problems with the new T3Open of Webank  [SOLVED]

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auato
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problems with the new T3Open of Webank

Postby auato » 19 Apr 2018

Hi all,
did someone who uses MC with T3Open of the Italian broker Webank notice some sync problems raised after the new T3open version 10.1? It looks like as some long "out of sync" between the two softwares occur. For instance in a 5 minutes bars chart, only a few ticks reach MC and so it is not able to build correctly the bars.

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Svetlana MultiCharts
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Re: problems with the new T3Open of Webank

Postby Svetlana MultiCharts » 20 Apr 2018

Hello, auato

This is a known issue with Webank, and we assume that there’s been some changes on their end, as we haven’t introduced any changes to the Webank data feed connection recently. We contacted them on this matter, but so far haven’t received any reply. Once we receive any updates on this case we’ll post about it.
If by any chance you have contacts of Webank representatives who can assist with this, please ask them to contact us.

auato
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Re: problems with the new T3Open of Webank

Postby auato » 20 Apr 2018

Thank you Svetlana, I'll contact them by email and asking to contact you.

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Re: problems with the new T3Open of Webank  [SOLVED]

Postby auato » 11 May 2018

Webank T3 support staff resolved the issues some days ago. Problem solved Thank you!

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Svetlana MultiCharts
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Re: problems with the new T3Open of Webank

Postby Svetlana MultiCharts » 29 May 2018

Dear Users,

WeBank informed us that the issue was successfully fixed last Friday in T3 Open 10.1 build 267.

auato
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Re: problems with the new T3Open of Webank

Postby auato » 29 May 2018

Yes, I can confirm it. Thanks


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