Postby pablo gonzalez vidal » 16 Oct 2015

I've tested all options and I don't know what else I can do.

Everything looks ok. I attach the symbol mapping view.

Some idea? Thanks
Attachments
problem with GOOG symbol.JPG
(46.61 KiB) Downloaded 561 times

User avatar
Henry MultiСharts
Posts: 9165
Joined: 25 Aug 2011
Has thanked: 1264 times
Been thanked: 2957 times

Re: Problem with GOOG symbol mapping with IB

Postby Henry MultiСharts » 16 Oct 2015

Hello Pablo,

The TS to IB mapping for GOOG is incorrect. You need to click on the three dot button next to GOOG under Broker Symbol column and re-select the proper instrument from IB. Once that is done you should see the order of exchanges matching with the IB to IB mapping next line below.

pablo gonzalez vidal
Posts: 36
Joined: 25 Aug 2007
Has thanked: 6 times
Been thanked: 1 time

Re: Problem with GOOG symbol mapping with IB

Postby pablo gonzalez vidal » 19 Oct 2015

I did it but the problem persists.

When I open a Goog chart the positions at broker are marked in the chart but when I launch an order then it doesn't recognise the asset.
Attachments
goog positions.JPG
(66.58 KiB) Downloaded 552 times

User avatar
Henry MultiСharts
Posts: 9165
Joined: 25 Aug 2011
Has thanked: 1264 times
Been thanked: 2957 times

Re: Problem with GOOG symbol mapping with IB

Postby Henry MultiСharts » 19 Oct 2015

Hello Pablo,

Please come to our live chat Monday-Friday 6:30 am - 1 pm EST to demonstrate this behavior remotely. We will do our best to help you.


Return to “MultiCharts”