Fail to connect OANDA

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Umb
Posts: 21
Joined: 22 Apr 2016
Location: Rome - Italy
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Fail to connect OANDA

Postby Umb » 06 Jul 2018

Hi,

I update my MC version from 9 to 11 and now I can't connect to OANDA

When I try to connect MC show me this message
Cattura.PNG
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The panel where I put my login data to connect OANDA server doesn't appear any more

Any suggestions?

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Anna MultiCharts
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Re: Fail to connect OANDA

Postby Anna MultiCharts » 09 Jul 2018

Hello, Umb!

If you have any antiviruses/firewalls running please disable them completely and run the repair of MultiCharts: Control panel -> Programs and Features -> find MultiCharts and click on it -> Uninstall/Change -> Next -> Repair
If this helps, introduce all MultiCharts processes and installation folder to the white list of your antivirus/firewall:
https://www.multicharts.com/trading-sof ... _Processes
If this doesn’t help, please come to our Live Chat that is accessible from our web site http://www.multicharts.com/ (at the top of the page) to demonstrate this issue remotely. We'll be expecting you Mon-Fri from 6:30 AM to 12:00 PM EST (11:30 AM to 5:00 PM GMT). We'll do our best to help you.


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