New Release closes all by itself

Questions about MultiCharts and user contributed studies.
drwar
Posts: 218
Joined: 31 Jul 2005

New Release closes all by itself

Postby drwar » 26 Jun 2008

Without doing anything with 4 charts open, The new version of MC exits all by itself. It happened overnight and it happened while I was just looking at it.
I am uninstalling this immediately.

J~

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Marina Pashkova
Posts: 2758
Joined: 27 Jul 2007

Postby Marina Pashkova » 27 Jun 2008

Hi Jerry,

Do you think you could reproduce the problem during the remote connection session?

If you think you could, please contact our customer support represenatives at http://messenger.providesupport.com/mes ... pport.html

Thank you!

drwar
Posts: 218
Joined: 31 Jul 2005

Postby drwar » 27 Jun 2008

[quote]Hi Jerry,

Do you think you could reproduce the problem during the remote connection session?

If you think you could, please contact our customer support represenatives at http://messenger.providesupport.com/mes ... pport.html

Thank you![/quote]


The new release has been un-installed. I cannot trade with a program crashing my system like that.

J~

brodnicki steven
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Postby brodnicki steven » 28 Jun 2008

I wonder if it's an O/S or virus-firewall related problem.
I've been running the latest version on XP since it was released and it has never closed by itself.

drwar
Posts: 218
Joined: 31 Jul 2005

Postby drwar » 30 Jun 2008

[quote]I wonder if it's an O/S or virus-firewall related problem.
I've been running the latest version on XP since it was released and it has never closed by itself.[/quote]

Thats what it appears to be, Windows seems to have gotten corrupted at exactly the same time I installed the new version. I reloaded and now at least I am running the old release just fine.

J~

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TJ
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Re: New Release closes all by itself

Postby TJ » 07 Jul 2008

Without doing anything with 4 charts open, The new version of MC exits all by itself. It happened overnight and it happened while I was just looking at it.
I am uninstalling this immediately.

J~


Please always specify which release you are talking about ???

Please go to Help>About MulitCharts...
then Copy and Paste the Product Version.
(don't rely on your memory)

Without an exact reference to the product version you have problem with, you are creating fear and confusion.

I have not upgraded to the latest version because of your post.
Anybody else having problem?

miltonc4
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Postby miltonc4 » 08 Jul 2008

TJ and others
I did not have this particular problem for Ver3.1.1353.400
Regards
Milton

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Marina Pashkova
Posts: 2758
Joined: 27 Jul 2007

Re: New Release closes all by itself

Postby Marina Pashkova » 08 Jul 2008

Without doing anything with 4 charts open, The new version of MC exits all by itself. It happened overnight and it happened while I was just looking at it.
I am uninstalling this immediately.

J~


Please always specify which release you are talking about ???

Please go to Help>About MulitCharts...
then Copy and Paste the Product Version.
(don't rely on your memory)

Without an exact reference to the product version you have problem with, you are creating fear and confusion.

I have not upgraded to the latest version because of your post.
Anybody else having problem?


Hi TJ,

We haven't had any such reports from other customers. Nor have our testers experienced similar issues with the latest 3.1.1353.400 release.


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