losing datafeed connection

Im using mc7 beta 3 and have iqfeed.
im losing frequently (min. 1x per day) connection to the datafeed. Dtn connection manager shows connected but charts arent updated. i need to close MC and restart, everything is ok after that.

any ideas?

using windows 7 /64 bit

We have heard a few complaints like this from customers recently. In all cases the IQFeed Diagnostics window (provided by IQFeed) has been freezing, and so did the feed to MultiCharts. Restarting the Diagnostics window helps restart the whole thing.

You can find it here - Start > All Programs > IQ Feed > Diagnostics.

Essentially if you load a ticker in this window, it should tick if you are supposed to receive data. If it doesn't tick, then MC won't update either - we read it from there. Now, if the diagnostics window works and MC doesn't - then it's our problem. We have yet to see this case. If you see that, please make a video, save your logs, and send them to support@multicharts.com

see http://screencast.com/t/DqjYYuguB0

and video: http://www.screencast.com/t/uStlvgBLU

another video with streaming quotes in IQfeed diagnostics http://www.screencast.com/t/T7WkMBff6CtZ

Thank you very much for posting these. We will have a look and let you know.

Thanks. We need the logs complete logs at the moment the issue occurs, or if it reproduces before 11 am EST, you can come to Live Chat and we can look at it live on your computer.