Hi,
Is anyone else noticing that when first opening a DOM (driven by CQG data) or when changing instruments.....the DOM and entire Multicharts platform will freeze for 1-2mins?
CQG DOM Hangs / freezes whole of Multicharts
-
Henry MultiСharts
- Posts: 9165
- Joined: 25 Aug 2011
- Has thanked: 1264 times
- Been thanked: 2957 times
Re: CQG DOM Hangs / freezes whole of Multicharts
Hello wilkinsw,
We have not experienced such behavior on our end. Please send us the logs and dumps for analysis.
You can have the Feedback window open beforehand, please go to Help tab->Feedback (or Windows Start menu->All programs->MultiCharts64->Feedback).
Select these options:
- Attach a screenshot;
- Attach log files to help us understand what happened;
- Upload collected data to Help Desk.
Uncheck the other options as we do not need them right now.
Then, when it happens, just click the Send button.
We have not experienced such behavior on our end. Please send us the logs and dumps for analysis.
You can have the Feedback window open beforehand, please go to Help tab->Feedback (or Windows Start menu->All programs->MultiCharts64->Feedback).
Select these options:
- Attach a screenshot;
- Attach log files to help us understand what happened;
- Upload collected data to Help Desk.
Uncheck the other options as we do not need them right now.
Then, when it happens, just click the Send button.