How can I get a charts before the 8/30/2010 ?

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Emmanuel
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How can I get a charts before the 8/30/2010 ?

Postby Emmanuel » 06 Feb 2012

Hi

I am using MultiCharts Version 7.4 Release (Build 4906),

as I opened a chart 1 min EUR/USD, [from 1/1/2009 to today], from Datasource LMAX,

The chart is open but only from the 8/30/2010, I can not have any bar before this date.

If I look at the log, of the Quotemanager, (attached), I see the Data coming to the quotemanager but not on the chart.

If I Edit the Data in the Quotemanager, I can see at the top of the windows, Date Range :
Start 1/1/2009 End 2/6/2012
(see file "capture3.jpg" attached)

But, as you can see in "capture3.jpg", I can not Edit the data before 29/8/2010, in the Quotemanager.

LMAX provider is sending the Data (from 1/1/2009 as I requested), I can see it in the log (attached), but the quotemanager, don't seem to send them to MC.

Quotemanager, indicate the Date range available is from 1/1/2009 to 2/6/2012, but I can not edit the data in the quotemanager.(see "capture3.jpg")

Is there any regitery , to adjust, for Multicharts, in regedit ?

How can I get a charts before the 29/8/2010 ?

Emmanuel

(P.S : I tried to open a 3 min chart, and I get the same results)
Attachments
Capture3.JPG
(220.15 KiB) Downloaded 340 times
LMAX Log.txt
(405.93 KiB) Downloaded 400 times

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Katrin Yanenko
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Re: How can I get a charts before the 8/30/2010 ?

Postby Katrin Yanenko » 08 Feb 2012

Hi,


Please come to our Live Chat http://messenger.providesupport.com/mes ... pport.html as soon as possible from 6:30 am till 11 am EST in order the specialist could investigate the issue on your end.


Best Regards,
Katrin Yanenko

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Katrin Yanenko
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Re: How can I get a charts before the 8/30/2010 ?

Postby Katrin Yanenko » 08 Feb 2012

Hi Emmanuel,


We've investigated the issue on your end and found out that LMAX has sent the minute data up to the 8/29/2010.
So all the data is presented on the chart and in the Edit Data in QM. The amount of your historical data depends on your LMAX account.
So there is no issue on MC's end, I would kindly recommend you to contact LMAX regarding this limitation.

Best Regards,
Katrin Yanenko

Emmanuel
Posts: 355
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Re: How can I get a charts before the 8/30/2010 ?

Postby Emmanuel » 08 Feb 2012

Hi Katrin

I contacted them, and they told me LMax was created in 2010, that is why as an exchange they don't have any quote before this date.

I would like to thank you again

Emmanuel


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