MC cancels orders, no longer in sync with IB futures  [SOLVED]

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4trading
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MC cancels orders, no longer in sync with IB futures

Postby 4trading » 27 Oct 2016

Trades do not show up in the MC "Positions History" any longer.

MC cancels my stops after being filled @ IB on ESZ6. It shows a flat position (when NOT flat) in DoM starting today.

MultiCharts64 Version 9.1 Release (Build 12587)

Win 7 pro (64-bit)

Build 959.1d, Oct 26, 2016 5:20:13 PM
Jolt Build 1.6.1, Sep 12, 2016 03:06:58 PM
Nia Build 2.11.1, Oct 25, 2016 03:33:39 PM
ModelNav Build 1.5.0, Mar 30, 2016 05:09:07 PM
Riskfeed Build 2.18.3, Oct 14, 2016 03:46:17 AM
Java Version: 1.8.0_60, OS: Windows 7 (amd64, 6.1),
Memory: heap max 683Mb, current 298Mb

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Re: MC cancels orders, no longer in sync with IB futures

Postby 4trading » 27 Oct 2016

Orders seem to work OK in sim mode in IB on MC 10.0 beta 2.

Problems earlier today were RT.

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Re: MC cancels orders, no longer in sync with IB futures

Postby 4trading » 31 Oct 2016

DoM also no longer displays the Daily High/Low either.

MC is currently unusable for me for real $ trading. Works fine in Sim, but that doesn't do me any good.

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Re: MC cancels orders, no longer in sync with IB futures

Postby TJ » 31 Oct 2016

Please contact Tech Support using LiveChat.
They can sort it out for you.

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Re: MC cancels orders, no longer in sync with IB futures

Postby 4trading » 31 Oct 2016

Thanks TJ. I sent in report.
I'll try live chat. Fortunately the ES market is dead today and I'm not missing much.
I'll give live chat a try.

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Re: MC cancels orders, no longer in sync with IB futures

Postby TJ » 31 Oct 2016

Thanks TJ. I sent in report.
I'll try live chat. Fortunately the ES market is dead today ...
::
Prepping for Wed FOMC.

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Re: MC cancels orders, no longer in sync with IB futures

Postby 4trading » 31 Oct 2016

Since I was not comfortable with allowing MC tech support to enter my PC, they were unable to help.
Last edited by 4trading on 31 Oct 2016, edited 1 time in total.

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Re: MC cancels orders, no longer in sync with IB futures

Postby TJ » 31 Oct 2016

You can start anew by deleting all information from Order and Position Tracker.

Open File -> Preferences -> Directories Tab
copy “Order & Position Tracker Data” path

Next, exit from MultiCharts. (Make sure all processes are completed in the TaskManager)

then
open the path
delete all folders in Storage folder.

(the pathname is most likely in "ProgramData\TS Support\MultiCharts64\TradingCenter\)

If you delete that information, your Order and Position Tracker will be empty and you won’t see any information about your previous trades there.


ps. make sure you made a back up before changing anything.

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Re: MC cancels orders, no longer in sync with IB futures

Postby 4trading » 31 Oct 2016

Thanks TJ. I will give that a try.

I just tried MC 9.1 with TWS on another PC and it worked properly in RT.
Something must have gotten corrupted somehow.

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Re: MC cancels orders, no longer in sync with IB futures  [SOLVED]

Postby 4trading » 31 Oct 2016

You can start anew by deleting all information from Order and Position Tracker.

Open File -> Preferences -> Directories Tab
copy “Order & Position Tracker Data” path

Next, exit from MultiCharts. (Make sure all processes are completed in the TaskManager)

then
open the path
delete all folders in Storage folder.

(the pathname is most likely in "ProgramData\TS Support\MultiCharts64\TradingCenter\)

If you delete that information, your Order and Position Tracker will be empty and you won’t see any information about your previous trades there.


ps. make sure you made a back up before changing anything.
Thanks TJ. That seemed to do the trick.


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