DOM Quantities are incorrect

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gpw797
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DOM Quantities are incorrect

Postby gpw797 » 17 Nov 2022

The DOM is showing contract quantities that are way too low. Happens with Interactive Brokers and and Ryhmic, see snip... the values should be in the hundreds - 100, 200 345 etc.. not 1, 2 , 3
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Kate MultiCharts
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Re: DOM Quantities are incorrect

Postby Kate MultiCharts » 17 Nov 2022

Hello gpw797,

Please re-add the problematic symbols in QuoteManager -> Instrument -> Add Symbol -> From Data Source.
After that, open new DOM windows for them.

If the same behaviour is reproduced, please send us screenshots of the same DOM windows in MultiCharts and IB/Rithmic. Make sure the symbol names are visible.

gpw797
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Re: DOM Quantities are incorrect

Postby gpw797 » 18 Nov 2022

That didn't work, see attached screenshots per your request
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Rythmic.png
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IB.png
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Kate MultiCharts
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Re: DOM Quantities are incorrect

Postby Kate MultiCharts » 22 Nov 2022

gpw797,

Did you compare MultiCharts DOM windows with IB/Rithmic?
For example, ESZ2 DOM in MC matches the IB TWS Booktrader. Please see the attached screenshot.
So, MultiCharts displays values as provided by the broker. For more info please contact your broker directly.
IB and MC DOM.png
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gpw797
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Re: DOM Quantities are incorrect

Postby gpw797 » 22 Nov 2022

Let's forget about IB.. Rythmic data is wrong.. see snips taken at same time. Below is Rythmic data (lvl 2) in their trading program Trader Pro and same data in MC
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Rythmic dom.png
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MC DOM.png
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Kate MultiCharts
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Re: DOM Quantities are incorrect

Postby Kate MultiCharts » 23 Nov 2022

Let's forget about IB.. Rythmic data is wrong.. see snips taken at same time. Below is Rythmic data (lvl 2) in their trading program Trader Pro and same data in MC
gpw797,

Rythmic dom.png does not show the symbol name of the plotted instrument.
Please attach screenshots where symbol names are visible in both apps.

gpw797
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Re: DOM Quantities are incorrect

Postby gpw797 » 23 Nov 2022

See attached
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rythmic dom.png
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mc dom.png
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TJ
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Re: DOM Quantities are incorrect

Postby TJ » 23 Nov 2022

Which account are you using?

1. Demo account
2. Papertrading account
3. Live account

gpw797
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Re: DOM Quantities are incorrect

Postby gpw797 » 23 Nov 2022

Same results for paper and cash accounts

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Kate MultiCharts
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Re: DOM Quantities are incorrect

Postby Kate MultiCharts » 29 Nov 2022

See attached
gpw797,

On your screenshots you plot ES in Rithmic and NQ in MultiCharts.
There are no issues on our end, please see the attached screenshot.
DOM.png
(278.88 KiB) Not downloaded yet
DOM data is requested from your provider using the connection you specify in the settings.
Make sure you're using the same symbol and login when comparing values in MC and Rithmic.


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