Multicharts crashed randomly

Hello,

I kept Multicharts running and it crashed after some time (a couple of minutes to several days randomly). I'm using Ascii mapping, eSignal, and IB datafeed. I only got this problem since last December. I have updated Multicharts to the latest version MultiCharts64 Version 12.0 Release (Build 19396).

Problem signature:
Problem Event Name: APPCRASH
Application Name: tsServer.exe
Application Version: 2.0.19396.400
Application Timestamp: 5df953cd
Fault Module Name: StackHash_411c
Fault Module Version: 6.3.9600.17114
Fault Module Timestamp: 53649e73
Exception Code: c0000374
Exception Offset: PCH_2A_FROM_ntdll+0x000000000009B2BA
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: 411c
Additional Information 2: 411c53b5672ead965776c32bb43b93a9
Additional Information 3: a676
Additional Information 4: a676f04ff674f563ce674c5b57269199

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Hello, regtracer!

If the crash is ever replicated please collect the dumps while the crash message is still visible:
https://www.multicharts.com/trading-sof ... lect_Dumps
Send the logs to our email address.
After that restart MultiCharts and send us the logs for analysis from Help -> Feedback. You need just “Attach a screenshot”, “Attach Log files” and “Upload collected data to helpdesk” options checked.
If it is possible, also please provide your workspace. It can also be collected via Feedback.