No real time update for eSignal HKF custom futures  [SOLVED]

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wzero
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No real time update for eSignal HKF custom futures

Postby wzero » 22 May 2017

There is an issue that eSignal HongKong Futures exchange cutsom futures HSI, HHI don't have realtime update. The history data is all correct, just no realtime data. Individual contract like "HSI K7-HKF" doesn't have this issue, realtime data is correct. Also, IB data source HSI custom furtures don't have this problem.

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Re: No real time update for eSignal HKF custom futures

Postby wzero » 22 May 2017

If I change "Trading Days Prior to Expiration" from 1 to 5 days, realtime data restored. But that changes current contract from HSI K7-HKF to HSI M7-HKF. However HSI K7-HKF is the contract has the most trading volume and the individual HSI K7-HKF can have realtime data without this problem.

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Angelina MultiСharts
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Re: No real time update for eSignal HKF custom futures

Postby Angelina MultiСharts » 23 May 2017

Hello wzero,

Please provide the formula for this custom futures.

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Re: No real time update for eSignal HKF custom futures

Postby wzero » 23 May 2017

Angelina MultiСharts wrote:Hello wzero,

Please provide the formula for this custom futures.


It's [!HSI_101C0^KMUZ] Hang Seng

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Angelina MultiСharts
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Re: No real time update for eSignal HKF custom futures

Postby Angelina MultiСharts » 25 May 2017

We couldn't reproduce this issue on our end.
Please provide an export of your workspace and export of the symbols used (with data) from QuoteManager.
Also, please upload the log files when you don't receive realtime data

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Re: No real time update for eSignal HKF custom futures  [SOLVED]

Postby wzero » 02 Jun 2017

It's solved. It seems only HSI K7-HKF has realtime & history data, HSI K2017-HKF means expired contract is history data only. This is not a Multicharts issue.


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