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Charts not updating

Posted: 02 Jan 2007
by terminal7
It's 12:01 am on Jan. 2nd. Your charts are telling me the EUR/USD trend high (from 12-26 @ 13:34) is 1.3204 but my broker shows 1.3240. Any idea when your data provider is gonna wake up from his drunken new years stuppor?

Posted: 02 Jan 2007
by aussiefx
I'd like to double terminal7's request. Some of us would like to see what is really happening in the market!!

Posted: 02 Jan 2007
by KiwiDon
I'd like to double terminal7's request. Some of us would like to see what is really happening in the market!!
Make that triple terninal7's request!!! It's now 8.39am GMT...the Pound is on the move up...!

PS...Hi AussieFX :lol:

Charts not updating

Posted: 02 Jan 2007
by farmer
Make that one more. Its time for somebody besides fxcm. These charts are great except for that, Farmer

Posted: 02 Jan 2007
by terminal7
Are there any support reps out there yet? Hello... It's 8:20 am and even though dailyFX.com charts are updated showing 1.3275 (dailyFX uses FXCM) MCFX charts are still at 1.3201.

I think we deserve an explanation as to how or why the same data provider will update client A's charts but not client B. I've reloaded the charts and still deadness.

This is the first data issue I've had with MCFX and it's really putting a damper on my initial enthusiasm for what is really, as Farmer said, a great charting package. An alternative data choice is sorely needed!

Still "dead and" NOT "loving it!"

Posted: 02 Jan 2007
by Stanley Miller
I've just checked it and it works now, could you please confirm? We'll work on the backup data feed.

Posted: 02 Jan 2007
by farmer
Mr. Miller, Yes it apears to be working now. THANKS

Posted: 02 Jan 2007
by terminal7
Yes, I can confirm that also. Glad to hear you're working on a back-up feed! Thank you.