MC missing entries and exits on a stategy

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gpw797
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MC missing entries and exits on a stategy

Postby gpw797 » 22 Sep 2011

Here is pic of MC closing out and starting positions when it shouldn't. This strategy normally works fine with just an occasional missed entry but really is screwing up today :( I don't want to go top live help and share my strategy so just posting here.
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gpw797
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Re: MC missing entries and exits on a stategy

Postby gpw797 » 22 Sep 2011

strategy won't work the way it has for months (entries and exits are pretty simple to define)... I think problem is it doesn't know it closed out a position. What can I do to "reset" MC or clear cache or do something to fix this problem that popped up? I rebooted and restarted and it still isn't working correctly.

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Henry MultiСharts
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Re: MC missing entries and exits on a stategy

Postby Henry MultiСharts » 23 Sep 2011

Hello Gpw797.
Please let me know what exactly is wrong on the chart.
Are the orders generated on the incorect bars? Where they should be generated?
Is the execution price incorrect?
What has changed in your MultiCharts or strategy configuration that has resulted in such behaviour?

gpw797
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Re: MC missing entries and exits on a stategy

Postby gpw797 » 23 Sep 2011

The exit of the orders isn't working like it has in the past and this strategy hasn't changed in months. I haven't changed any settings or anything in MC ... this behavior is out of the blue. I restarted the strategy last night on a demo account and it had multiple errors again. Is it possible that something in MC would disrupt broker sync? MS is in broker (sync) but isn't syncing.

I am at a loss and about to uninstall and reinstall.

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Henry MultiСharts
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Re: MC missing entries and exits on a stategy

Postby Henry MultiСharts » 23 Sep 2011

Please describe what do you mean by "Broker sync".
Do you want the strategy to automatically start from the position at the broker ?
Is your position at broker when you start the trading the same as it was previously on the trading start?
Have you always been trading on Renko chart type?

gpw797
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Re: MC missing entries and exits on a stategy

Postby gpw797 » 23 Sep 2011

Please describe what do you mean by "Broker sync". - Broker sync is a MC setting (see format objects > Signals > Properties > Auto Trading > Mode Selection - It is my understanding that this MC setting verifies that orders become actual positions.

Do you want the strategy to automatically start from the position at the broker ? - No when I start the strategy there are no open positions. Only positions are taken are by the strategy and another strategy.

Is your position at broker when you start the trading the same as it was previously on the trading start? - Not sure I understand this question. Position is zero when starting stategy.

Have you always been trading on Renko chart type?
- Yes

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Henry MultiСharts
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Re: MC missing entries and exits on a stategy

Postby Henry MultiСharts » 23 Sep 2011

Is this problem only happen during real time trading or in backtesting also?
Please come to our live chat Monday-Friday 6:30 am - 2 pm EST.
I would like to connect to your PC and check the symbol mapping.

gpw797
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Re: MC missing entries and exits on a stategy

Postby gpw797 » 23 Sep 2011

Is this problem only happen during real time trading or in backtesting also?
Please come to our live chat Monday-Friday 6:30 am - 2 pm EST.
I would like to connect to your PC and check the symbol mapping.
Only happens in real live trading (real and demo accounts)... there are no errors in backtesting. There is no symbol mapping for the symbol (eur.usd) being traded.

gpw797
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Re: MC missing entries and exits on a stategy

Postby gpw797 » 23 Sep 2011

and the reason I don't want to come to live chat....

Last time in live chat I was connected for over 1.5 hours and you guys spent 20 plus mins downloading half my hard drive without explaining what files you were downloading and why.

Over the years, MC has cost me well over $5,000 in automated trading errors and bugs. I have strategies that work now but having a rock solid platform to run them on (essential with big money) is still missing IMO.

I think the focus at MC should be more on eliminating bugs rather than releasing new features until the platform is rock solid.

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Henry MultiСharts
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Re: MC missing entries and exits on a stategy

Postby Henry MultiСharts » 23 Sep 2011

We are sorry for any inconvenience Sir.
I will forward your request to the appropriate department

Please import this key to the registry MC-DLG-On.reg.
The trivial mapping line should appear in the symbol mapping.
Please make sure the symbols and exchanges are correct in both columns.
Please also attach a screenshot here on the forum.

To disable trivial symbol mapping please import MC-DLG-Off.reg registry key.

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Re: MC missing entries and exits on a stategy

Postby gpw797 » 25 Sep 2011

....
The trivial mapping line should appear in the symbol mapping.
Please make sure the symbols and exchanges are correct in both columns.

To disable trivial symbol mapping please import MC-DLG-Off.reg registry key.
I don't see trivial mapping line but not sure what it is and what I am looking for. Attached is screenshot as requested.
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requested pic of symbol mapping.png
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Henry MultiСharts
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Re: MC missing entries and exits on a stategy

Postby Henry MultiСharts » 26 Sep 2011

The symbol mapping looks ok.
To understand and investigate your issue we need to reproduce the issue in our environment.
Please send us the workspace and a .sef read only script so that we can continue the investigation and help you.

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Re: MC missing entries and exits on a stategy

Postby gpw797 » 26 Sep 2011

I will do.. but I can replicate the same issue with a very simple strategy. Problem lies in your implementation of Renko bars which is still incorrect. I will do some more testing but I already know that backtesting of Renko bars is flawed as it doesn't count the ticks in the Renko "tail". Looks like the strategy performs correctly on standard time bars and maybe range bars but doesn't work on Renko bars. Is fixing Renko bars a priority at MC? I thought there was a deal where we could vote for MC to fix Renko but I can't find.. do you have the URL to that post/page?

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Henry MultiСharts
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Re: MC missing entries and exits on a stategy

Postby Henry MultiСharts » 27 Sep 2011

The calculation on the different chart types may vary.
You need to adjust your script to a certain chart type.
You can also search for the records regarding Renko chart type posted in our Project management system:
https://www.multicharts.com/pm/

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Re: MC missing entries and exits on a stategy

Postby gpw797 » 03 Oct 2011

I re-installed MC and it seems to have fixed the issue I was having. See how it goes for next couple days with a demo account and lots of monitoring. I will reiterate that IMO this program needs more stability and needs to behave consistently. After all, for some folks, this is real money and the platform should perform flawlessly to risk trading automated.


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