Problems with iwBank quickTrade Connection

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diego.ditommaso
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Problems with iwBank quickTrade Connection

Postby diego.ditommaso » 12 Nov 2015

Hi to all,

I have problem with multicharts connection to IwBank quickTrade.
Once I launch the two applications everithing looks working perfectly but after a while it
stops working, I cannot download data anymore and the portfolio trader stops...
Iw bank quick trade still works but something stops working between QuickTrade and Multicharts

Anybody can help?

Diego

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Henry MultiСharts
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Re: Problems with iwBank quickTrade Connection

Postby Henry MultiСharts » 20 Nov 2015

Hello Diego,

Please contact IWBank directly regarding this case.

diego.ditommaso
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Joined: 08 Oct 2015

Re: Problems with iwBank quickTrade Connection

Postby diego.ditommaso » 23 Nov 2015

I did it, they say that since iw quick trade is working correctly is not their problem, multi charts says to call them... I also send E-mail to both multi charts and iwBank, no answer..
The result is that I paid a costly subscription for a software that I cannot use!!!

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Henry MultiСharts
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Re: Problems with iwBank quickTrade Connection

Postby Henry MultiСharts » 15 Dec 2015

Hello Diego,

According to our records you have received the reply from the IWBank representative. If you still have the issue - please continue with the IWBank support.

diego.ditommaso
Posts: 9
Joined: 08 Oct 2015

Re: Problems with iwBank quickTrade Connection

Postby diego.ditommaso » 16 Dec 2015

I didn't have any help from IwBank... As I said their platform is working correctly so they say it not their problem.... Maybe you can help connecting with my computer to find out what's the problem

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arnie
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Re: Problems with iwBank quickTrade Connection

Postby arnie » 17 Dec 2015

I didn't have any help from IwBank... As I said their platform is working correctly so they say it not their problem.... Maybe you can help connecting with my computer to find out what's the problem
When having such problems the best thing to do is going directly to Live Chat so the guys at MC support can connect to you PC and see what is happening.
A lot is missing using an email. Maybe MC support didn't understand you email, maybe iwbank didn't.
Live chat should be always your first choice when dealing with such problems.


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