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Gap in tick data

Posted: 17 Feb 2011
by jules7
Hi,

I trade using Range bars which of course require tick data but having refreshed my charts recently I get a gap between 1st and 14th of February inclusive. This seems to occur with any currency pair I try. After many attempts the gap remains unfilled. Any ideas?

regs Jules

Re: Gap in tick data

Posted: 18 Apr 2011
by Dave Masalov
Jules,

This is a known issue. We are working on it at the moment.

Best regards,

Dave