Can't connect to CQG with Starter Edition  [SOLVED]

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Adelino
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Can't connect to CQG with Starter Edition

Postby Adelino » 05 Apr 2013

Hi,

Just downloaded the Starter Edition and I'm having trouble connecting to CQG (AMP).

I installed the API and follow the instructions here but no luck.

Thanks,

Adelino

Azharr
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Re: Can't connect to CQG with Starter Edition

Postby Azharr » 06 Apr 2013

Hi,

Just downloaded the Starter Edition and I'm having trouble connecting to CQG (AMP).

I installed the API and follow the instructions here but no luck.

Thanks,

Adelino
have you tried unistalling and reinstall both of the application back? I did experience the same issue and after updating my windows 7 with the latest patches and SP1 reinstalling again... everything works fine

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JoshM
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Re: Can't connect to CQG with Starter Edition

Postby JoshM » 06 Apr 2013

Just downloaded the Starter Edition and I'm having trouble connecting to CQG (AMP).

I installed the API and follow the instructions here but no luck.
What kind of error message(s) do you receive in the QuoteManager log tab and/or the Order and Position Tracker log tab?

Adelino
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Joined: 05 Apr 2013

Re: Can't connect to CQG with Starter Edition

Postby Adelino » 06 Apr 2013

Thanks for you replies

I get this:

Error received: Invalid/Unauthorized Private Label

I have reinstalled, checked if my CQG password was correct and stopped my anti-virus.

Still no luck.


One thing: I have installed the 32 bit version but my windows is 7 64 bits, I have never seen that as a problem, usually is the 64 bit trading software that won't work with some brokers.

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Henry MultiСharts
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Re: Can't connect to CQG with Starter Edition  [SOLVED]

Postby Henry MultiСharts » 08 Apr 2013

Error received: Invalid/Unauthorized Private Label
Hello Adelino,

Your account should be setup in order to use it with MultiCharts. Please contact your broker regarding this error.

Adelino
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Re: Can't connect to CQG with Starter Edition

Postby Adelino » 08 Apr 2013

That's it, just spoke with my broker and the account needs to be set up for Multicharts.

A while back I tried Multicharts and I had no problems but now I remember I was still using Zen-fire back then.

Thanks for your help.


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