[v9.1] Bid/Ask Futures prices using IB  [SOLVED]

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morpheous
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[v9.1] Bid/Ask Futures prices using IB

Postby morpheous » 19 Oct 2015

Is there a reason the bid/ask prices do not update on chart trading when trading CL futures? The chart last price seems to be updating of but not the Bid/Ask. Stocks seems to be ok.

Jim

edit:
Actually all bid ask prices for all instruments are lagging but last price seems to be real time.

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Henry MultiСharts
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Re: Bid/Ask Futures prices using IB

Postby Henry MultiСharts » 19 Oct 2015

Hello Jim,

Please compare the ask/bid prices in MultiCharts with the ask/bid prices in IB TWS Classic main grid.

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Re: Bid/Ask Futures prices using IB

Postby morpheous » 19 Oct 2015

Hello Henry,

Yes I am comparing with IB main grid, thats how I discovered the discrepancy. I happens whether I use IQ feed or IB as data fed. As I'm writing now AAPL last price is 111.09 but Ask is showing 111.16 and Bid 111.15 in chart trader.
In fact the bid ask is not moving at all.
Jim

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Re: Bid/Ask Futures prices using IB

Postby sptrader » 19 Oct 2015

Hello Henry,

Yes I am comparing with IB main grid, thats how I discovered the discrepancy. I happens whether I use IQ feed or IB as data fed. As I'm writing now AAPL last price is 111.09 but Ask is showing 111.16 and Bid 111.15 in chart trader.
In fact the bid ask is not moving at all.
Jim
*******************************************************************
* I've seen the same thing on the latest ver of MC 9.1 with ES and CL too.. I just haven't found a consistent way to show MC tech support, or I would have contacted them...
The ONLY thing that "seems" to temporarily fix it, is to delete IB in chart trading "broker profiles", then re-enter it... It normally works for a "little while" after that... definitely a bug..
** See attached- last ES price 2009.75 then look at bid-ask, not even close...
* I just added a CL chart as the bid-ask just stopped again.
MC ver 9.0 R7 did NOT have this problem..
I'm using the latest TWS desktop and IB API..
Attachments
CL_no bid-ask-crop.jpg
(44.39 KiB) Downloaded 1856 times
Bid-Ask DOA new MC-crop.jpg
(62.71 KiB) Downloaded 1843 times
Last edited by sptrader on 19 Oct 2015, edited 5 times in total.

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Re: Bid/Ask Futures prices using IB

Postby morpheous » 19 Oct 2015

Definitely an issue, if I switch data feeds from IB to IQ it works temporarily as you said but then stops working, same if I reverse feed from IQ to IB.
Jim
See attached shot with MC and TWS side by side
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AAPL with TWS.PNG
(53.52 KiB) Downloaded 1826 times
AAPL.PNG
(29.24 KiB) Downloaded 1838 times

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Re: Bid/Ask Futures prices using IB

Postby FutureTrader » 20 Oct 2015

I've reported this while testing the 9.1 beta. Sorry to hear that it wasn't fixed before a 9.1 release candidate came out.

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Re: Bid/Ask Futures prices using IB

Postby morpheous » 20 Oct 2015

Well this is certainly unacceptable.

What does Multicharts support have to say about this?

Jim

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Re: Bid/Ask Futures prices using IB

Postby Henry MultiСharts » 20 Oct 2015

Hi all,

Do you usually use "CTRL+ALT+R" in TWS/Gateway window to reconnect it to the data servers?

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Re: Bid/Ask Futures prices using IB

Postby morpheous » 20 Oct 2015

No I never had a need to before.

Just did in TWS but still no effect.

Interesting though when I switch over to my PaperTrade account with the same data feed my BiD/Ask updates correctly. Seems to only occur when IB is selected as my broker.

Also the Bid/Ask updates correctly in the Market Analyzer window.


Jim

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Re: Bid/Ask Futures prices using IB

Postby morpheous » 20 Oct 2015

When will this issue be resolve?

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Re: Bid/Ask Futures prices using IB

Postby Henry MultiСharts » 20 Oct 2015

morpheous,

When this behavior is replicated please send us the logs for analysis:
https://www.multicharts.com/trading-sof ... harts_Logs
Please also email us full sized screenshots demonstrating MultiCharts and TWS windows with different data values and current time to support@multicharts.com

You can also come to our live chat Monday-Friday 6:30 am - 1 pm EST to demonstrate this behavior remotely. We will collect all of the required information.

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Re: Bid/Ask Futures prices using IB

Postby morpheous » 20 Oct 2015

I have sent the log files and emailed screen shots as requested.
Jim

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Re: Bid/Ask Futures prices using IB

Postby Henry MultiСharts » 21 Oct 2015

Hello Jim,

Our engineers have studied the logs you have provided.
The issue you have experienced is similar to a known case which we are already working on.
The fix is targeted to MultiCharts 9.1 Release 2.
There is no ETA for the version yet. Please follow our blog to get the latest updates:
https://www.multicharts.com/traders-blog/

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Re: Bid/Ask Futures prices using IB

Postby FutureTrader » 26 Oct 2015

Hello Jim,

Our engineers have studied the logs you have provided.
The issue you have experienced is similar to a known case which we are already working on.
The fix is targeted to MultiCharts 9.1 Release 2.
There is no ETA for the version yet. Please follow our blog to get the latest updates:
https://www.multicharts.com/traders-blog/
this is a major bug, it would be great if multicharts could think about fixing major bugs immediately without waiting for another release.
We the traders need at first a working platform, not a platform with the newest features!

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Re: Bid/Ask Futures prices using IB

Postby sptrader » 26 Oct 2015

Yes, the bid-ask "BUG" is a big one, for those of us who use "buy bid" and "sell ask" like I do...
When bid-ask freezes, your entry orders are way off...
*** A "patch" would be preferred, instead of waiting for the next release....

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Re: Bid/Ask Futures prices using IB

Postby morpheous » 26 Oct 2015

It's a real problem and for me at least I'm in trial mode so I won't be purchasing this software unless this issue is resolved. There needs to be a hotfix to address this issue soon. I don't know why it's such a big deal, MC just needs to get out of the way and let the TWS Bid/Ask prices thru.

Jim

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Re: Bid/Ask Futures prices using IB

Postby FutureTrader » 27 Oct 2015

A patch day, once a week, for Multicharts would be great!

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Re: Bid/Ask Futures prices using IB  [SOLVED]

Postby Henry MultiСharts » 27 Oct 2015

Attached are the modules with the hotfix for MultiCharts 9.1 Release.
Please save the file corresponding to your version of MultiCharts, unzip it and follow the installation guide:
https://www.multicharts.com/trading-sof ... an_Updater
Attachments
MC_TWSTrading_91.zip
for 32 bit MultiCharts
(829.93 KiB) Downloaded 179 times
MC_TWSTrading_91x64.zip
for 64 bit MultiCharts
(1.08 MiB) Downloaded 182 times

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Re: Bid/Ask Futures prices using IB

Postby FutureTrader » 27 Oct 2015

Attached are the modules with the hotfix for MultiCharts 9.1 Release.
Please save the file corresponding to your version of MultiCharts, unzip it and follow the installation guide:
https://www.multicharts.com/trading-sof ... an_Updater

Thanks Henry, I immediately installed it and will provide feedback!

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Re: Bid/Ask Futures prices using IB

Postby morpheous » 27 Oct 2015

Installed, so far so good.
Jim


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