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Postby Smoky » 12 Jun 2018

one more time this morning quotemanager don't find futures dax contrats @FDXM and @FDAX ...


and when in QM you make a lookup in futures folder with DAX keyword you don't see @FDXM anf @FDAX contract

with IB gateway 971 and 972 same

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Anna MultiCharts
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Re: @FDXM @FDAX Lost

Postby Anna MultiCharts » 14 Jun 2018

Hello, Smoky!

When it is possible please exit MultiCharts and make sure that no processes with MultiCharts in Description are left in Task Manager -> Details or Processes tab. Then start QuoteManager, reproduce this issue and send us the logs for analysis by launching the Feedback application from MultiCharts installation folder (C:\Program Files\TS Support\MultiCharts64). You need just “Attach a screenshot”, “Attach Log files…”, “Attach minidump…” and “Upload collected data to helpdesk” options checked.

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