MultiCharts: Trading Software for Automated Trading and Backtesting

I subscribed 1 month ago. Now it say that the account has expired. I though that will automatically charge me until cancel. I don't want to make new accout because I need the same account id.
Let me know what I should do.

Sorry for the inconvenience. Sometimes we receive order confirmations from our billing partner with delay, your subscription has been prolonged, please let me know how it works.

Sorry for the inconvenience. Sometimes we receive order confirmations from our billing partner with delay, your subscription has been prolonged, please let me know how it works.

No, it's not working

What is your full name?