Data feed down?  [SOLVED]

Questions about MCFX and MCFX Data Feed.
hidethereal

Data feed down?

Postby hidethereal » 20 Aug 2006

Any idea when the data feed will be back up? It's 6pm CST where I am.

dof
Posts: 81
Joined: 08 Jul 2006
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Re: Data feed down?

Postby dof » 20 Aug 2006

Any idea when the data feed will be back up? It's 6pm CST where I am.
I think it's down.. it's 7:00 PM EST. It's down for more than 1 hour.

very annoyed

Postby very annoyed » 20 Aug 2006

What's new? Nothing really.
It's DOWN here to in California.
Don't you think they should take off that "FREE, FAST AND RELIABLE DATA FEED" introduction on top of this page? That sure is a FALSE ADVERTISEMENT? Someone might take that and go straight to court!
:twisted:

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Alexey Kramer
Posts: 81
Joined: 19 Jul 2005

Postby Alexey Kramer » 21 Aug 2006

We apologize for the Sunday down time. We were forced to maintain the server for several hours on Sunday since there are data holes for the last week. Since MCFX provides gigabytes of data maintenance takes significant time. Unfortunately it was impossible to fix the problem since the same data problems exist on FXCM servers and we were unable to fill the holes.

dof
Posts: 81
Joined: 08 Jul 2006
Contact:

Postby dof » 21 Aug 2006

We apologize for the Sunday down time. We were forced to maintain the server for several hours on Sunday since there are data holes for the last week. Since MCFX provides gigabytes of data maintenance takes significant time. Unfortunately it was impossible to fix the problem since the same data problems exist on FXCM servers and we were unable to fill the holes.
FXCM sucks. You know that people don't care about excuses, just facts.

dof
Posts: 81
Joined: 08 Jul 2006
Contact:

Postby dof » 21 Aug 2006

Today it's monday, i don't receive data. The last candle that i received is 5:15 PM candle. I refreshed the chart, i changed the date in format symbol... nothing.
What's wrong?

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Alex Kramer
Posts: 834
Joined: 23 Feb 2006

  [SOLVED]

Postby Alex Kramer » 22 Aug 2006

Dear customers -
We are taking urgent measures to rectify this situation; please see

http://forum.tssupport.com/viewtopic.php?t=1962

Our apologies to everyone affected by the current MCFX issues.


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