Cant load "Free Quotes" data into Multicharts

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trim
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Cant load "Free Quotes" data into Multicharts

Postby trim » 01 Nov 2015

"Free Quotes" data is supposed to be available to use in Multicharts and it is listed on the QuoteManager however when I try to open up a chart using "free Quotes" it shows as "No Data"

I ama trying the default stocks like Google etc and only a small period of data but it is not downloading any data

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Henry MultiСharts
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Re: Cant load "Free Quotes" data into Multicharts

Postby Henry MultiСharts » 16 Nov 2015

Hello trim,

Most likely MultiCharts processes are being blocked by the firewall.
Please configure your firewall to have all MultiCharts processes allowed for connection:
https://www.multicharts.com/trading-sof ... _Processes
After that is done please restart MultiCharts and reload your Free Quotes charts (Ctrl+R).

trim
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Re: Cant load "Free Quotes" data into Multicharts

Postby trim » 18 Nov 2015

Thank you however I still cannot get this to load data. I can pull up the symbol info on a new chart but it simply will not load any relevant data. I have tried popular symbols like GOOG and INTC

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Henry MultiСharts
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Re: Cant load "Free Quotes" data into Multicharts

Postby Henry MultiСharts » 18 Nov 2015

Hello trim,

Please reload your chart and then send us the logs for analysis.

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Re: Cant load "Free Quotes" data into Multicharts

Postby trim » 20 Nov 2015

thank you Henry. I have sent the log files for your analysis.

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Henry MultiСharts
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Re: Cant load "Free Quotes" data into Multicharts

Postby Henry MultiСharts » 20 Nov 2015

Hello trim,

I cannot see any data reloads for Free Quotes charts in the logs you have uploaded. Please plot a Free Quotes chart and press Ctrl+R to reload it. Then send us the logs. You can also come to our live chat Monday-Friday 6:30 am - 1 pm EST to demonstrate this behavior remotely and we will collect all required for analysis information. To do that click on Live Chat icon at the top of our web page https://www.multicharts.com/


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