order position tracker  [SOLVED]

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jimm88
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order position tracker

Postby jimm88 » 30 Jul 2019

I noticed this Sunday night shows profile account number and the rest says "NA" (equity /Balance etc.) so I figured that it was just because sunday open

it corrected itself on Monday morning / Now the issue has come back this am I closed and reopened platform still no information

I am connected to broker but no info on account ?

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Svetlana MultiCharts
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Re: order position tracker

Postby Svetlana MultiCharts » 30 Jul 2019

Hello, jimm88

When the issue is reproduced, please open the Order and Position Tracker window demonstrating the issue,
then go to Help -> Feedback to send us logs.
Please select the options:
Attach a screenshot;
Attach log files…;
Upload collected data to help desk;
uncheck other options and click Send.

jimm88
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Re: order position tracker

Postby jimm88 » 07 Aug 2019

I sent the files thank you

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Svetlana MultiCharts
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Re: order position tracker  [SOLVED]

Postby Svetlana MultiCharts » 13 Nov 2019

This issue has been rectified in MultiCharts 12 Release 8.

jimm88
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Re: order position tracker

Postby jimm88 » 20 Oct 2020

this is the new one after this was resolved and the charts do not keep up with feed sorry but worst update i have done noticing a big difference in performance would like to go back till issues resolved

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NiC72
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Re: order position tracker

Postby NiC72 » 21 Oct 2020

Antimalware Service Executable (default in Windows 10) stops MC from working properly. MsMpEng.exe used significantly more CPU than MC.
Got that message several times. When you open a workspace, MC stops answering when Antimalware Service Executable works.

A temporary solution:
Turned off "realtime protection" and it floated on perfectly. Run 9 workspace, 36 charts with heavy indicators, without any problems.
(Win10: Settings/Updates and Security/Windows-Security/protection against viruses & threats/settings for protection against viruses & threats)

jimm88
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Re: order position tracker

Postby jimm88 » 21 Oct 2020

like the news comes out the DOM moves and chart doesn't for quite a bit of time no sync there is a big lag i noticed the NQ was worst but i see it in ES also just now as a matter of fact and not comfortable shutting off services due to update

NiC72
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Re: order position tracker

Postby NiC72 » 21 Oct 2020

The more volatile the instrument is, the more the chart loses. Yes, NQ is the worst!
"realtime protection" is turned on automatically after a while. Saw that NQ chart had lost. Turned off "realtime protection" again, then MC catches up with the 5 minutes that are missing in a few seconds.


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