bars not closing  [SOLVED]

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darob
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bars not closing

Postby darob » 04 Apr 2019

Haven't got time to dig into this, but I'm rolling back MC 12 to v5 bc bars aren't closing in live markets. 10 min in and none of the first 5 min bars on the chart or scanner had yet closed.

edit: this is why I do a full backup before every upgrade!!

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Henry MultiСharts
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Re: bars not closing

Postby Henry MultiСharts » 04 Apr 2019

Hi,

Which data provider do you use?
How exactly have you checked that no bars have closed in 10 minutes?

darob
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Re: bars not closing

Postby darob » 04 Apr 2019

Hi Henry, I use IB. It was obvious when the first 5 min bar was still active 10 min after the open. I also have plots in the scanner that are supposed to reset after the first bar close and none of them reset.

I've trashed the VM with the update and have been using the previous one and am having no problem, so I have no logs of the event.

Data was being received, as the candle and scanner instrument volumes were increasing and prices were changing.

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Henry MultiСharts
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Re: bars not closing

Postby Henry MultiСharts » 09 Apr 2019

Hello darob,

Please install the updated Release 6 build and let us know in case you still have any issues.
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Re: bars not closing

Postby darob » 09 Apr 2019

Hi Henry, I’m a bit gun-shy after that experience. I usually monitor feedback before installing upgrades but I was interested in some of the improvements in the change log so I jumped in. I’ll wait a bit, but thanks for addressing this so quickly.

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Henry MultiСharts
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Re: bars not closing  [SOLVED]

Postby Henry MultiСharts » 11 Apr 2019

We have rolled back the code that was causing the platform/data to lock/freeze. This issue should be resolved now.
We sincerely apologize for all the inconvenience brought by it.
The updated MultiCharts .NET 12.0 Release 6 (builds 18039 (x32) / 18040 (x64)) is out now.
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