Cannot access currency conversion server - error

Questions about MultiCharts and user contributed studies.
no erocla
Posts: 134
Joined: 31 May 2013
Has thanked: 60 times
Been thanked: 7 times

Cannot access currency conversion server - error

Postby no erocla » 28 Apr 2016

This appears today, what can i do to fix it ?
I calculate something for my algorithm using ticksize, bigpointvalue and others.....

Regards
No Erocla

User avatar
Henry MultiСharts
Posts: 9165
Joined: 25 Aug 2011
Has thanked: 1264 times
Been thanked: 2957 times

Re: Cannot access currency conversion server - error

Postby Henry MultiСharts » 28 Apr 2016

Hello No Erocla,

We are not aware of any limitations in accessing the currency conversion data server today. Please go to Format->Signal->switch your signals back on. If you still have the issue then most likely it is related to slow Internet connection. You need to make sure you are running the latest build of MultiCharts 9.1 Release 4 (12586/12587) as it has increased currency conversion data waiting timeout.

no erocla
Posts: 134
Joined: 31 May 2013
Has thanked: 60 times
Been thanked: 7 times

Re: Cannot access currency conversion server - error

Postby no erocla » 28 Apr 2016

Hi Henry and thank you for answer,

i've just made a simple signal: print(ticksize);
and i'm already using it with a lot of intruments to test it.

I did same with bigpointvalue and others.....

i've the latest version: MultiCharts64 Version 9.1 Release (Build 12587)

i'm sure that i don t have any internet problems.

I've seen in a thread that this problem can occurs during server maintenance.
I think that is better to don't use at all this functions for autotrading.

Regards
No Erocla

User avatar
Henry MultiСharts
Posts: 9165
Joined: 25 Aug 2011
Has thanked: 1264 times
Been thanked: 2957 times

Re: Cannot access currency conversion server - error

Postby Henry MultiСharts » 28 Apr 2016

Please send us the logs for analysis (MultiCharts->Help->Support->LogsCollector). In the description specify the time of the error.

If you do not want to use the currency conversion feature then you need to set the Base Currency to None in Format->Strategy Properties->Properties.


Return to “MultiCharts”