Order Cancellation Issue

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Nevik
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Order Cancellation Issue

Postby Nevik » 28 Nov 2018

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I am not sure what is causing this issue.
I drag and drop a few limit orders on the chart window and the I canceled them
by clicking the x button on the chart window a few minutes later.
The orders are still showing active on the chart window and in the position tracker as pre-cancel state.
I checked with the broker and confirmed that the orders were already canceled.
Does any one know what would cause this to happen?

Thanks,

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Anna MultiCharts
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Re: Order Cancellation Issue

Postby Anna MultiCharts » 10 Dec 2018

Hello, Nevik!

Next time this happens, please send us logs (Help -> Feedback) and in the commentary section specify the Broker Order IDs in question.

Nevik
Posts: 15
Joined: 20 Dec 2009
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Re: Order Cancellation Issue

Postby Nevik » 14 Dec 2018

Got it, Thanks Anna!


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