Problem download data from TS

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zanna
Posts: 6
Joined: 19 Dec 2016

Problem download data from TS

Postby zanna » 20 Apr 2017

Hello everyone,

I have a lot of problem downloading data from Tradestion. I have a workspace with 2 instruments:VXX, and vix index, the same chart open in TS and multichart. During the open hour of the market Multichart doesn't update the correct value on 60 minutes chart and continue to give the last data of the previous day. I try to restart the platform but the problem is the same......thanks in advance for who can help me.

Antonio

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Angelina MultiСharts
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Re: Problem download data from TS

Postby Angelina MultiСharts » 21 Apr 2017

Hello zanna,

1. Please reload the chart for the same instrument in TS (Ctrl+R). Then reload the chart with missing data in MC (Ctrl+R).
If the charts are backfilling slow then check that TS download scheduler (TS->View tab->Launch Download Scheduler) has not queued up MC data requests. If it has then make a right click on the request->Schedule ASAP.

2. If it didn't help, please restart both applications making sure that no processes remain in Windows Task Manager -> Details tab.

3. If the issue remains after the restart, it is needed to remove TS cache as it can be the source of the issue.
These guides should be helpful:
http://help.TS.com/08_08/trad ... cache_.htm 
http://hubertsenters.com/tinys-video-up ... e-station/ 


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