Charts not updating

Questions about MCFX and MCFX Data Feed.
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terminal7
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Charts not updating

Postby terminal7 » 02 Jan 2007

It's 12:01 am on Jan. 2nd. Your charts are telling me the EUR/USD trend high (from 12-26 @ 13:34) is 1.3204 but my broker shows 1.3240. Any idea when your data provider is gonna wake up from his drunken new years stuppor?

aussiefx
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Postby aussiefx » 02 Jan 2007

I'd like to double terminal7's request. Some of us would like to see what is really happening in the market!!

KiwiDon
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Postby KiwiDon » 02 Jan 2007

I'd like to double terminal7's request. Some of us would like to see what is really happening in the market!!
Make that triple terninal7's request!!! It's now 8.39am GMT...the Pound is on the move up...!

PS...Hi AussieFX :lol:

farmer
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Charts not updating

Postby farmer » 02 Jan 2007

Make that one more. Its time for somebody besides fxcm. These charts are great except for that, Farmer

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terminal7
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Postby terminal7 » 02 Jan 2007

Are there any support reps out there yet? Hello... It's 8:20 am and even though dailyFX.com charts are updated showing 1.3275 (dailyFX uses FXCM) MCFX charts are still at 1.3201.

I think we deserve an explanation as to how or why the same data provider will update client A's charts but not client B. I've reloaded the charts and still deadness.

This is the first data issue I've had with MCFX and it's really putting a damper on my initial enthusiasm for what is really, as Farmer said, a great charting package. An alternative data choice is sorely needed!

Still "dead and" NOT "loving it!"

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Stanley Miller
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Postby Stanley Miller » 02 Jan 2007

I've just checked it and it works now, could you please confirm? We'll work on the backup data feed.

farmer
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Postby farmer » 02 Jan 2007

Mr. Miller, Yes it apears to be working now. THANKS

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terminal7
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Postby terminal7 » 02 Jan 2007

Yes, I can confirm that also. Glad to hear you're working on a back-up feed! Thank you.


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