Authentication server down yesterday  [SOLVED]

Questions about MultiCharts and user contributed studies.
gpw797
Posts: 216
Joined: 04 Mar 2006
Has thanked: 3 times
Been thanked: 7 times

Authentication server down yesterday

Postby gpw797 » 10 Nov 2017

:shock: Yesterday I received an error that the authentication server was unable to be reached and MC would not function until link was restored. Logs showed server was down for about 1.5 hours. I had no issues with other internet traffic during this time. This happened while I had active live trades in MC. I hope you see how this is a major problem if it happens while live trades are active. Please consider a grace period or something to avoid MC shutting down because it can't talk to the authentication server.

sptrader
Posts: 742
Joined: 09 Apr 2010
Location: Texas
Has thanked: 483 times
Been thanked: 274 times
Contact:

Re: Authentication server down yesterday

Postby sptrader » 11 Nov 2017

I had no trouble with the authentication server all week. (haven't had any trouble for many years).
I don't know if there is more than one server for MC authentication.
Maybe your location was having internet problems between you and the server.

User avatar
TJ
Posts: 7740
Joined: 29 Aug 2006
Location: Global Citizen
Has thanked: 1033 times
Been thanked: 2221 times

Re: Authentication server down yesterday

Postby TJ » 11 Nov 2017

There are 3 authentication servers located around the world.

MC is programmed to search out another server if one is down.

janus
Posts: 835
Joined: 25 May 2009
Has thanked: 63 times
Been thanked: 104 times

Re: Authentication server down yesterday

Postby janus » 12 Nov 2017

Over the past year I had the same issue 2-3 times. It lasted only a few minutes though. At the same time though my TWS connection to IB was fine. A grace period would be nice to smooth out any minor interruptions.

User avatar
arnie
Posts: 1594
Joined: 11 Feb 2009
Location: Portugal
Has thanked: 481 times
Been thanked: 514 times

Re: Authentication server down yesterday

Postby arnie » 13 Nov 2017

When the authentication fails, instead of waiting for it to connect automatically, just double click on the yellow square on the bottom right and click
OK. If there's no internet problem, it should reconnect to the server immediately.
This is faster than waiting for it to connect itself.

gpw797
Posts: 216
Joined: 04 Mar 2006
Has thanked: 3 times
Been thanked: 7 times

Re: Authentication server down yesterday

Postby gpw797 » 13 Nov 2017

For me, I use the platform for unattended auto-trading so clicking on a button to re-connect defeats the purpose of having an auto-trading platform.

User avatar
Smoky
Posts: 507
Joined: 03 Dec 2010
Location: Thailand
Has thanked: 97 times
Been thanked: 115 times

Re: Authentication server down yesterday

Postby Smoky » 13 Nov 2017

For me, I use the platform for unattended auto-trading so clicking on a button to re-connect defeats the purpose of having an auto-trading platform.
+1

LOL

User avatar
Henry MultiСharts
Posts: 9165
Joined: 25 Aug 2011
Has thanked: 1264 times
Been thanked: 2957 times

Re: Authentication server down yesterday  [SOLVED]

Postby Henry MultiСharts » 14 Nov 2017

Hello gpw797,

We have checked our server logs and have not identified any issues with the DRM system connection for the specified date. None of the other users reported anything similar.
If we are talking about a situation when DRM connection is lost (and not when the user is intentionally switching the licensing from one computer to another), then the realtime data stops only if the connection is not restored within 30 minutes after it is lost. So even in case authorization is lost – MultiCharts will be trying to recover the authorization connection for 30 minutes without blocking the realtime data. This should be enough for most of the temporary ISP issues to be solved.
If you want to get an alert if there is no relatime data updates on your chart - here is a sample code:
http://www.multicharts.com/discussion/v ... 16&t=11715


Return to “MultiCharts”